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Operations Manager

Publicado por
Birthday Wishes
Natick, MA
Publicado há 21 dias


The Operations Manager: Inventory & Donations reports to the Executive Director and is responsible for managing, maintaining, and processing all program inventory supplies.  This position works closely with the Program Department to ensure the monthly birthday program needs are met and is responsible for ensuring accurate inventory management and appropriate maintenance of inventory levels in addition to directing monthly product usage.


Inventory Management

  • Determine gift giving strategy and product usage based on product inventory levels and anticipated donations from partner organizations
  • Monitor inventory levels of gifts, party supplies & other items using key inventory control reports and replenish stock as needed alerting ED before stock levels fall to critical level
  • Oversee organization and maintenance of the office and stockrooms on a continual basis ensuring all product is accounted for
  • Manage Amazon Wish List and Urgent Need list
  • Manage annual physical inventory process for all Birthday Wishes offices
  • Initiate and manage retail and manufacturer partnerships and continually source new products for program and fundraising use

Donation Management

  • Control the process and timing of the receiving of donations
  • Direct donation putaways
  • Ensure donation in-take forms complete and submit in timely manner
  • Maintain acceptable donations list and change as needed

Fulfillment and Distribution

  • Process and fulfill monthly birthday orders following set procedures
  • Ensure accuracy in order fulfillment following QC process
  • Facilitate monthly deliveries
  • Manage distribution vendors nd maintain shipping manifests
  • Make recommendations on improving both fulfillment and distribution of program

Volunteer Management

  • Oversee the work done by the office volunteers and provide direction on projects such as monthly gift-wrapping and pre-wrapping of gifts
  • Determine appropriate volunteer support to ensure efficient fulfillment of orders each month
  • Coordinate quarterly community Birthday-in-a-Box (BIAB) build and secure enough product prior to build to complete BIABs including gifts
  • Coordinate corporate service group in-house projects

Reporting & Recordkeeping

  • Maintain a project worksheet ensuring ED is up to speed on current projects and departmental needs
  • Continually update and document key processes and procedures


  • Associate's Degree or equivalent work experience
  • 3-5 years experience in retail merchandising and buying, inventory management and operations is preferred


  • Commitment to the Birthday Wishes mission
  • Ability to work independently as well as part of a team
  • Thrives in fast-paced, growth oriented work environments
  • High level of organization, attention to detail, and able to multitask
  • Skilled in Microsoft Office specifically Excel
  • Strong project planning skills, written and interpersonal communication skills
  • Self-motivated with a strong work ethic
  • Ability to work under tight deadlines efficiently
  • Comfortable working with numbers and running reports
  • Ability to lift 40 lbs.
  • Valid driver's license and reliable vehicle
  • Flexible work schedule with some evenings and weekends
  • Provide support in advance of and on-site at key fundraising events including Walk for Birthdays, Putt for Presents and Birthday Shuffle


The Operations Manager: Inventory & Donations reports to the Executive Director and is responsible for managing, maintaining, and processing all program inventory supplies.  This position works closely with the Program…

Resumo dos Detalhes

  • Comprometimento de Tempo
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    Carga Horária Integral
  • Data de Início
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    6 de setembro de 2022
  • Prazo para Inscrições
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    22 de agosto de 2022
  • Educação
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    Diploma de Tecnólogo Requerido
  • Nível de Experiência
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    Nível médio/Gerencial


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24 Superior Drive, Natick, MA 01760, United States
Suite B1

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