Juma Ventures strives to break the cycle of poverty by paving the way to work, education and financial capability for youth across America. Founded in 1993 with a single Ben & Jerry’s Shop in San Francisco, Juma’s initial business, a social enterprise, was designed to give homeless youth the training and job experience they needed to transition from living on the streets to enjoying a stable adulthood. Since then, Juma has become a nationally recognized youth development organization focused on employment, financial capability, and career supportive services.
Today, Juma operates over 20 concession businesses and employs up to 1,000 youth every year at major sports and entertainment venues across the United States (Atlanta, Houston, Sacramento, San Francisco, San Jose, and Seattle). As one of the country's largest youth-run social enterprises, as of 2021 Juma has employed 9,275 low-income youth who have earned $12.4 million in wages, saved $6.4 million for post-secondary education, and generated $38.6 million in enterprise revenue to continue advancing our mission.
As one of the country's largest youth-run social enterprises, Juma has now employed more than 8,000 low-income youth who have earned $11 million in wages and generated $36.6 million in enterprise revenue to continue advancing our mission.
Our strong leadership, dedicated staff, and committed funding partners have led to numerous awards including the National Youth Employment Coalition's PEPNet Award for Promising and Effective Practices, the National Organization of the Year from the Social Enterprise Alliance, and the winner of the Social Impact Exchange ‘Scaling Business Plan’ competition for our national expansion efforts. In recent years, 97% of youth participants indicated they would "recommend Juma to a friend" and likewise, our most recent staff satisfaction rate was 97%.
Juma is looking for great people who share our passion for working with youth and for using business as a tool for sustainable social impact. Our workplace is supportive, open, inclusive and relevant, focused on youth, empowerment, dedication, and respect. Our four core values are Youth First, Stronger Together, Respect & Appreciation, and Integrity & Transparency.
Juma is seeking a talented Social Enterprise Manager with a track record of success in management, sales or business development in a fast paced environment to drive Juma’s Social Enterprise operations and to serve as a key member of our Enterprise Team.
Reporting to the Site Manager, the Enterprise Manager will be responsible for recruiting, hiring, training, and developing individuals ages 18-24 to thrive in a professional work environment.
The Enterprise Manager will also be responsible for the oversight of all Juma held contracts in the assigned territory, including the day-to-day management of all concessions operations and the youth workforce experience from both a business and social mission perspective. Currently the enterprise operations in Seattle consists of 4 stadium concession contracts – T-Mobile Park, Lumen Field, Climate Pledge Arena, and the University of Washington Football Husky Stadium. The Enterprise Manager will have a critical role in the development and oversight of their youth team to conduct business at the highest levels at all venues, exceeding the expectations of our partners, while working to grow our business and in turn developing more opportunities for future youth. The candidate will also serve as a mentor and coach for young adults.
Duties and Responsibilities
Recruitment & Programming
- Work with the Site Lead and the Program staff in the recruitment of our youth team, conduct orientations, hold interviews, evaluate youth for hiring considerations, collect hiring paperwork and submit for employment verification/background checks with Juma administration offices
- Supports in the management and development of key relationships with community based organizations (CBO) for enhanced recruitment
- Supports and maintains positive relationships with partner organizations/case managers to track and advocate for youth clients
- Supports partnership as needed with local banking agencies and Juma’s Financial Capability Manager to deliver financial capabilities curriculum as well as lead Juma’s own Financial Capabilities curriculum on a monthly basis.
- Supports Program Coordinator with sustaining and growing relationships with employment partners to establish an employment pipeline for youth that complete Juma’s programming
Business Management, Growth & Administration
- Daily oversight of Regional Enterprise Profits and Loss
- Daily oversight of tracking documents to ensure accuracy and fix or report any technical issues.
- Develop and manage stadium budgets and forecasts; running the business within them.
- Growing the business through optimizing operations, marketing, partnerships, new SKU’s, etc.
- Direct responsibility for the management and strengthening of our business relationships in the region and possible expansion sites both in and outside of the greater Seattle area.
- Completing and supporting the preparation of timely and accurate key reports:
- Collection and internal tracking of event sales reports and COGS charges (warehouse transfers)
- Expense approvals and allocations
- Completion of internal monthly sales and inventory usage reports
- Bi-weekly payroll approval
- Completion and submission of Labor Reimbursement Forms
- New hire paperwork completions, including work permit requirements and food worker cards
- Completion of bi-monthly Directors Report
- Conduct stadium and business tours to 3rd parties, funders, potential funders and the like
- Oversight of online and internal scheduling and tracking of youth staff (MakeShift, ADP, and Change of Status Reports, etc.)
Day-to-Day Concession/Vending Operations
- Event/Calendar Management; in 2022 Seattle Juma will operate 200+ concessions events at Safeco Field, CenturyLink Field, and UW.
- Includes the expectation that Enterprise Manager will directly oversee and operate key events, and double day events.
- Includes the securing of event staff for “Juma Days” i.e., school time event operations.
- Includes planning for key staff timing for youth evaluations, new venue and new season preparation, post-season stadium cleaning and storage, etc.
