Customer Success Manager

About School Group 

School Group (SG) is a start-up international non-profit developing a cutting-edge global e-learning platform that will allow students around the world to connect for peer-to-peer collaborative learning and skills development — improving the accessibility and quality of education, while transforming lives and impacting future success. We need talented people to help us make our vision a reality. So, if you believe in the power of education, international development and community service — and have the time, skills and know-how to match — we want you as a School Group volunteer.  

Role Overview 

Essential Functions 

• Be the primary point of contact and build relationships with clients 
• Help clients through email, phone, screen-share and scheduled meetings 
• Ensure the timely and successful delivery of all marketing deliverables according to client needs and timelines 
• Communicate clearly the progress of monthly/weekly initiatives to stay on track 
• Responsible for working with other teams to onboard and integrate new clients  

Every effort has been made to identify the essential functions of this position. However, this position description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.  

Key Relationships 

Qualifications 

Basic 

• Proven account management or other relevant experience  
• Demonstrated ability to communicate and work with business owners, entrepreneurs, and startup founders. 
• Experience in delivering client-focused marketing solutions. 
• Proven ability to manage multiple projects at a time while paying strict attention to detail 
• Excellent listening, customer service, and communication skills. 
• Excellent verbal and written communications skills 

Preferred 

• Bachelor's Degree  
• Experience working remotely as part of a team.   
• Experience working in a start-up company, non-profit or entrepreneurial environment.  
• Self-directed and disciplined with the ability to work independently in an ever-changing environment.  

Why volunteer with us? 

We are a community of people from different parts of the world who share a common belief in improving education which will eventually reduce poverty and improve the quality of life and living conditions globally. Volunteering with us will enable you to build your resume and gain invaluable experience in a supportive environment.  

• In the USA, School Group is a Certifying Organization, offering the President’s Volunteer Service Award (PVSA) to eligible volunteers.  

• School Group will provide a letter of recommendation to all volunteers who are able to showcase outstanding performance for professional references.  

Other information 

This is a volunteer position. There will be no financial compensation. Our organization is 100% volunteer-run. We welcome volunteers located anywhere in the world, as long as they can connect reliably to the internet.