Senior Manager, Certification

Publicado por
Results for America
Washington, DC
Publicado há 25 dias

Organization Overview

Results for America (RFA) is the leading, national nonprofit organization helping policymakers at all levels of government harness the power of evidence and data to solve the world’s greatest challenges. Our mission is to make investing in what works the “new normal,” so that, one day, all government leaders use rigorous evidence and quality data to inform important policy and funding decisions. We believe that data-driven and evidence-based policy decisions could significantly increase the impact of the over $1 trillion that governments spend annually to advance economic mobility and racial equity.

Founded in 2012, RFA spent its first three years partnering with policy innovators to build the credibility of evidence-based policymaking, securing early and important wins in education, expanding its work to multiple levels of government and driving awareness and demand through carefully orchestrated education and communication campaigns. During its second phase (2015-2018), RFA worked to demonstrate the power of evidence-based policymaking in ways that resonate with an even broader universe of elected officials and policymakers. Now in its third phase of work, RFA intends to demonstrate that governments at all levels can make faster, more lasting progress in accelerating economic mobility for residents when they use evidence and data in decision-making. By creating specific issue-area wins, RFA will further cement support for evidence-based policymaking among all policymakers as the “new normal.” 

Department Overview

This position sits within RFA's local government practice, which applies RFA's overall mission to measure and support cities, counties, and tribal nations in using data and evidence to deliver real change for residents. One of our flagship initiatives is What Works Cities (WWC), a Bloomberg Philanthropies funded initiative that helps city governments across the country improve residents’ lives by using data and evidence effectively to tackle pressing challenges. To accomplish this, we work directly with city leaders and staff through coaching and implementation support, a range of online and in-person learning opportunities, and a growing professional network. This support is guided by What Works Cities Certification, the first-ever national standard of excellence for data-driven, well-managed local government.

What Works Cities Certification assesses cities based on their data-driven decision-making practices, such as whether they are using data to set goals and track progress, allocate funding, evaluate the effectiveness of programs, and achieve desired outcomes from contracts with outside vendors. The program also measures whether cities are publicly and transparently communicating about their use of data and evidence. By aspiring toward Certification and implementing the best practices outlined in the program’s 45 criteria, cities across the country are more effectively delivering results for residents. What Works Cities Certification also serves as a national recognition program, which celebrates and accelerates the use of data and evidence in local governments by rewarding achievements and providing a clear path to excellence. Since our launch in 2015, we have helped more than 150 cities make progress on their most pressing issues, from health and public safety to homelessness and blight.

Position Overview

Results for America is seeking a dynamic professional with a passion for improving the performance of city government and strong program development, project management, relationship management, communication and interpersonal skills to join the Certification team, which sits within RFA’s local government division. The senior manager will be crucial in driving the success of the planned international expansion of the What Works Cities Certification program, driving domestic and international demand for the program through the development of a public goods strategy, and working closely with the Network team to successfully support cities participating in the Certification program.

Position Reporting Relationship

The Senior Manager, Certification reports to the Director, Certification.

Position Responsibilities

The responsibilities of the Senior Manager, Certification, include but are not limited to:

Certification program expansion and implementation (45%):

  • Manage the international expansion and implementation of the Certification program to Latin America and Canada;
  • Oversee partnerships with international organizations and partners that are working with cities to submit assessments and advance data-driven practices;
  • Along with members of the Certification team, conduct and complete reviews of assessments submitted by local governments, including careful review of supporting documentation, running review calls with cities and planning and leading site visits; 
  • Lead high performing cities through the full Certification cycle, including planning and designing city site visits and conducting meetings with city staff and chief executives, identifying impacts and outcomes of the cities’ data-driven efforts, and contributing to the announcement and celebration of cities that achieve Certification;
  • Oversee and provide training and support to international partner organizations and RFA team members that are leading cities through the assessment and reassessment process;
  • Support a high-quality experience for all participating cities;
  • Draft reports and presentations based on internal and external data about cities; and
  • Contribute to the continuous improvement of the infrastructure and tools needed for day-to-day service excellence, program coordination, project management and program management.

