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Mediation Services Case Manager

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Publicado há 25 dias

The Case Manager is a key member of the Mediation Services team. Mediation services provides mediations and facilitations to resolve Family, Business and Workplace disputes.

Primary Duties • Provide telephone intake, information and referral, conflict coaching, and mediation services for residents of King County. • Respond to mediation inquiries from clients and partner referrals in a timely manner. • Conduct client intake and screen cases for appropriate service. • Provide information, referrals, and problem-solving and conciliation services to clients. • Create and maintain electronic and hard copy case files. • Schedule clients for mediation sessions, tracking case details via the Sales Force database. Compile and report statistics on cases handled. • Conduct mediations and conciliations. • Prepare cases for mediation and answer both client and mediator questions, ensuring that standards of practice are implemented according to requirements of the Uniform Mediation Act. • Conflict Coaching and Referral - talk through possible next steps when mediation is not an option. • Participate collaboratively as a DRC staff member with clients and other team members.

Qualifications: The ideal candidate for this position will have successfully completed a basic mediation training program, with practical experience mediating a variety of different disputes preferred. This position requires someone who is very detail-oriented and comfortable with interaction on the telephone and virtual platforms with the ability to work with clients experiencing stressful, conflicted, and emotional situations. Familiarity with standard office equipment and computer literacy is required. A commitment to confidentiality of privileged information, good interpersonal communication, teamwork, a confident telephone demeanor and effective written communication skills are essential. The ability to work with persons from diverse socioeconomic, ethnic, and cultural backgrounds is required

Dispute Resolution Center of King County seeks to recruit persons of diverse backgrounds with priority on communities served by the organization - and to support and nurture their retention and advancement within the organization. We are deeply committed to continuing to foster a workplace culture inclusive of people not only in race, ethnicity, national origin, gender identity, sexual orientation, socio-economic status, veteran status, marital status, age, disabilities, political affiliation, religious beliefs but also in cultural backgrounds, life experiences, thoughts, and ideas. Our commitment to justice and diversity also means providing a work environment that is welcoming, respectful, and engaging

The Case Manager is a key member of the Mediation Services team. Mediation services provides mediations and facilitations to resolve Family, Business and Workplace disputes.

Primary Duties • Provide telephone intake, information and…

Resumo dos Detalhes

  • Comprometimento de Tempo
    Carga Horária Integral
  • Data de Início
    29 de novembro de 2021
  • Prazo para Inscrições
    28 de novembro de 2021
Compensação
Pelo menos USD $24
/ hora

Benefícios

Schedule 30-40 hours per week includes benefits

Schedule 30-40 hours per week includes benefits

Localização

Temporariamente Remoto
O trabalho pode ser executado em ou perto de Seattle, WA
Local Associado
Seattle, WA, USA

Como se inscrever

To apply, please send an email with your resume attached to: Caroline Davenport at carolined@kcdrc.org, Position open until filled.

To apply, please send an email with your resume attached to: Caroline Davenport at carolined@kcdrc.org, Position open until filled.

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