Digital Resources, Products, and Engagement Manager (non-supervisory)

Opportunity

The International Refugee Assistance Project (IRAP) seeks a Digital Resources, Products, and Engagement Manager to join an innovative, dynamic, and growing legal aid and advocacy organization that advances the rights of people seeking safety around the world. Making it easier for displaced people to understand their rights and legal options is a critical part of IRAP’s mandate, and this role will work across departments to simplify complex information and make it actionable for those who need it most.

The Digital Resources, Products, and Engagement Team focuses on developing and disseminating legal information resources for refugees and other displaced persons. This role will involve duties that cross the department’s work, including user research, content strategy and design for diverse audiences (such as non-English speakers, users with limited literacy, and people with disabilities), managing our legal information site, and liaising with internal and external stakeholders to ensure that our content remains accurate and relevant. This is an exciting position that will provide the right candidate with the opportunity to grow their skills in making complex content accessible and engaging for a wide range of audiences. 

The ideal candidate for this role will have strong project management experience, as well as experience developing content for a wide range of audiences across multiple platforms, preferably in an international context. They will be able to clearly communicate user needs and audience information to internal and external stakeholders. Familiarity with accessibility guidelines (such as US Section 508) is required, with direct experience working on communications for displaced populations, people with disabilities, people in low-connectivity areas, and/or people with limited literacy and limited English proficiency preferred. They must have demonstrated experience collaborating across teams and functions, as well as a commitment to IRAP’s core mission and values.

Responsibilities

• Alongside other DRPE staff, design strategy and coordinate production of multimedia content on a variety of legal topics and work with partners to ensure that content is aggregated and shared with target audiences
• Develop and/or manage internal systems related to content updates and resource accessibility
• Oversee day-to-day management of one or more of IRAP’s online platforms targeted towards displaced persons and related stakeholders 
• Support efforts to make IRAP’s legal information channels more accessible in terms of both disability inclusion (e.g. compliance with Section 508) and language diversity
• Support departmental and cross-departmental efforts focused on audience research
• In conjunction with Evaluation and Learning team, monitor key analytics and utilize data to improve campaign performance
• Other duties as assigned

Qualifications

Required:

• Minimum of 3 years experience in digital content design and project management
• Demonstrated experience coordinating with partners for content development and dissemination
• Demonstrated experience with marketing and/or behavior change communications
• Familiarity with accessibility guidelines and best practices 
• Familiarity with Adobe Creative Suite, particularly Photoshop, Illustrator, InDesign, and/or Premiere Pro
• Strong organizational and communication skills
• Fluency in English
• A sense of curiosity, a desire to learn, and a commitment to IRAP’s mission and values

Preferred:

• Experience conducting UX/UI and other forms of user research, ideally in low-connectivity contexts
• Product management experience
• General experience working in low-connectivity environments, with users with limited literacy, and/or users with limited English proficiency 
• Fluency in a language spoken by one or more of our client groups (such as Spanish, Arabic, French, Pashto, Dari, Kreyol, or Tigrinya) 
• Applicants with lived experience with displacement and/or digital accessibility issues are strongly encouraged to apply.

Location: The candidate will be US-based, with the option to work remotely, hybrid, or in one of IRAP’s offices in New York City or Washington, DC. Applicants must be authorized to work in the United States.

Compensation

The annual full-time equivalent salary range for this position is $80,083 - $90,134 commensurate with experience and office location. May be subject to a collective bargaining agreement.

IRAP is an equal-opportunity employer; people of color and individuals from diverse backgrounds are encouraged to apply. IRAP does not discriminate based on race, color, national origin, citizenship status, ethnic background, religion, political orientation, gender, sexual orientation, gender identity, age, disability, or any other protected class. We consider all qualified applicants with criminal histories in a manner consistent with the requirements of all local, state, and federal laws related to the Fair Chance Act.