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Tessitura Application Support Specialist

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Publicado há 17 dias

About Theatre Development Fund

Theatre Development Fund, Inc. (“TDF”), a not-for-profit organization, founded in 1967 to promote the performing arts, is a broadly-oriented service and advocacy organization dedicated to bringing the power of the performing arts to everyone. TDF’s activities fall into three areas. TDF expands access, making the performing arts accessible to all by removing cultural, physical and financial barriers. TDF cultivates communities of theatergoers by engaging, educating and encouraging people to make the performing arts an essential part of their lives. TDF supports theatre makers and sustains creators, advancing the industry through convenings, research and the TDF Costume Collection. Through its programs, TDF brings theatre into the lives of over 2,000,000 people per year. TDF’s efforts are primarily focused in New York, but it has also been involved in audience development efforts for the performing arts across the United States and, on a limited basis, internationally.


About the Position


The Tessitura Application Support Specialist reports to the Managing Director. They work very closely with all departments including Technology, Finance, Ticketing and Development as well as with the Managing Director to prioritize work and project manage departmental objectives and needs. The Tessitura Application Support Specialist provides leadership in TDF's use of the Tessitura CRM platform in all areas of business to ensure the organization proactively moves towards the best possible use of the application. Role is main point of contact in the areas of troubleshooting, assisting and training end users on the platform. They are also involved in cross-departmental administrative objectives to establish business practices via the CRM.



The work for this position has the possibility of a remote/office hybrid schedule which is typically 35 hrs/week. Some evenings and weekends will be required as well as attendance at the annual Tessitura conference which has historically been held in person. TDF is requiring all staff to be fully vaccinated and boosted and will require proof of vaccination. In this role, the right candidate will have full ownership of but not limited to the following:

· Serve as the primary power user of Tessitura for TDF in all departments

· Serve as liaison between the Technology Department, Tessitura Network, and end users

· Train end users in all departments as necessary on areas of application work

· Work with various departments to ensure accurate reconciliation of Financials and troubleshoot any performance building errors, special requests, and system troubleshooting

· Proactively strategize improvements to the user experience of the CRM based on member feedback

· Provide regular reporting as required using a variety of custom reports and Tessitura Analytics and oversee implementation of Tessitura Analytics for TDF use. Create dashboards and widgets, which provide essential information to Executive management and department stakeholders

· Institute and document auditing procedures for various areas of business including vendor creation, complementary membership management and programmatic initiatives.

· Stay up to date with latest Tessitura features and requirements

About you:

•        You are passionate about or have an interest in the performing arts and making it accessible to all

 

•        You understand the importance of being able to effectively communicate and have a demonstrated ability to work effectively across departments to accomplish strategic initiatives and improve organizational performance


•        You are detail oriented with excellent time management and organizational skills


•        You possess at least 2-4 years of experience using the Tessitura application as a generalist and experience in using customizations with Tessitura to meet unique business needs

 

•        You are a creative thinker and problem solver who works well with others and has a desire to learn and implement new ideas

 

•        Please note that knowledge of New York Theatre is *not* required in order to apply


 

Compensation and Benefits

Salary range is $65,000-$75,000 and an excellent benefits package is offered which includes medical, dental, vision and PTO.

To Apply:

Please email a cover letter and resume to Resumes@tdf.org. You may also use this email address should you have any accessibility concerns regarding this position.

Start Date: June 2022

TDF is an Equal Opportunity Employer (EOE). We are committed to diversity in all areas of our work, both in our programs and in our workplaces. We encourage applicants with a unique cultural perspective inclusive of race, ethnicity, gender identity or expression, class, physical ability and sexual orientation.

About Theatre Development Fund

Theatre Development Fund, Inc. (“TDF”), a not-for-profit organization, founded in 1967 to promote the performing arts, is a broadly-oriented service and advocacy organization dedicated to bringing the power of…

Resumo dos Detalhes

  • Comprometimento de Tempo
    Carga Horária Integral
  • Data de Início
    20 de junho de 2022
  • Nível de Experiência
    Intermediário
Salário
USD $65.000 - USD $75.000
/ ano

Benefícios

Medical, Dental, Vision, PTO and 403b match

Medical, Dental, Vision, PTO and 403b match

Localização

Temporariamente Remoto
O trabalho pode ser executado em qualquer lugar de Estados Unidos
Local Associado
520 8th Avenue, #801, New York, NY 10018, United States

Como se inscrever

Please email a cover letter and resume to Resumes@tdf.org. You may also use this email address should you have any accessibility concerns regarding this position. 

Please email a cover letter and resume to Resumes@tdf.org. You may also use this email address should you have any accessibility concerns regarding this position. 

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