ONG (Setor Social)

Case Manager - Intake Coordinator

O trabalho pode ser executado em ou perto de Hawthorne, CA
Publicado há 29 dias

Resumo dos Detalhes

Tipo de Emprego
Tempo Integral
USD $29 - $31 / hora


POSITION: Intake Coordinator

CLASSIFICATION:Full time – 40 hours, non-exempt

REPORTS TODirector of Programs    

POSITION START:April 1, 2024

COMPENSATION: $29-31/hour

WORK SCHEDULE: Tuesday-Saturday 8:30am-5pm (subject to change based on program needs)

PREFERENCES: Spanish-speaking preferred


No phone calls or emails please


A Sense of Home strives to prevent homelessness by creating first-ever homes and a community for youth aging out of foster care. 50% of those struggling with homelessness are former foster youth. The homeless crisis can only end through prevention.


The Intake Coordinator ( IC) is responsible for onboarding recipients to receive services with A Sense of Home. The IC is the first point of contact for a former foster youth interested in receiving our services, playing an important role in ensuring that a young person is receiving all of the support and resources they need in order to thrive. The IC conducts a detailed, thoughtful intake process, and works closely with the Community Resource Navigation team to provide resources based on individual needs. The IC also works with external organizations to refer former foster youth to A Sense of Home. ASOH seeks an IC who is careful listener and is eager to connect an Applicant to an ongoing community of care.


ASOH is committed to diversity, equity, and inclusion and strongly encourages people of color, women, LGBTQ+ individuals, and those with protected class backgrounds to apply. We value the individuals that we hire and look forward to creating a positive work environment for all identities.


We are committed to not only provide a diverse and inclusive workplace, but we value the health and wellbeing of our team members. ASOH offers 100% paid health and medical benefits to employees, along with generous paid sick and sick vacation time. We also believe in providing a workplace that fosters advancement and professional development for all employees, conducting our day-to-day business practices accordingly.


ASOH began as a random act of kindness, when the founders Georgie Smith and Melissa Goddard saw an injustice and acted upon it. They noticed that young people exiting foster care had overcome the odds against them, achieved securing a roof over their heads, only to be forced to sleep on cold bare floors, and struggle without fridges, stoves, lighting, a table to eat from nor study off of. The lack of means to make a space a home is a significant inequity that has proven to hold back those working and studying hard to overcome the challenges of the world and create a better future for them. Since then, ASOH has grown into a caring community of skilled staff and dedicated volunteers, providing much needed resources to over 375 former foster youth and their children annually. 


We are committed to action for impact and won’t stop learning, listening, growing and serving. We are committed to evolving our work and model to ensuring we always:

  • Evolve how we achieve our goals and deepen the impact
  • Listen to those we serve
  • Partner with organizations that uplift marginalized communities
  • Find and implement new tools in our programs that overcome unique barriers to healing
  • Amplify more BIPOC (Black, Indigenous and People of Color) voices
  • Ensure a safe, inclusive, diverse workplace for employees, volunteers, donors, and those we serve
  • Integrate social justice and public health scholars in the development of our organization


 The Intake Coordinator ( IC) is directly responsible for the following duties:

Recipients –The IC is responsible for the entire intake process, reviewing recipient applications, ensuring required documents are collected, conducting phone screens interviews and Zoom meet and greets, entering update notes, as well as scheduling services in accordance with established processes, procedures, and protocols.   They also work with the Community Resource Navigation team to provide resources based on individual needs.

Referrals/ Community Partner Organizations – The IC builds relationships within the sector to ensure that former foster youth are aware of A Sense of Home services and can be easily referred to us. The IC is responsible for maintaining relationships with all referring agencies, communicating ASOH’s services to any pertinent new staff they have. The IC regularly reviews the ASOH website to ensure all referring agencies are adequately listed. The IC also reports any new community partners and resources identified to the PD so they can be incorporated into the resource guide that is provided to all recipients.  

 Volunteer/ Recipient Events: Attend volunteer and recipient events, serving as the support for recipients. Occasionaly support and guide volunteers with tasks.

 Data The IC is responsible for gathering data to track the efficacy of the program.

 Community Representation – Speaking at community events, referring agencies’ programs, conferences, etc as directed by PD and/or ED.

Duties and responsibilities may be added, deleted, modified or changed at any time at ASOH’s discretion. Changes may be made formally, informally either verbally or in writing.


 Relevant experience working in foster youth, transition-aged-youth, or homeless services is preferred. Spanish speaking preferred. Must have valid driver’s license with a clean driving record and sufficient auto insurance to comply with state laws. Will be expected to drive as a part of the job. Bachelor’s degree in relevant field is preferred. MSW is ideal.


