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Technical Assistance (TA) Associate

Virtual, Trabalho pode ser feito em qualquer lugar em Estados Unidos

Detalhes

Tipo de Emprego:Tempo Integral
Data de Início:21 de outubro de 2024
Prazo para Inscrições:1 de agosto de 2024
Nível de Experiência:Recém formado
Salário:USD $63.926 - $67.122 / ano
commensurate with experience, with competitive benefits package

Descrição

Application Deadline: August 1, 2024, 11:59PM CT for full consideration 

Instructions: Click the following link abortionfunds.bamboohr.com/jobs and upload your resume and cover letter. If you have any questions or trouble with the application process, send a message to jobs [at] abortionfunds.org

Estimated Date to Hire: October 21, 2024

Hiring Timeline: The hiring timeline listed here is our best estimate, and intended to assist applicants with planning throughout the process. If the timeline changes by more than a week, we will inform all applicants.

  • July 4 - Job Posting Open
  • August 1 - Job Posting Closes
  • August 19 - Conduct Phone Screens
  • September 2 - Conduct Virtual Interviews
  • September 19 - Conduct Final Interviews
  • September 26 - Selection, Reference Checks & Job Offer
  • October 21 -  Day One!

Are you looking for us?

Are you a talented communicator and a creative troubleshooting specialist, who brings a racial, economic and reproductive justice lens to traditional organizational development? Are you committed to accessibility and inclusion? Do you have strong emotional regulation skills and a passion for assessments rooted in dialectical thinking? If you currently use frameworks such as language justice, gender justice and trans liberation, community safety in your reproductive justice work, then this role is for you.

Organizational Overview:

The National Network of Abortion Funds (NNAF) builds power with members to remove financial and logistical barriers to abortion access by centering people who have abortions and organizing at the intersections of racial, economic and reproductive justice. Together with our members, we advocate for cultural and political change to ensure access for people who face the greatest obstacles to abortion access: people with lower income, people of color, young people, and transgender and gender nonconforming people. This is an exciting time for NNAF as we grow, nurture new funds emerging in underserved areas, deepen our support for funds working within the reproductive justice framework, and co-lead a bold national coalition campaign to increase abortion access by restoring Medicaid coverage for abortion. We are working to make access to abortion a reality for everyone, no matter their resources. We are building a movement, mentoring young leaders, and working toward a world in which everyone can shape their own futures and families.  We invite you to join us as the newest member of our dedicated and growing team at a time when we are explicitly focused on scaling our network and building the infrastructure of abortion funds to be fully staffed organizations with robust abortion funding budgets.

NNAF is comprised of a multi-racial, multi-religious, gender expansive staff of 70, located across the United States. We know how important it is to support our remote staff to maintain connection and cohesiveness as a team. To this end, we ensure weekly one-on-one supervision, face-to-face virtual staff meetings, quarterly in-person meetings, and more.

Title: Technical Assistance (TA) Associate

Supervised by: Technical Assistance (TA) Manager

Supervises: N/A

Status: The position is full-time, non-exempt, salaried.

Union position: Yes

Compensation: $63,926 - $67,122, commensurate with experience, with competitive benefits package

Location: Flexible (Remote)

Benefits: Best in Class benefits package currently including 100% employer paid health insurance plus 50% for dependents/families, a 5% employer retirement match, 32-hour work weeks, 3 weeks vacation, 13 holidays, generous sick time, and a commitment to professional development.

Position Description

The Technical Assistance (TA) Associate is responsible for supporting activities and processes for NNAF’s provision of technical assistance to members. This role will implement NNAF’s external TA intake process and internal referral system, and give input into membership and technical assistance strategy. The TA Associate focuses on scaling and resourcing abortion funds by providing administrative support for our growing TA programs. The TA Associate interacts with NNAF member funds and other NNAF staff members, and is vital to NNAF’s success in meeting the network’s growing need for technical assistance. The TA Associate is committed to bringing a racial, economic, and reproductive justice lens to traditional organizational development competencies. The TA associate centers accessibility and inclusion in evaluation and TA provisioning, using frameworks such as language justice, gender justice and trans liberation, community safety, childcare, and accessibility accommodations. 