Development and execution of a public goods strategy (25%):

  • Design and manage a public goods strategy for the Certification program for domestic and international audiences at multiple levels of local government (city practitioners, chief executives, etc.);
  • Oversee content development specific to Certification;
  • Develop strategic partnerships to increase reach of public goods related to Certification;
  • Work closely with the Communications team to develop collateral and content specific to Certification; and
  • Work closely with the Data and Impact team to ensure public goods related to the Certification research agenda align with impact goals.

Staff management/development (20%):

  • Supervise the work, performance, professional growth and development of an Associate-level team member;
  • In close conjunction with Senior Managers on the Certification and Network teams and with a deep understanding of RFA’s team coaching model, manage associates across both teams to best support cities through the assessment and reassessment process;
  • Manage the recruitment and selection and work of Certification team interns;
  • Oversee engagements of work and contracts with external consultants as needed; and
  • Lead collaborations with other teams across RFA, regularly assessing what current work has an effect or impact on other team’s strategies and convening necessary teams or individuals to work together and share information.

Data management and impact (10%):

  • Manage data and tracking performance of local governments participating in Certification, mainly through Salesforce and the assessment platform; 
  • Assist with the measuring and monitoring of the impact of the Certification program including data-driven, evidence-based work occurring in cities;
  • Input data and impact stories for the supported portfolio of client-cities in the RFA Network into Salesforce systems;
  • Support communication related to the program’s impact to key stakeholders, including developing presentation decks, reports, and data analysis that demonstrate the impact of the program and data-driven work being done in cities; and
  • Collaborate with the Results for America team, supporting the continued development of tools, best practice content, and stories of success and impact.

All RFA employees are expected to participate in the organization’s diversity, equity, and inclusion (DEI) efforts.

This is a full-time, exempt position.

Position Requirements


  • College degree and 8 to 10 years of work experience or a graduate degree with additional work experience;
  • Experience with domestic and international local governments, a working knowledge of their structures and constraints and passion for local government innovation a plus;
  • Proven experience in project management and helping many organizations go through a simple process; PMP / Lean Six Sigma Certification a plus;
  • Demonstrated strong program management, program development, user experience and relationship management skills; and
  • Experience using Salesforce, Tableau, Google Suite, MS Office, Word, Excel, PowerPoint and strong knowledge of database management with the ability to construct and produce reports.


  • Bi-lingual Spanish speaker a plus;
  • Excellent presentation, analytical and verbal and written communications skills;
  • Exhibit a strong work ethic and solid organizational skills, including attention to detail, time management and the ability to manage and coordinate simultaneous projects and successfully prioritize among multiple tasks;
  • A commitment to a collegial workplace;
  • Self-starter with the ability to drive multiple projects forward and work independently in a fast-paced, results-oriented workplace;
  • Strong commitment to the Results for America mission and vision; and
  • Strong commitment to RFA’s diversity, equality, and inclusion commitments. 

Salary and Benefits

At Results for America, all staff members currently receive a compensation package that includes: (1) a salary aligned with RFA’s position level and salary bands and against similar nonprofit organizations; and (2) a suite of benefits that includes a choice of medical and/or vision and dental care, paid time off, a 403b retirement plan with employer match, and education and commuter benefits.

How to Apply

To apply for this position, please complete the following form.

RFA is an equal opportunity employer that values/celebrates diversity and that follows a policy of making all employment decisions and personnel actions without regard to race, color, religion, national origin, sex, age, marital status, partnership status, personal appearance, sexual orientation, gender identity or expression, genetic information, family responsibilities, matriculation, political affiliation, disability, status as a victim of domestic violence, sexual offenses or stalking, military status, veteran status or any other category protected under federal, state or local law. 

Organization Overview

Results for America (RFA) is the leading, national nonprofit organization helping policymakers at all levels of government harness the power of evidence and data to solve the world’s greatest challenges. Our mission…

Resumo dos Detalhes

  • Comprometimento de Tempo
    Carga Horária Integral
  • Educação
    Ensino Superior Requerido
  • Nível profissional

Nível de Proficiência do Idioma

Bi-lingual Spanish speaker a plus

Bi-lingual Spanish speaker a plus


O trabalho pode ser executado em qualquer lugar de Estados Unidos
Local Associado
1875 Connecticut Ave NW, Washington, DC 20009, USA

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