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Centralized Intake Program Director

Publicado por
Housing Alliance Delaware
|
Wilmington, DE
Novo
|
Publicado há 21 dias

Job Title: Centralized Intake Program Director 

Reports to:  Executive Director

Status: Full-Time, Exempt 

Work Environment: Hybrid Work at Home/In-Office 

Position Overview: 

The mission of Housing Alliance Delaware (HAD) is to advance housing opportunities, end homelessness, and promote vibrant communities. Housing Alliance Delaware is a statewide nonprofit organization with an office Wilmington. Housing Alliance Delaware works to encourage system change, improvement and growth. 

The Centralized Intake Program Director works closely with the Executive Director, HAD staff, and homeless services providers throughout Delaware to provide program management for Delaware’s coordinated entry program, Centralized Intake. The applicant for this position must have excellent staff supervision skills, excellent written and verbal communication skills, and be able to interact effectively with and be sensitive to the needs of community members including older adults, individuals with physical and mental disabilities, people experiencing homelessness and people with limited English proficiency.

Minimum Qualifications:

• Minimum of 3 years’ experience working in human services, public administration or a related field. Bachelor’s degree required; Master’s Degree strongly preferred. 

• Knowledge and experience in the field of homelessness, policy, and human services.

• Possess strong analytical and critical thinking skills. 

• Ability to collect and analyze client-level and program-level data.

• Demonstrate excellent written and oral communication skills.

• Minimum of 1 year supervising staff.

• Must be mission driven. 

• Must be able to work well with community members. 

• COVID-19 vaccination is required. 

• Must be able to work from home and in the office.

Skills and Abilities: 

• Ability to prepare clear and concise written reports.

• Ability to work effectively and efficiently while providing high quality human services in a fast paced environment.

• Use, and promote the use of, a client-centered and housing first approach to service delivery.

• Knowledge of management principles and practices, and excellent supervisory skills.

• Ability to participate in systems thinking and systems planning that results in positive changes and continuous improvement.

• Strong leadership skills.


Principal Responsibilities: 

• Oversee the day-to-day work of the Centralized Intake program, ensuring that program staff meeting performance outcomes and receive the necessary training and support.

• Supervise 6-8 staff who are providing crisis alleviation and housing referral services to people experiencing homelessness in Delaware, including referrals to emergency shelter, transitional housing, rapid re-housing, and permanent supportive housing. 

• Use Delaware’s Homeless Management Information System (CMIS) to run reports, track outcomes, and report data to funders and community members on a regular basis.

• Oversee and ensure proper management of by-name housing lists that meet the Delaware Continuum of Care’s requirements and standards.

• Ensure that clients receive timely and efficient services.

• Disseminate information and provide guidance to community members, coalition partners and other community stakeholders about the program.

• Responsible for ensuring that Centralized Intake meets all federal requirements for coordinated entry systems, including data collection and reporting, equal access and anti-discrimination rules, access for persons with disabilities and limited English proficiency, and other mandated program requirements.

• Develop and maintain positive working relationships with homeless assistance providers throughout Delaware and act as liaison to ensure that all partners follow established processes and protocols.

• Attend meetings with partner organizations as a representative of Housing Alliance DE and the Centralized Intake program.

• Publish timely and relevant reports using data collected by Centralized Intake and partners agencies.

• Identify opportunities for process and program improvement and change that result in better outcomes for people experiencing homelessness in Delaware.

• Other duties as assigned.


What to Include in your application: 

• Cover letter

• Resume


Salary: $57,000-$65,000

Benefits: Medical, Dental, Vision Insurance, Life Insurance, Paid Time Off (Vacation, Sick, Personal, Holidays), Parental Leave

Job Title: Centralized Intake Program Director 

Reports to:  Executive Director

Status: Full-Time, Exempt 

Work Environment: Hybrid Work at Home/In-Office 

Position Overview: 

The mission of Housing Alliance Delaware (HAD) is to advance housing…

Resumo dos Detalhes

  • Comprometimento de Tempo
    Carga Horária Integral
  • Data de Início
    3 de janeiro de 2022
  • Prazo para Inscrições
    10 de dezembro de 2021
  • Educação
    Ensino Superior Requerido
  • Nível profissional
    Gerencial
Salário
USD $55.000 - USD $65.000
/ ano

Benefícios

Medical, dental, and vision insurance. Life Insurance. Paid time off (vacation, sick, personal). Parental Leave.

Medical, dental, and vision insurance. Life Insurance. Paid time off (vacation, sick, personal). Parental Leave.

Localização

Virtual
O trabalho pode ser executado em ou perto de Wilmington, DE
Local Associado
Wilmington, DE, USA

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