- Creating and updating monthly Event Calendars for Enterprise Manager to schedule youth staff
- Oversee vendor relationships, and seek out greater cost efficiencies, and inventory management.
- Ensure that all safety and health procedures are followed and working conditions are safe, including up to date records of individual Food Handler permits and Work Permits
- Creating and maintaining the environment of exceptional customer service based on Juma’s values and guiding principles.
- Ensuring all stands and carts are fully prepared and clean prior to opening
- Ensuring that all safety procedures are followed and working conditions are safe
- Listening to and resolving customer complaints regarding service, product, or personnel as necessary
- Checking in with venue managers prior to opening including the attendance of any pre-shift meetings
- Conduct pre-shift meetings with youth staff
- Execute or oversee bi-weekly submission of time and attendance. All entries to be reviewed and approved for accuracy. Juma uses ADP for all time tracking
- Executing standards of scheduling on a monthly basis based on concessionaire needs, youth availability and necessary communications using Juma’s MakeShift software.
- Ensuring all youth are trained in utilizing the MakeShift scheduling system.
- Maintaining daily, monthly, and seasonal budgets and forecasts.
- Delegating day to day support duties to AEM(s)
Youth Training & Development
- Serves as a mentor and coach to further develop the capabilities of youth staff and youth managers.
- Creates a work environment that fosters teamwork, personal growth, and self-confidence.
- Conducts employee performance reviews and provides ongoing support and feedback to youth regarding their job performance.
- Supports as needed with the staffing, planning and delivery of ongoing workshops, virtual or in person, that facilitate learning for young adults on topics concerning career development, employment and education
- Maintains a regular presence at scheduled youth work shifts, provides on the job supervision at work venues, conducts job performance check-ins with youth in collaboration with PC / EM.
- Drafting and implementing Performance Improvement Plans and follow-up (collab between EM and PC), enforcing the Engagement & Dismissal Policy where appropriate
- Job Placement & Retention (support as needed)
Collaboration with Juma Staff & Program Evaluation
- Maintain an efficient and beneficial relationship with the internal Program team, or external partner youth team to integrate Enterprise business and workforce development needs with overall agency objectives.
- Actively participate in relevant program meetings.
- Develop an efficient and beneficial relationship with the Youth Services team to integrate business needs and program services
- Ensure that all enterprise data objectives are followed and tracked in a timely and accurate manner
- Attend monthly national enterprise meetings with nationwide Juma Enterprise team
- Evaluate and adjust workforce Apricot (data software) program results to improve results as needed aligning the business and social goals of the agency.
- Build out agency social elements of Enterprise operations with program staff to support youth development.
- Support Site Manager in key departmental decisions, and support agency goals.
- Meets regularly with the Seattle staff to review youth rosters in order to coordinate youth attendance and scheduling. Help develop a template and create the agenda for these meetings as needed.
- Assists in the review and analysis of program evaluation results utilizing Juma’s Efforts to Outcomes (Apricot) database and adjusts staff efforts and youth programming based on the analysis
- Tracks Professional Development, Individual Development Plans, and Placement data for all YouthConnect participants
- Meets monthly with site team and HQ to review and complete month over month exit and COS Data. Collaborates with the Learning & Evaluation Director to engage in continuous program improvement, ensuring youth outcomes are achieved while operating efficiently
- Supports in the documentation of all participant, employer, educational and/or vocational referrals for both Juma LEV team and SETA/WIOA requirements
- Assists with communications/surveys to both current and past Juma participants as needed for retention data
- Support as needed with co-facilitated workshops
- Support as needed to execute mock interview & resume workshops
Staff Management & Development
- Is responsible for the oversight of Seattle’s scheduling and delivery of all professional and stadium based training for both adult and youth staff
- Is a key member of the national efforts to refine and update all training materials and workshops for both adult and youth staff members
- Must be available to work nights and weekends as needed, per professional sporting event schedules.
- Experience in food service management/operation, finance, and nonprofit organizations is a plus.
- Demonstrated ability to manage and lead a very large team.
- Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines
- Exceptional interpersonal, relationship building and written and verbal communication skills.
- Excellent organizational and time management skills.
- Experience working with youth of color and working class/low income youth.
- Passion and respect for youth leadership and youth development.
- Experience in providing instruction/training to various people and personalities.
- Good physical stamina; environment and responsibilities can be physically demanding. Must be able to climb stairs, stand for up to 8 hours a day, and lift 25 pounds.
- Self-starter, motivated, and able to take initiative in all situations; ability to function effectively in a fast-paced, entrepreneurial and inclusive environment.
- Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged to apply
- All prospective staff will be fingerprinted and pass a criminal background check
- Bachelor’s degree in a related area or its equivalent
- Proficient in Microsoft Office (particularly Excel), Internet, etc.
- High professional and ethical standards for handling confidential information
- Demonstrates strong customer focus with respect, patience and efficiency
- Able to identify and anticipate a problem, analyze the situation and various perspectives, offer and/or seek assistance in order to identify solutions and, when appropriate, decide on and implement a course of action
- Ability to adjust style and approach according to environment and audience