Indego Africa Wholesale Account Manager

The Wholesale Account Manager will manage Indego Africa’s growing list of wholesale accounts and relationships. Under the supervision of Indego Africa’s Chief Operating Officer, the Wholesale Account Manager will conduct sales outreach, manage order creation and fulfillment, and oversee all communication with new and existing clients.

This is a full-time position based in NYC with a unique opportunity to help grow a small business with large social impact, and join a cohesive global team with operations in Rwanda, Ghana, & NYC. 

Qualifications

• Minimum 3-4 years of experience in a sales/customer relations environment (wholesale account management in related industry is a plus)
• Exceptional communication skills
• Self-motivated and ability to develop and create new sales and ordering strategies
• Strong attention to detail and highly organized
• Interest in and understanding of artisan sector and sustainable design market
• Proficiency in or ability to learn SOS Inventory Mgt System), Shopify, and Salesforce
• Team player with willingness to pitch in where needed 

Responsibilities

Sales Outreach/Account Management:

• Regularly communicate with wholesale buyers on all aspects of ordering, quality control, fulfillment, etc.
• Prospect new wholesale accounts and manage incoming inquiries from new clients.
• Schedule studio appointments/video session for clients to present product line.
• Attend trade shows, work with creative team on execution (setup, breakdown, and marketing), and manage trade show relationships.
• Coordinate order processing and invoicing for both wholesale and drop ship clients.
• Own backend system on-boarding for any new wholesale and dropship accounts added.
• Work with COO to ensure wholesale clients have all necessary imagery and marketing materials to successfully promote Indego Africa’s products.

Inventory Management:

• Ensure that inventory in SOS is accurate at all times for retail, wholesale, and dropship.
• Work closely with Rwanda and Ghana production teams on shipment tracker to manage completed stock that's ready to ship.
• Check in inventory from monthly Rwanda & Ghana shipments into SOS platform.
• Run regular inventory reports to better manage ordering and marketing efforts.
• Ensure retail site is up to date with current inventory and remove sold out products.
• Manage products on consignment and sample trafficking for special projects.
• Oversee any stock movements & adjustments.
• Manage weekly inventory reporting and communicate to marketing on which products to promote based on available stock. 

Production & Quality Control:

• Unpack and execute quality control checks on all shipments from Rwanda and Ghana.
• Send quality control feedback to production managers once shipments are received.
• Keep record of pertinent shipping, packing, and tagging notes for each client.
• Work with Production Managers in Africa and CEO to optimize the spread of purchase orders amongst all artisan cooperatives.
• Manage timeline of product shipments from Africa in relation to purchase order submissions and wholesale fulfillment deadlines.
• Communicate with teams in Rwanda and Ghana on all production and quality control issues via weekly calls.
• Manage shipping couriers and all shipping decisions balancing expediency and cost effectiveness. 

Manage Fulfillment Process:

• Execute and manage fulfillment of wholesale orders (including carrying out post-production work, tagging, packing, etc.) with assistance from Fulfillment Associate.
• Oversee Fulfillment Associate on all tasks, including packing & shipping for wholesale clients, fulfilling retail orders, inputting new inventory when shipments arrive from Africa, and responding to retail customer inquiries.