Essential Job Functions

Technical Assistance Administration (approximately 50% of the position)

  • Work closely with the Technical Assistance Manager to coordinate the planning, logistics, debrief, and evaluation of technical assistance provision to members.
  • Support NNAF staff in providing technical assistance through collaborating with the Technical Assistance Manager on providing training to coworkers, recommending technical assistance workflows, following up with team members, and ensuring completion of technical assistance provision.
  • Create technical assistance email templates and resources as assigned.
  • Track technical assistance activities in the database.
  • Support with documenting and reporting on technical assistance provided, for the purposes of evaluation and strategy.
  • Work with the Technical Assistance Manager and Member Systems Associate to ensure that technical assistance data maintenance standards are established, communicated, and adhered to throughout the organization. Support with analyzing qualitative and quantitative data alongside Membership Enrollment Survey.
  • Participate in relevant cross-departmental working groups or leadership bodies related to technical assistance systems, databases, and/or evaluation. 
  • Provide technical assistance appropriate to the candidate's particular skill set and experience.

Network Resource Library Support (approximately 25% of the position)

  • Act as the internal champion of NNAF’s Network Resource Library.
  • Lead ongoing processes to gather and assess resources from coworkers, members, and partners. 
  • Answer staff questions about Resource Library workflows and workflow improvements.
  • Contribute to communication strategy for curating and sharing resource materials with members.
  • Highlight pertinent resources for TA team and other staff to support staff TA provision.
  • Contribute to resource creation and editing, as appropriate.
  • Collaboratively edit resources for inclusion in the Network Resource Library.
  • Collaborate with the Technical Assistance Manager to identify, then execute next steps for cross-departmental document approval, and to prioritize documents for translation. Lead and own translation administration from start to finish. 
  • Support with accessibility scan of existing documents, and make edits for greater accessibility.
  • Maintain the integrity of the Network Resource Library by conducting regular scans to audit documents, remove broken links or duplicate versions, and ensure document format and permissioning standards meet needs.

Technical Assistance Team Support (approximately 15% of the position)

  • Work with the Technical Assistance Department to provide support to our membership through NNAF convenings, programs, trainings, and technical assistance support. 
  • Support strategy and content development for all Technical Assistance Department programs in collaboration with the Technical Assistance team. Support the creation of project plans, and participate in project management tracking of tasks.
  • Support Technical Assistance team virtual activities, such as webinars, trainings, and web meetings / conference calls, through potential roles such as notetaker, facilitator, and/or tech support during calls.
  • Ensure quality membership data by regularly updating and maintaining information in data systems such as Salesforce and funds listserv.

Other (approximately 10% of the position)

  • Actively participate in required convenings, summits, retreats, and staff meetings, cross-departmental and working groups, and participate in required virtual staff communications.
  • Protect the organization by keeping information confidential.
  • Update professional knowledge by participating in educational opportunities approved by NNAF, maintaining networks, and participating in professional organizations as relevant to your role.
  • Perform duties required of all staff to support smooth internal operations such as submitting timely expense reports, reimbursement requests, and timesheets. 
  • Perform other duties as assigned by supervisor. 

Travel Expectations 

Ability to travel as job requires, approximately six times minimum per year. Travel will primarily be overnight, for approximately 2-5 days, and national. Regardless of where employee lives, and barring travel delays outside of an individual’s control, employee must be able to arrive at destination on-time. 

Benchmarks

  • Support the design, implementation, and evaluation of reliable systems and workflows that will acknowledge 95% of TA requests within 72 business hours of receipt, and follow up with TA providers to ensure that 90% of TA Cases are closed with all relevant documentation uploaded within 30 days of last communication, contributing to NNAF being responsive to 100% of technical assistance requests within the same quarter they are received.  
  • Support development of the Network Resource Library through collecting   resources related to abortion fund organizational development and readying them for upload. 
  • Lead one resource representative call per quarter to gather resources from staff, and answer 95% of staff Resource Library questions within 48 business hours. 
  • Submit all baseline work accurately and on time every cycle. Baseline work includes bill.com (monthly) submissions or submitting reimbursements within 30 days of expenses, work planning in Trello (keeping your own annual and quarterly work plan updated and participating in maintaining your department's), Slack and email communication (daily), timesheets in ADP (bi-weekly), participating in all staff meetings (monthly) and department meetings, and consistently working core hours.

Qualifications 

Job experience requirements 

  • One or more years of relevant experience. 

Specific skill sets 

  • Empathy and patience to work with volunteer-run organizations.
  • Highly organized and detail oriented; must be comfortable and effective with entering and managing data, prioritizing data integrity.  
  • Proficient in Google Drive. 
  • Familiarity with Microsoft Office, including Excel. Able to adapt to new information-sharing and communication technology (i.e. Zoom  phone- and video-conference software, Slack, Trello, etc).
  • Strong verbal, written, and interpersonal skills.
  • Strong attention to timelines and ability to maintain and track weekly, monthly, and quarterly ongoing projects.
  • Creative thinker that can problem solve and contribute to idea generation in collaboration with the team.
  • Highly adaptable to the shifting needs of a growing organization.
  • Aptitude for quickly learning new systems and practices.
  • Ability to use discretion when handling confidential information. 
  • Strong writing ability, reading, and comprehension skills, and willingness to absorb considerable amounts of reading materials.

