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Disaster Action Team - Duty Officer

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Publicado há 5 meses

Disaster Action team is a volunteer team that provides immediate disaster relief, works directly with client/family and fulfills the humanitarian mission in local communities.

A Duty Officer serves as the first point of contact for the team.

Some responsibilities include:

  1. Receives disaster notifications
  2. Assesses the response needs
  3. Activates and deploys DAT responders
  4. Is single point of contact for the on-scene DATs
  5. Monitors and supports resources
  6. Ensures standards and policies are followed
  7. Confirms required client services are provided
  8. Tracks the event through its lifecycle
  9. Notifies on-call staff of significant events

A DAT Duty Officer is an on-call volunteer who:

  1. Receives local disaster notifications 
  2. Provides remote support to the Disaster Action Team via phone and computer
  3. Activates, deploys, and monitors resources
  4. Fulfills the Red Cross mission within local communities

Expectations:

  1. Maintains phone reception and internet access when on-call
  2. Keeps necessary job tools, equipment, and other supplies at the ready 
  3. Answers phone calls in a prompt, professional, compassionate manner
  4. Promptly prioritizes & escalates concerns or issues up chain-of-command
  5. Maintains a commitment to customer service
  6. Ensures documentation is completed within the required timeframe
  7. Advocates for the clients, workforce, and mission of the Red Cross 
  8. Attends regularly scheduled meetings
  9. Maintains system log-in credentials and training requirements

Training provided!


Disaster Action team is a volunteer team that provides immediate disaster relief, works directly with client/family and fulfills the humanitarian mission in local communities.

A Duty Officer serves as the first point of contact for the…

Resumo dos Detalhes

  • Comprometimento de Tempo
    Meio horário (10 a 30 horas por semana)
  • Recorrência
    Recorrente

Localização

Virtual
O trabalho pode ser executado em ou perto de Melbourne, FL
Local Associado
Melbourne, FL, USA

Como se inscrever

Apply at:

redcross.org/volunteer

Apply at:

redcross.org/volunteer

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