American Red Cross - Volunteer - Help At Blood Drives!

Purpose:

Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations

Responsibilities:

• Welcome and greet donors, escort as necessary and assist with initial intake and hand offs through the blood donation process

• Ensure blood donors have relevant information and that questions are answered appropriately

• Learn and share the Red Cross story, including the mission, vision, and values

• Create a favorable impression of the Red Cross, and the blood donation process, that will encourage

continued support

• Make reminder calls, re-schedule donor appointments, and perform follow up activities as directed

• Be available and committed to the volunteer schedule

• Model excellent customer service behaviors

• Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution

• Set up and maintain cleanliness in Reception and Hospitality Areas

• Punctual and dependable in arriving for assignment(s)

• Work with collections team supervisor or charge staff to help convert right type donors to power red donations

• Responsible to inform donors about Red Cross volunteer opportunities and share recruitment materials

Time Commitment:

Must be able to commit to a minimum of one 5 Hour Shift per month.

Blood Drives are generally held on weekdays Monday-Friday(s) with the occasional Saturday/Sunday(s) between the hours 8am – 7pm.