Tenant Coordination Aftercare Specialist (Temporary SHARE Program Coverage)

About Us

Anthos|Home is an innovative nonprofit transforming the way New York City residents with housing subsidies locate and secure stable housing. Modeled after Brilliant Corners in California, Anthos|Home streamlines the apartment search, approval, and move-in processes while addressing gaps in the NYC voucher housing system. We aim to be a game-changer for New Yorkers who are unhoused or at risk of homelessness.

The Role

Anthos|Home is seeking a passionate and experienced Tenant Coordination (TC) Aftercare Specialist to join our team. This full-time role will begin with temporary (3–5 month) coverage in the SHARE program during a staff leave, after which the staff member will transition into their permanent position as a Tenant Coordination Aftercare Specialist.

This is an exciting opportunity for a dynamic social service professional who is eager to develop broad experience in housing stabilization—from initial program eligibility and landlord coordination (SHARE), to long-term, light-touch tenant support (Aftercare).

Initial Phase: SHARE Program Responsibilities (Temporary Coverage)

During the first 3–5 months, the Specialist will support the SHARE program, which provides up to three years of rental assistance to households with long shelter stays.

Responsibilities include:

• Reviewing housing packages from the Department of Homeless Services (DHS) and determining eligibility.
• Coordinating with DHS and landlords to collect and verify documentation, including income and IRS identification.
• Enrolling eligible households and issuing relevant correspondence (approvals, warnings, etc.).
• Calculating and processing payments for subsidies, brokers’ fees, moving expenses, security deposits, and furniture allowances.
• Maintaining accurate files and entering all data into the SHARE database.
• Managing program renewals, terminations, and modifications.
• Providing responsive customer service to tenants and property providers.

Ongoing Role: Tenant Coordination Aftercare Responsibilities

Upon completion of the SHARE coverage, the Specialist will fully transition into the Aftercare role, serving as the primary point of contact for tenants during their first year post-move-in.

Responsibilities include:

• Conducting monthly phone check-ins and quarterly in-person home visits to ensure tenant well-being and housing stability.
• Addressing issues such as rent arrears, utility needs, building conditions, and tenant-landlord communication.
• Inspecting units and assisting with minor housing concerns.
• Coordinating with external supports such as Fair Futures Coaches, Preventive Services providers, and Health Home Care Managers.
• Providing referrals to community-based resources for financial literacy, wellness, legal, or mental health services.
• Supporting tenants with voucher recertification beginning in the eighth month post-placement.
• Facilitating case conferencing and collaborating with Housing Acquisition for landlord issues.
• Maintaining detailed, confidential case records and responding to housing emergencies during and outside business hours.

Qualifications and Skills

• Bachelor’s degree and/or 4–6 years of relevant experience in housing, case management, or human services.
• Strong organizational, analytical, and critical thinking skills.
• Familiarity with NYC housing market and voucher systems a plus.
• Experience in rental subsidy programs, eligibility processing, or landlord engagement a strong asset.
• Excellent communication, interpersonal, and recordkeeping skills.
• Comfortable with community-based fieldwork and home visits.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Salesforce or similar platforms.
• Commitment to Anthos|Home’s mission and to working with diverse communities.

Compensation and Benefits

• Salary: $65,000–$70,000, based on experience.
• Schedule: Tuesday–Saturday schedule may be required.
• Work Environment: Hybrid (2–5 days/week in office or field).
• Benefits Package:
  • Health, dental, and vision insurance
  • 401(k) with 4% employer match
  • Generous paid time off
  • Summer Fridays in August
  • Professional development opportunities
• Current Wellness Perks: Weekly yoga classes, Peloton and meditation app subscriptions.

Join Our Team

Be part of a mission-driven organization making a real difference in New York City. Apply now to join the Anthos|Home family and help create stable homes for those who need them most.

How to Apply

Please send your resume and cover letter through our careers site.

Anthos|Home is committed to fostering a workplace where all individuals have equal opportunities to succeed. We are an Equal Opportunity Employer and encourage individuals of all backgrounds, experiences, abilities, and lived experiences to apply. Lived experiences is defined to include, but is not limited to, homelessness and/or housing instability. We believe that a range of perspectives strengthens our team and enhances our ability to serve communities effectively. Any applicant who requires an accommodation during the application process should contact Anthos|Home to request such an accommodation.