ONG (Setor Social)

Audience Services Manager

Presencial
O trabalho pode ser executado em ou perto de New York, NY
Novo
|
Publicado há 16 dias

Resumo dos Detalhes

Tipo de Emprego
Tempo Integral
Data de Início
8 de julho de 2024
Prazo para Inscrições
28 de junho de 2024
Nível de Experiência
Gerencial
Salário
USD $62.500 - $65.000 / ano

Descrição

The Audience Services Manager provides hands-on supervision for Roundabout’s high-volume Call Center. Reporting to the Associate Director of Call Center Operations, this position will be charged with overseeing daily shift operations and providing ongoing coaching and guidance for inbound and outbound calling staff for both Roundabout’s Call Center, as well as Criterion Ticketing - – ticketing for rentals in Roundabout’s venues.

This is some of what the Audience Services Manager will do: 

  • Assist with distribution of sales leads and caller assignments.
  • Maintain a robust knowledge of Roundabout’s offerings, sales techniques, policies, and customer service standards.
  • Aid in the development and execution of calling scripts, operational manuals, and technique enhancement.
  • Participate in the development and facilitation of staff training.
  • Monitor calls and provide coaching for staff in the performance of outbound sales and fundraising calls, as well as inbound purchase and customer service calls.
  • Collaborate with Sales and Analytics department to process sensitive data entry tasks.
  • Provide feedback on customer facing materials.


The Audience Services Manager provides hands-on supervision for Roundabout’s high-volume Call Center. Reporting to the Associate Director of Call Center Operations, this position will be charged with overseeing daily shift…

Benefícios

This is a full-time, exempt position with Roundabout’s excellent benefits package.

This is a full-time, exempt position with Roundabout’s excellent benefits package.

Localização

Presencial
231 W 39th St, New York, NY 10018, USA
1200

Como se inscrever

Please forward cover letter and resume in PDF or Word format to: jobs@roundabouttheatre.org – and use code ASM-0524 in the subject line. If you require reasonable accommodation to participate in the interview process, please indicate in your email.  No phone calls please. 

Please forward cover letter and resume in PDF or Word format to: jobs@roundabouttheatre.org – and use code ASM-0524 in the subject line. If you require reasonable accommodation to…

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