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Blood Donor Ambassador Martinsville

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Publicado há 1 mês

Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Assist donors with re-hydrating after donation and observe for post-donation reactions. Express gratitude and ensure each blood donor is sincerely thanked for their donation.

Responsibilities

• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process

• Manage donor flow and direct donors to tablet registration

• Model excellent customer service behaviors

• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.

• Learn and share the Red Cross story, including the mission, vision, and values

• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.

• Check if donor was provided post-donation information before leaving the drive

• Report possible adverse post-donation physical reactions to the collections staff.

• Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested

• Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact

• Responsible to inform donors of current and upcoming donation promotions

• May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed


Time Commitment: Variable; preferred commitment: 1+ shift/month, average shift is 5-6 hours


Qualifications

• Must be over the age of 16

• Ability to display the utmost professionalism and communication skills

• Extremely comfortable working with people from diverse communities and backgrounds

• Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.

• Ability to explain/teach technology to donors and fellow volunteers

• Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture


Length of Appointment: Preferably 6 months - 1 year, renewable each year


Required: All volunteers must clear background check and must be vaccinated against COVID-19


Development Opportunities:

• Gain valuable training and experience while providing an invaluable service to your community

• Network and meet new people

• Develop customer service skills that last a lifetime


Requirements

• Red Cross Volunteer Orientation

• Onboarding with the American Red Cross Biomedical Dept

• Online Blood Drive Volunteer Training in EDGE

• Ongoing training and refresher course

Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Assist donors with…

Resumo dos Detalhes

  • Comprometimento de Tempo
    Algumas horas por mês
  • Recorrência
    Recorrente
  • Acesso a Cadeirante

Localização

Presencial
Martinsville, VA 24112, USA

Como se inscrever

Click here to apply. For more information contact Volunteer Recruitment Specialist Laine Hodges (540) 204-5126 laine.hodges@redcross.org.

Click here to apply. For more information contact Volunteer Recruitment Specialist Laine Hodges (540) 204-5126 laine.hodges@redcross.org.

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