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Case Manager

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Publicado há 29 dias

Location: Berkeley, California, United States

Salary: $50,000 - 53,000k/year (including health & other benefits) commensurate based on skills and experience

Start Date: As soon as possible

Schedule: Full-time


Partnerships for Trauma Recovery (PTR) is a 501(c)(3) nonprofit organization dedicated to healing the psychosocial and psychosocial impacts of trauma among forcibly displaced immigrant survivors of human rights abuses and forced displacement resulting from war, torture, persecution related to identity and beliefs, gender-based violence and other forms of interpersonal violence. PTR provides culturally and contextually responsive, trauma-informed and linguistically accessible psychological and psychosocial care for asylum seekers and refugees from around the world.


This is an opportunity to join a dynamic nonprofit organization working at the juncture of global mental health and human rights. Reporting to the Psychosocial Care Manager and collaborating with a multidisciplinary team providing direct services, the primary responsibility of the Case Manager will be to provide case management services for refugee and asylum-seeking clients from diverse countries and contexts around the world. This position is a grant funded position through the California Victims Compensation Board through June 30, 2023 and is contingent on ongoing funding.

As part of the Psychosocial Care Program and working in close collaboration with the Human Rights Clinic, the Case Manager will support the ongoing development of structures and systems to provide sensitive and effective psychosocial care for clients, as well as help establish collaborative partnerships with community agencies, community members, and organizations in order to increase clients’ access to support for their varied medical, social service, legal, educational, employment and other essential needs.

In addition to experience providing trauma-informed and culturally responsive case management services for immigrants from different countries, this position requires flexibility, creativity, resourcefulness and independence. Essential for this position is a sustained commitment to advancing anti-racism, social justice and human rights, with a focus on the needs of forcibly displaced communities seeking greater safety and dignity in the United States.   

Effective July 1, 2022, PTR is transitioning from a full-time tele-health model to a Hybrid Service Delivery model that combines in person direct care with remote work. This position will be required to offer in-person service delivery a minimum of two days/week either at PTR offices, in the community or at the HRC clinic. This policy will be reviewed ongoingly and formally reassessed December 31, 2022, with the possibility of increasing the in-person requirement


The roles and responsibilities of the Case Manager will include the following: 

Provision of Psychosocial Care & Case Management (90%)

  • Directly provide case management services for refugee and asylum-seeking individuals, families and groups. 
  • Utilize a strengths-based, client-centered, trauma-informed approach to assess clients’ psychosocial needs, capacities, priorities and resources. 
  • In collaboration with clients, complete intake assessments and develop individualized intervention plans in order to facilitate clients’ healing and increased access to social and material support in conditions of exile.
  • Provide tailored case management and advocacy support, including assistance with: connecting clients with limited income to community resources to address varied medical, legal, social, economic, employment and educational needs.
  • Conduct follow-up assessments and monitor client progress and developing needs and circumstances at 12-week intervals.   
  • Provide brief supportive, crisis-stabilization counseling and refer internally for ongoing mental health support as needed.
  • Participate in ongoing community needs assessments to develop and implement group programming that is community-driven, culturally attuned and offers collective healing spaces for trauma survivors, representative of PTR’s diverse migrant communities.
  • Facilitate the provision of psychoeducational groups, educational workshops and peer-led support groups to offer collective healing spaces for trauma survivors, aligned with the cultural and psychosocial needs of the migrant communities served.
  • Participate in multidisciplinary client services and support overall client care, collaborating with psychological, psychiatric and community outreach providers. Participate in client care team meetings, consultation and supervision, as necessary.
  • Complete case notes, documentation and data collection in Salesforce electronic client charting system as per agency guidelines and procedures. 


