Tenant coordinator

SAJE’s Tenant Coordinator is primarily responsible for coordinating Stay Housed LA (SHLA) deliverables by conducting outreach, workshops, tenant navigation, and legal referrals. The Tenant Coordinator will also support SAJE’s mission to develop the leadership of our members through community organizing as well as support SAJE’s policy campaigns for tenant rights through outreach and education.

The successful candidate has case-management experience and has served as an empathetic advocate for clients navigating complex city and county agencies. They are passionate about housing justice and familiar with tenant rights and tenant protections across the city and county. We will consider candidates seeking to change careers who have case-management experience in social work or legal support work.

This is a full-time, hybrid position. All SAJE employees must be vaccinated against infections and diseases according to the recommendations of medical professionals and the CDC. The following provides a general overview of the activities and responsibilities of the position but does not represent an exhaustive list of job duties.

KEY RESPONSIBILITIES

• Perform and Lead Tenant Navigation. The Tenant Coordinator will support and oversee tenant navigation across our team by lending peer-to-peer support, as needed, for individual tenant cases and providing applicable resources, direction, and support to our team members. This includes but is not limited to: tracking tenant interactions on our spreadsheets and giving appropriate feedback and suggestions to the tenant, referring team members to helpful resources, staying up to date on tenant protections, and sharing progress with the team every week.
• Lead Peer-to-Peer Working Groups. The Tenant Coordinator will help maintain the SHLA team’s resource library and support our tenant navigation process, consistent with our service-to-membership pipeline, by coordinating spaces that will help our team stay up to date on tenant protections and housing resources.
• Coordinate Referrals. The Tenant Coordinator will coordinate all internal and external referrals to ensure that the tenant receives contact and support from the SHLA team. This includes but is not limited to supporting case management, coordinating SHLA Rental Assistance Applications, and external referrals to appropriate agencies.
• Conduct Community Outreach. The Tenant Coordinator is primarily and consistently in the field connecting with renters through in-person door knocking, eviction court outreach, building canvassing, and to a lesser extent phone banking calls and text banking.
• Perform Membership Recruitment, Leadership Development, and Tenant Navigation. The Tenant Coordinator will ensure tenants are connected to services and referrals. This can include but is not limited to, phone calls, in-court support (via SAJE and/or in collaboration with the Tenant Empowerment Program), court observation, and in-person support.

Track and Report Work Progress. The Tenant Coordinator will keep track of work progress following procedures set by their direct supervisor. They will regularly create work plans and reports which will record and document deliverables work, tenant engagement and recruitment.

• Lead SHLA Workshops. The Tenant Coordinator will be responsible for:
• Planning and developing curricula for monthly SHLA workshops
• Conducting outreach to invite tenants to SHLA workshops and following up to refer tenants to necessary resources
• Leading facilitation and co-facilitation of SHLA workshops.

Participate in SHLA Events. This can include but is not limited to in-house and network wide trainings, retreats, collaborations, and events with other SHLA community-based organizations across the city and county.

Participate in SAJE Activities. These duties include participating in all SAJE all-staff activities, flyering, door knocking, public comment, and attending SAJE organizational meetings and events. Duties may also include limited support of our team’s policy advocacy by attending meetings and gatherings.

QUALIFICATIONS

• Preferred: 1 to 2 years of tenant protections experience
• Is able to work a hybrid position in-person at the SAJE office and in the field
• Has basic computer skills, can use software including Excel and database systems, and can learn successfully with new software applications
• Has a strong commitment to social justice
• Is able to prioritize work amid distractions and interruptions and quickly adjust priorities
• Possesses strong capacity for independent and collaborative problem solving
• Is able to work independently and in a team environment
• Is aligned with SAJE’s mission and values
• Demonstrates a commitment to social, racial, gender, and economic justice
• Has a valid driver’s license
• Is up-to-date with vaccinations according to CDC recommendations

MUST BE ABLE TO

• Communicate verbally and in writing in English
• Work well in teams and communicate effectively with others
• Stand and walk for long periods of time
• Lift weights up to 50 pounds
• Carry on appropriate conversations, participate attentively in meetings and trainings, and develop productive professional relationships with members, elected officials, peer organizations, and colleagues
• Perform a variety of duties even with distractions or interruptions and adjust priorities quickly
• Work on weekends and restorative Mondays occasionally, when necessary

MUST BE

• Committed to justice
• Warm and positive with community members
• Flexible in time and mind: there will be weekly evening commitments and work required during the weekend
• Organized and detail-oriented; possess excellent time-management skills, the ability to prioritize work, and a strong capacity for independent and collaborative problem-solving