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Customer Service Representative (Remote)

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Publicado há 29 dias

About EP:

Educational Perspectives is a not-for-profit international education research organization dedicated to helping individuals have their international education recognized in the United States. We provide credential evaluation, certification, and translation services for purposes of admission to higher education, immigration, employment, and licensure in a profession.

Summary of Position:

This position and all of its components are dedicated to providing excellent customer service to those seeking information regarding EP's services. Duties and responsibilities include, but are not limited to, answering telephone calls responding to incoming queries from clients and applicants, recording customer traffic via various points of contact in our Customer Relationship Management (CRM) platform, provide administrative support to the office in general, and coordinate any incoming correspondence to the appropriate department. Knowledge of Microsoft Office products, and various social media platforms, is required, as well as strong communication and customer service abilities.

Duties and Responsibilities:

• Handle inbound and outbound correspondence with prospective applicants and customers via

telephone, e-mail, social media and chat.

• Provide excellent customer service to customers and clients.

• Communicate effectively with staff.

• Maintain accurate and concise recordkeeping in the EP CRM.

• Other duties and projects as assigned.

The Ideal Candidate:

• Excellent verbal and written communication skills

• Patience when communicating with those whose native language is other than English.

• Flexible and agile to adjust to dynamic and shifting workflows and can work against deadlines

without regard for application volume.

• Friendly and welcoming demeanor.

• Bilingual or native proficiency in a language other than English a plus.

Qualifications:

• US Bachelor’s Degree, or equivalent.

• 1–2 years of general office or customer service experience, preferred.

On-Site or Remote

Remote

Annual Salary Range:

$32,000-$34,000

What We Offer:

• Company-sponsored medical, dental, and Long-Term Disability (LTD), and company-paid

vision and life insurance.

• 403(b) retirement plan.

• Competitive compensation and Paid Time Off (PTO) program.

• Flexible schedules.

NOTE:

Resumes and cover letters may be sent to hr@edperspective.org

Compensation is commensurate with relative experience and transferrable skills.

Applicants must have legal authorization to accept employment in the United States. Educational

Perspectives cannot currently sponsor H1-b visas.

Educational Perspectives provides equal employment opportunity to all employees and

applicants for employment and prohibits discrimination and harassment of any type without

regard to race, color, religion, age, sex, national origin, disability status, genetics, protected

veteran status, sexual orientation, gender identity or expression, or any other characteristics

protected by federal, state, or local law.

About EP:

Educational Perspectives is a not-for-profit international education research organization dedicated to helping individuals have their international education recognized in the United States. We provide credential…

Resumo dos Detalhes

  • Comprometimento de Tempo
    Carga Horária Integral
  • Educação
    Ensino Superior Requerido
  • Nível profissional
    Recém formado
Salário
USD $32.000 - USD $34.000
/ ano

Benefícios

Generous paid time off, company sponsored insurance program, flexible schedules, pre-tax commuter program, retirement planning program.

Generous paid time off, company sponsored insurance program, flexible schedules, pre-tax commuter program, retirement planning program.

Nível de Proficiência do Idioma

Proficiency in Spanish a plus, but not required

Proficiency in Spanish a plus, but not required

Localização

Virtual
O trabalho pode ser executado em qualquer lugar de Estados Unidos
Local Associado
55 West Jackson Boulevard, Chicago, IL 60604, United States

Inscreva-se: Emprego

Instruções:

Please submit your resume and cover letter for consideration.

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