Program Manager, Family Integration

Department Overview: Commonpoint Resettlement & Integration (R&I) Department at consists of initial resettlement, social integration and employment services programs serving refugee and other humanitarian migrant populations. The R&I Department has locations in midtown Manhattan and Elmhurst, Queens. 

POSITION SUMMARY 

Commonpoint seeks a Program Manager, Family Integration (PM) to oversee and provide resettlement, integration and other social inclusion services to refugee and other humanitarian migrant individuals through the Office of Refugee Resettlement (ORR)’s Preferred Communities (PC) program. The PM reports to and collaborates with Commonpoint's Assistant Director, Initial Resettlement & Social Integration (AD) to ensure that service provision is compliant with the underlying guidelines. The PM provides supervision and support to a team of four direct service providers: two PC Case Managers, CHIS (Cuban/Haitian Initial Services), Family Strengthening Program Coordinator, and Youth Program Coordinator. The PM will provide direct services as needed. Fluency in one or more refugee languages (see below) is strongly preferred. 

DUTIES AND RESPONSIBILITIES 

• Acquires comprehensive knowledge and thorough understanding of programmatic requirements for Commonpoint's resettlement programs, including PC Intensive Case Management (ICM), PC Afghan Supplemental, and PC Refugee & Entrant Assistance (REA) Supplemental. 
• Ensures compliance with all requirements stipulated by the Office of Refugee Resettlement (ORR).
• Supervises and supports the PC Case Managers (CHIS), Family Strengthening Program Coordinator, and Youth Program Coordinator; ensures their ongoing training; provides programmatic guidance on PC services. 
• Coordinates with the AD to implement Quality Control and Monitoring & Evaluation (M&E) procedures.
• PC Cuban/Haitian Initial Services (CHIS): 

1. Oversees implementation of CHIS program to ensure Cuban and Haitian humanitarian parolees are provided with comprehensive initial core services during the 90-day service period. 
2. Conducts community outreach and coordination in order to both identify eligible Cuban or Haitian humanitarian parolee clients as well as identify resources or organizations that can support various client needs.
3. Oversees creation of family self-sufficiency plans, and subsequent referrals, services and follow-up for CHIS clients for up to 90 days. 
4. Oversees and ensures necessary internal referrals to PC ICM, Matching Grant (MG), Refugee Social Services (RSSP) and other programs for services concurrent with or following the initial resettlement period. ○ Performs direct case management services, as necessary and appropriate. 

• Family Strengthening Program: 

1. Oversees development of the Family Strengthening Program, which aims to provide comprehensive integration services to promote healthy family dynamics and support newcomer Afghan families through the stress of resettlement. 
2. Identifies major family stressors through various needs assessment mechanisms, including surveys as well as expert and client interviews. 
3. Guides development and implementation of culturally-sensitive educational group services, curriculum and resources for participants. 
4. Oversees outreach efforts to eligible Afghans, as well as provision of “gap” services and referrals to individual participants as needed. 

• Youth Program:

1. Oversees development and implementation of group programming for eligible refugee youth clients from any nationality. 
2. Identifies major youth needs and interests through various needs assessment mechanisms, including surveys as well as expert and client interviews. 
3. Establishes relationships with local schools and educational institutions to facilitate the enrollment and integration of refugee children. 
4. Supports Case Managers in navigating the educational system, addressing language barriers, and advocating for necessary services. 
5. POC for other Commonpoint youth programs– camp, childcare, opportunity youth, etc 

• Collaborates with Volunteer Services staff to ensure clients receive support through volunteer mentorship and in-kind donations, and qualified volunteers participate in group programming activities as appropriate. 
• Collaborates with Economic Inclusion staff to refer clients to employment services and ensure coordination in provision of employment and case management services. 
• Oversees disbursement of PC Afghan and PC REA direct financial assistance to clients, including maintaining comprehensive documentation (individual case file and program-level). 
• Conducts regular file review to ensure all required case file documentation is completed in a timely fashion. ● Performs other duties as assigned by supervisor in support of Commonpoint's organizational goals and needs. 

QUALIFICATIONS & REQUIREMENTS 

• Undergraduate degree required; graduate degree preferred, particularly an MSW or advanced degree in psychology, international relations, etc. 
• Previous experience in refugee resettlement or social services required. 
• Supervisory experience is strongly preferred. 
• Fluency in one or more of the following languages is strongly preferred: Dari, Pashto, Spanish, Ukrainian, Russian, Burmese, Arabic, French and/or Haitian Creole. 
• Excellent writing skills; experience with grant proposal writing and reporting preferred. 
• Strong oral communication skills. 
• Cultural sensitivity and excellent cross-cultural communication skills. 
• Ability to work with diverse populations. 
• Proficiency in Microsoft Word, Outlook, Excel and PowerPoint. 
• Ability to prioritize and multi-task several urgent projects in a fast-paced environment. 

Job Details

Hybrid position, Multiple locations- Manhattan and Queens.