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Program Coordinator, Study Abroad

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Publicado há 25 dias

General Description


The Program Coordinator works as part of a team to perform the front-line reception, general advising duties and processing application and pre-departure documents for BU Study Abroad. 

The Program Coordinator will: manage the flow of thousands of communications/documents via Study Abroad main email account, phone, and walk-in visitors; support the Enrollment Services team by coordinating the receipt and validation of a high volume of incoming application and pre-departure documents; promote Study Abroad programs to help maximize participant enrollment and retention through timely and accurate advising and customer service-driven communications; and coordinate administrative tasks related to money handling and student accounts. 

This position follows a set rotational schedule assuring that all responsibilities are covered by the two-person team during regular business hours.


Essential Function 1: 35%

·        Serve as initial point of public contact for Study Abroad; disseminate accurate information about Study Abroad programs to a broad range of constituents via 5 main telephone lines and primary BU Study Abroad email account

·        Ensure smooth daily operations of the Study Abroad Front Desk including maintaining phone log and calendars and creating Enrollment Services departmental newsletter

·        Evaluate initial inquiry and advise students, faculty, administrators and parents on Study Abroad policies and procedures, particularly as related to the application and enrollment process

·        Respond to constituent needs and refer to most appropriate Study Abroad or Global Program staff members

·        Support recruiting and enrollment efforts through positive, accurate and timely communication and superlative customer service


Essential Function 2: 35%

·        Evaluate, process and assemble all application and pre-departure materials including official transcripts, letters of recommendation, passport information and visa application materials, and update student records accordingly

·        Communicate with applicants/participants, advisors and recommenders to resolve specific problems with invalid credentials

·        Assist with the document imaging process and ensure electronic documents are correctly uploaded to the Study Abroad student data management system

·        Access transfer grades for student applicant processing

·        Coordinate the twice-daily data sync using FileMaker database

·        Troubleshoot common technical problems and report significant issues to appropriate staff


Essential Function 3: 20%

·        Manage Enrollment Services Advising Hours procedures including organizing internal calendars and student sign in, troubleshooting Calendly system, gathering data for analysis and advising

students

·        Assist at marketing and outreach events in a general advising role

·        Assist Enrollment Services team with the planning, implementation and presentation of pre-departure conference for students (occurs three times per year)


Essential Function 4: 5%

·        Advise students on deposit related matters, handle all incoming program deposits and review requests for deposit waivers and appeals to determine if they should be granted

·        Review and complete all consortium agreements submitted by non-BU students

·        Record Study Abroad Grant and Scholarship applications into FileMaker database


Essential Function 5: 5%

·        Interview, hire, train and supervise 1-2 student workers per semester  

·        Assist Enrollment Services staff with basic administrative tasks and support as assigned by supervisor and/or Director, Enrollment Services


Position Requirements

·        B.A. required

·        1-3 years of experience working in customer service, preferably in an educational setting

·        Highly organized with ability to manage multiple projects and priorities at the same time

·        Ability to work effectively as part of a team

·        Proven track record of problem solving

·        Ability to work as a successful team member

·        Discreet and heightened sense of awareness when working with sensitive data

·        Strong attention to detail

·        Strong cross-cultural interpersonal and communication skills and the ability to work effectively with all levels of staff

·        Excellent knowledge of Microsoft Office/Google Suite and database applications



 

General Description


The Program Coordinator works as part of a team to perform the front-line reception, general advising duties and processing application and pre-departure documents for BU Study Abroad. 

The Program Coordinator will…

Resumo dos Detalhes

  • Comprometimento de Tempo
    Carga Horária Integral
  • Tipo de Emprego
    Contrato / CLT
  • Data de Início
    1 de agosto de 2022
  • Prazo para Inscrições
    31 de julho de 2022
  • Educação
    Ensino Superior Requerido
  • Nível de Experiência
    Intermediário
Salário
USD $40.000 - USD $44.000
/ ano
Hourly paid

Benefícios

Benefits

Eligible Boston University employees—and their families—have access to a variety of outstanding benefit programs:

  • Health You can select from two comprehensive health plans (Blue Cross Blue Shield PPO and the BU Health Savings Plan). Choose the plan that best fits your needs.
  • Dental: You may select from two dental plans (the BU Dental Health Center Plan or Dental Blue Freedom).
  • Disability: You are eligible for a long-term disability plan, fully paid by the University.
  • Flexible Spending Accounts: Boston University offers two options, Flexible Spending Account (Health Care) and Flexible Spending Account (Dependent Care). Use pre-tax dollars and save on your expenses.
  • Retirement: Even new employees save for the future through BU’s retirement plans.
  • Life Insurance: Protect your family in the event of your death.
  • Accident Insurance: Accident insurance covers you in case of death or injury while traveling on University business.
  • Tuition Remission: Take advantage of a world-class Boston University education with valuable tuition benefits.
  • Paid Time Off: BU offers a generous paid time off plan, which includes vacation time, sick days, holidays, and Intersession.

When you attend orientation, you will receive details about eligibility for specific benefits. To learn more about any University benefit, visit the links above.

Benefits

Eligible Boston University employees—and their families—have access to a variety of outstanding benefit programs:

  • Health You can select from two comprehensive health…

Nível de Proficiência do Idioma

Fluency in English, written and spoken

Fluency in English, written and spoken

Localização

Presencial
888 Commonwealth Ave, Boston, MA 02215, USA
2

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