Preferred skill sets 

  • Prior CRM database experience (such as Salesforce, Microsoft Dynamics, NationBuilder, etc).
  • Prior abortion funding experience.

Qualities 

  • Committed to abortion access and full reproductive health care for all.
  • Committed to an intersectional framework that includes, but is not limited to gender, economic, and racial justice.
  • Ability to enjoy collaboration and be a part of a dynamic, highly productive and integrated team; maintain flexibility and effectively manage ambiguity in a responsive work environment.
  • Self-motivated, resourceful, creative, and able to work without significant day-to-day supervision.
  • Open to giving and receiving feedback and committed to practicing this regularly.
  • Belief in bucking the trend through progressive policies to create a new vision for our future.
  • Appreciation of working with diverse staff and board in an organization committed to racial justice.

Work Environment

The physical demands and work environment described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with different abilities to perform the essential functions. 

  • Must be able to participate in online virtual communications including email video conferencing and other online tools used to facilitate virtual office culture and work sharing. 
  • This position is full time with employee’s regular full-time schedule to be approved by supervisor. Regular hours must include attendance during core business hours from 12:00pm – 5:00pm Eastern Time Monday through Thursday. Occasional work on evenings and weekends as needed. 
  • Must be able to conduct business in English; however, fluency in languages other than English is a plus. 
  • Smoke- and drug-free environment.
  • Some work at offsite locations may be required; NNAF aims for accessibility in any off-site location that we have control of but some of them may not be fully accessible. 
  • This role routinely uses standard office equipment such as computers, phones and scanners. Employee is regularly required to communicate effectively via computer, via phone and in person. 
  • This role requires frequent sitting. 

NNAF is an equal opportunity employer and does not discriminate against any individual based on any non-merit factor, and is committed to an equitable workplace where everyone is treated as a respected and valued member of the team. In fact, NNAF actively seeks to build and maintain a diverse staff with regard to race, culture, ethnicity, class, religion, physical ability, age, gender, and sexual orientation. As an organization working in solidarity with the reproductive justice movement, NNAF is committed to fostering the leadership and elevating the voices of women, young people, people of color, Indigenous people, immigrant and refugees, low-income people, LGBTQ+, gender non-conforming, and non-binary people, people who have had abortions, people with disabilities, young parents, people who were formerly incarcerated, people who have received funding for abortions, and people living in the many intersections of these experiences. We encourage people from these communities to apply.

Application Deadline: August 1, 2024, 11:59PM CT for full consideration 

Instructions: Click the following link abortionfunds.bamboohr.com/jobs and upload your resume and cover letter. If you have any questions or trouble with the…

Benefícios

Best in Class benefits package currently including 100% employer paid health insurance plus 50% for dependents/families, a 5% employer retirement match, 32-hour work weeks, 3 weeks vacation, 13 holidays, generous sick time, and a commitment to professional development.

Best in Class benefits package currently including 100% employer paid health insurance plus 50% for dependents/families, a 5% employer retirement match, 32-hour work weeks, 3 weeks…

Localização

Virtual
Trabalho deve ser executado em qualquer lugar em Estados Unidos
Local Associado
Chicago, IL, USA

Como se inscrever

Application Deadline: August 1, 2024, 11:59PM CT for full consideration 

Instructions: Click the following link abortionfunds.bamboohr.com/jobs and upload your resume and cover letter. If you have any questions or trouble with the application process, send a message to jobs [at] abortionfunds.org

Estimated Date to Hire: October 21, 2024

Hiring Timeline: The hiring timeline listed here is our best estimate, and intended to assist applicants with planning throughout the process. If the timeline changes by more than a week, we will inform all applicants.

  • July 4 - Job Posting Open
  • August 1 - Job Posting Closes
  • August 19 - Conduct Phone Screens
  • September 2 - Conduct Virtual Interviews
  • September 19 - Conduct Final Interviews
  • September 26 - Selection, Reference Checks & Job Offer
  • October 21 -  Day One!

Application Deadline: August 1, 2024, 11:59PM CT for full consideration 

Instructions: Click the following link abortionfunds.bamboohr.com/jobs and upload your resume and cover…

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