Temporary Holiday Community Market Associate

• Are you interested in using your customer service experience to make the difference in the lives of 300,000 Alameda County residents every month?
• Are you customer-focused, organized, attentive to detail, and someone who thrives in a fast-paced environment?
• Do you strongly believe that no individual in Alameda County should go to bed hungry during the holiday season?

If you know we’re talking about you, then please consider joining the Alameda County Community Food Bank’s mission of passionately pursuing a hunger-free community as our Temporary Holiday Community Market Associate!

Our Temporary Holiday Community Market Associate proactively facilitates the distribution of food to our 420+ nonprofit agencies and partners by providing an excellent shopping experience at the Food Bank’s Costco-style shopping floor during the holiday months November and December. A successful candidate must provide excellent customer service, own the aesthetics of the shopping floor, manage daily volunteers, own the process for creating shopping orders including ensuring orders are 100% accurate. Heaving lifting is required as you will be responsible for stocking the floor and helping agencies load orders into their vehicles and other as assigned. We are seeking someone who is excited to proactively facilitate the distribution of food and non-food products to authorized agencies and provide an excellent shopping experience. This a full-time temporary position. The timeframe for this job is October 7, 2024 – January 17, 2025.

Alameda County Community Food Bank is a well-established and multi-faceted organization, which has been at the forefront of hunger relief efforts for 35 years. As one of the most efficient direct-impact organizations in the country, few nonprofits are as well-respected — or have a bigger impact on the community — as us. We are a dedicated group of mission-driven people who serve 1 in 5 county residents and will provide enough food for 30 million meals this year. But that barely scratches the surface of all our work. We’re changing lives … we’re forward thinkers who encourage innovation … we’re proud of our work … and we’re having fun doing it!

With our new strategic plan, we are setting a bold trajectory for the long-term work required to dismantle the systems that perpetuate poverty, including racism. Our staff regularly engage in conversations about race, class, power and privilege as part of our organizational commitment to equity, diversity and inclusion. Please learn more about our efforts at www.accfb.org.

Knowledge, Skills and Abilities

• Minimum 1 year client-facing customer service experience in retail or wholesale distribution
• Interest in and commitment to the mission of the Food Bank.
• Excellent customer service skills, including but not limited to: Empathy, tact, patience, troubleshooting, and problem-solving. Ability to effectively represent the Food Bank to its donors and agencies.
• Comfort in navigating difficult conversations with external partners – generally related to product limits and billing issues. Able to ensure compliance with Food Bank regulations, while developing and maintaining strong relationships with our partners.
• Basic computer skills and the ability to learn the Food Banks’ computerized inventory distribution program.
• Detail oriented, ability to analyze spreadsheets and interpret data.

Personal Attributes and Values

• Passion, enthusiasm, focus, and creativity around Alameda County Community Food Bank’s values of community, leadership, transparency, innovation and diversity.
• Impeccable integrity and honesty.
• Service orientation and the ability to work both independently and in a collaborative setting with people of diverse backgrounds and circumstances.
• Strong work ethic with an orientation toward action, innovation and process improvement.
• A sense of humor deftly combined with a roll-up-your-sleeves, can-do attitude.

Physical Requirements

This position is located in a warehouse environment with refrigeration. Exposure to weather and changing climate is a feature of the work environment. The following physical abilities are necessary and essential functions of this position:

• Ability to withstand changes in climate and weather.
• Ability to walk, stand, bend, stoop and sit for a minimum of 7 hours per day.
• Ability to regularly lift, carry, push, and pull items weighing up to 70 pounds.
• Ability to read, write, and speak in English; basic counting and math skills.