Community Collaboration & Other Responsibilities (10%)

  • Represent PTR to community members, partners and organizations to engage in consultative processes to assess community needs and capacities, as well as disseminate information about PTR’s services.
  • Contribute to the improvement and expansion of PTR’s psychosocial care programming through enhanced case management, partnership development and referrals to the community. Support the development of formal working relationships and referral procedures with existing partners.   
  • Conduct service mapping in the Bay Area and develop new collaborative working relationships with a variety of support networks, service providers, and government and community resources in alignment with the global cultural, contextual and linguistic needs of client communities.
  • Engage in new programming initiatives and partnerships as they arise and identify opportunities for psychosocial care program development.
  • Complete data reporting and administrative tasks, attend PTR staff activities and events, and perform other duties as assigned.


Required Education & Experience

  • Bachelor’s degree in Social Work, Public Health, International Studies, Psychology/Sociology or related field
  • 2+ years of experience providing psychosocial care and/or case management support for marginalized communities, especially immigrants
  • Experience working cross-culturally with immigrants or experience working internationally with marginalized and oppressed groups
  • Experience working collaboratively in multidisciplinary teams

Preferred Experience  

  • Experience working with asylum seekers and/or refugees strongly preferred
  • Experience working with adults who are victims of domestic violence / intimate partner abuse
  • International work, study and/or living experience 
  • Fluency in one or more languages, with Spanish or Tigrinya highly desirable

Competencies & Interests   

  • Global cultural and contextual awareness for working collaboratively with internationally diverse clients and team members.
  • Demonstrated commitment to and knowledge of anti-racism, decolonization, social justice and human rights.
  • Interest in developing collaborative partnerships and implementing community networking activities.
  • Flexibility and ability to adapt to developing program needs and requirements.
  • Excellent interpersonal, verbal and written communication skills.
  • Maturity, initiative, resourcefulness and ability to creatively problem-solve.
  • Ability to work effectively under pressure with limited resources.
  • Ability to thrive in a rapidly growing small nonprofit and take on multiple roles.
  • Proficiency with MS Office Suite and Google Drive.     

Location: Berkeley, California, United States

Salary: $50,000 - 53,000k/year (including health & other benefits) commensurate based on skills and experience

Start Date: As soon as possible

Schedule: Full-time


Partnerships for…

Resumo dos Detalhes

  • Comprometimento de Tempo
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    Carga Horária Integral
  • Data de Início
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    15 de agosto de 2022
  • Prazo para Inscrições
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    14 de agosto de 2022
  • Educação
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    Ensino Superior Requerido
  • Nível de Experiência
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USD $50.000 - USD $53.000
/ ano


PTO, Sick Leave, Medical, Dental, Vision, flexible schedule

PTO, Sick Leave, Medical, Dental, Vision, flexible schedule

Nível de Proficiência do Idioma

Fluency in one or more languages, with Spanish or Tigrinya highly desirable

Fluency in one or more languages, with Spanish or Tigrinya highly desirable


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2526 Martin Luther King Jr Way, Berkeley, CA 94704, USA

Como se inscrever

If interested, please submit the following to jobs@traumapartners.org with the subject Application for Case Manager: 1) a cover letter and 2) your most recent curriculum vitae or resume. Applications will be reviewed on a continuous basis until the position is filled. To learn more about Partnerships for Trauma Recovery, please visit our website at www.traumapartners.org. PTR is committed to creating a diverse workplace that reflects the nature of our work as well as our international client population. BIPOC, LGBTQ and immigrant candidates are strongly encouraged to apply.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this job. They are not intended to be an exhaustive list of duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties, and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Partnerships for Trauma Recovery is an equal employment opportunities (EEO) and does not discriminate on the basis of ancestry, age, color, disability (physical and mental, includes HIV and AIDs), genetic information, gender, gender identity, gender expression, marital status, military or veteran status, national origin, race, religion (includes religious dress and grooming), sex (includes pregnancy, childbirth, breastfeeding, and/or related medical conditions), sexual orientation, or request for FMLA in accordance with applicable federal, state and local laws.

If interested, please submit the following to jobs@traumapartners.org with the subject Application for Case Manager: 1) a cover letter and 2) your most recent curriculum vitae or…

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