 ·        Working with computers, cameras, scanners, phones, and printers

·        Using various software including client database software, cloud based software such as Google Drive, Zoom, and DropBox.

·        Communications over the phone, virtually and in person with persons outside the organization, supervisors, peers, etc.

·        Organizing, planning, and prioritizing work

·        Making decisions and solving problems

·        Processing information and verifying accuracy of data

·        Establishing and maintaining interpersonal relationships

·        Assessing  the qualities of things, services, or people

·        Performing administrative activities

·        Documenting/recording information and maintaining logs

·        Evaluating information to determine compliance with standards/policies

·        Estimating the quantifiable characteristics of products, events, or information



 Analytical Skills - Ability to process and analyze vague, abstract verbal and written instructions. Ability to visualize and assess abstract ideas and develop structured plans for implementation of marketing plans. Ability to read, analyze complex documents, and communicate analysis in oral and written form.

 Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 Communications and Media - Requires public speaking, phone conversations, use of email, writing letters and memos, face-to-face discussions with individuals or teams and contact with others.

 English Language - Strong knowledge in reading, writing, and speaking of the English language. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the Company.

 Customer and Personal Service - Knowledge of principles and processes for providing superior customer and personal services.

 Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

 Computers and Electronics - Working knowledge of email, social media networks, computers, smartphones, equipment, graphics software and CRM system.

 Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.

 Law and Government - Knowledge of applicable laws, regulations, and ordinances



 Lifting and moving - Requires ability to lift, move, transport, and stage furniture and other home goods sometimes in excess of 25 pounds.

 Body positioning - requires using hands to handle, control, or feel objects, tools or controls and prolonged periods of standing and/or sitting

 Competition - requires competition or awareness of competitive pressures

 Conflict - requires dealing with potentially unpleasant, angry, or discourteous people, including conflict situations

 Impact of decisions - requires making decisions that impact the results of co-workers, vendors, sponsors, donors, volunteers or the company

 Opportunity to make decisions without supervision - Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization

 Level of challenge - requires being exact or highly accurate. Also requires repeating the same physical activities or mental activities over and over - often with freedom to determine tasks, priorities, and goals

 Pace and scheduling - requires meeting strict deadlines and adhering to tight timelines

 Personal Interaction - requires work with external individuals, organizations, businesses, or the public. Also, requires coordinating or leading others in accomplishing work activities and work with others in a group or team

 Responsibility for Others - Includes responsibility for work outcomes, results, and safety of others


WORK SETTING - Requires working in office space as well as warehouse space in cold or hot conditions as well as outdoors in hot, cold, wet, humid and/or dry conditions. Work is often performed in recipients’ homes. Also, requires ability to climb stairs or hills at times while lifting. Work is often performed in warehouse settings with tight spaces for travel/access. Requires ability to lift, reach, hold and move heavy items, at times onto and from shelving units.



Your employment relationship is and is intended to be at will.  This job description contains the entire agreement between you and A Sense of Home as to the duration of your employment and the circumstances under which your employment may be terminated. Nothing contained in this, or any other materials generated by A Sense of Home or its employees, or any statement made by any employee of the organization, shall require the company to have “just” or “good cause” to terminate the employment relationship or to change the terms and conditions of your employment. Notwithstanding any disciplinary procedures or A Sense of Home rules or regulations, either you or A Sense of Home may terminate the employment relationship at any time, for any reason, with or without cause or prior notice. Further, A Sense of Home can demote, transfer, suspend or otherwise discipline an employee in its sole and absolute discretion.  Nothing in this job description, or any other personnel documents creates or is intended to create a promise or representation of continued or indefinite employment or employment for a specific term, in a specific position, or at a specific rate of pay, or to prohibit A Sense of Home from terminating you for any reason even if previously agreed that such a reason would not result in termination. 

POSITION: Intake Coordinator

CLASSIFICATION:Full time – 40 hours, non-exempt

REPORTS TODirector of Programs    

POSITION START:April 1, 2024

COMPENSATION: $29-31/hour

WORK SCHEDULE: Tuesday-Saturday 8:30am-5pm (subject to change based on…


ASOH offers a comprehensive health benefits package, retirement plan, generous PTO and holidays.

ASOH offers a comprehensive health benefits package, retirement plan, generous PTO and holidays.

Nível de Proficiência do Idioma

Spanish fluency preferred

Spanish fluency preferred


Hawthorne, CA, USA

Como se inscrever

No phone calls, emails, or visits. All applications will be processed exclusively online. Please click here to apply:

No phone calls, emails, or visits. All applications will be processed exclusively online. Please click here to apply:…

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