Primary Purpose of the Job:
The Operations Director leads the managing and developing new systems and processes for our growing organization. The Operations Director is responsible for ensuring the management of the Operations Team and processes are in line with organization needs as a legal service provider. This position is an important part of the leadership team and reports directly to the Co-Executive Director. The Operations Director will also lead and oversee organization-wide strategy and development as well as contribute to the design and implementation of organization-wide developments in conjunction with the Deputy Director, Legal Director, and Co-Executive Directors.
Essential duties include:
Develop and implement Operations strategies; manage Operations’ process and policies.
Partner with leadership to develop new Operations’ processes and procedures within the organization including but not limited to:
- Lead and manage the Operations Team. Lead and oversee the areas of office space, budget and vendor relations, and equipment and technology.
- Create and update policies, procedures, and processes to organize and direct staff to ensure fair and equitable treatment of all staff.
- Creating and implementing a technology-forward organization.
- In combination with leadership, identify and implement Operations protocols and processes, space management in remote, hybrid, and in-person needs regarding space design, furniture, and equipment needs.
- Manage largescale projects like moving the Phoenix office space.
- Demonstrate excellent communication skills with all levels of the organization through effective verbal dialogues and written communications, as well as presentations to small and large diverse groups.
- Identify best ways to support Operations to provide a superior customer experience for all teams according to their different needs and dynamics.
- Coordinate with the Office of People & Culture for ongoing responses to Covid-19 and other safety protocols for the organization.
- Coordinate with the Office of People & Culture in onboarding new staff with the appropriate trainings and distribution of equipment and systems.
- Bachelor’s Degree or five to fifteen years of relevant operations experience required, plus progressive leadership roles.
- Five+ years of managing experience, being a proactive and engaged supervisor without micromanaging and being a clear and thoughtful decision maker.
- Strong working knowledge of best practices of Operations of law firms and/or non-profits including data and file storage, and mail processing.
- Aptitude for critical thinking, problem-solving, and decision-making in ever changing situations, and ability to prioritize and advance projects.
- Strength of character, integrity, ethics, commitment, and reliability. Must adhere to confidentiality requirements.
- Strong interpersonal skills and the ability to work with diverse populations. Must be a positive team player.
- A solid understanding of change management to help people go through the process and influence others and move toward a common vision.
- Ability to communicate effectively, both verbally and in writing.
- Ability to work independently, be adaptable and reliable in the face of conflict, pressure, crisis or changing priorities.
- Access to reliable transportation and the ability to travel regularly, especially among offices and secondary work locations including the Tucson, Phoenix and Florence offices.
- Proven computer skills. Advanced understanding of office applications and computer skills.
- Advance fluency and proficiency in Spanish
- Strong working knowledge of insurance coverage.
- Experience managing across multiple locations.
- Experience with large-scale organizational change efforts.
Working Conditions/Physical Demands:
- Operate in a professional office environment requires the ability to sit for long periods of time with intermittent walking, standing, bending, squatting, pulling and pushing.
- Ability to use standard office equipment such as scanners, computers, keyboards, phones, shredders, photocopiers, and filing cabinets. Requires the ability to lift-up to ten pounds - accommodations may be available.
- Travel regularly between offices, and secondary work locations.
- Effective September 1, 2021, FIRRP has implemented a mandatory COVID-19 vaccine policy. To comply with this policy, active employees must be fully vaccinated by October 15, 2021. Employees seeking an exemption due to a medical condition or sincerely-held religious belief should contact our Human Resources Department at email@example.com.