Client Relations - Client Awareness & Education Manager (CR213)

About Us: 

The Class Consulting Group is a boutique management consulting firm headquartered in SFO-Bay Area that provides consulting services to senior management and Board of Directors of nonprofit/philanthropic organizations. It also offers community leadership opportunities to professionals. CLASS collaborates with its clients - the Non-Profit Organizations to help them realize their mission and create tangible value. CLASS offers business consulting services in Marketing, Strategy, Human Resources/ Organization, Finance and IT.  

 We are looking for motivated and committed individuals to join our volunteer-driven teams.  

 Position Type: Volunteering (All volunteering positions at The Class Consulting Group are unpaid) 

 Responsibilities: 

• Understand the needs and motivations of our clients – community leaders and social/global impact influencers and organizations. 
• Execute client-journey based learning approach to ensure clients are leveraging CLASS’s services to deliver business value. 
• Design a robust and adaptable curriculum that will provide our customers with an engaging onboarding and continuing education experience. 
• Support client research initiatives and key programs that help engage and build relationships with clients to ensure a high bar for creative excellence and brand cohesiveness. 
• Launch and maintain client education tools (webinars and/or workshops) to scale our training programs. 
• Execute critical components of local events strategy, production and marketing to bring internal teams and clients together for inspiration, celebration and collaborative learning. 
• Build client education’s success metrics and implementation for all events, laddering into larger business goals and KPIs of CLASS. 
• Partner closely with marketing team to produce videos, design assets, develop case studies and other relevant content to be leveraged in events, marketing campaigns and by fellow team managers. 

Requirements: 

Education Qualification & Experience 

• Bachelor’s degree in business, finance or marketing or related field. 
• 3-5 years of professional experience in client training, client success, account management, or similar client-facing role. 
• Experience with social purpose-driven and community-driven products or audiences.  
• Experience with outbound marketing across a variety of channels. 

Skills/Abilities 

• Highly skilled in outbound messaging, positioning and program development — online & offline. 
• Analytical skills and background, with ability to use data to power decision-making. 
• Passionate about helping communities and community leaders at scale. 
• Attention to detail and ability to learn quickly and deliver high-quality results. 

Commitment 

• Minimum 1+ year of commitment for the unpaid / pro-bono position. 
• Attend Weekly Meetings: 2 in-person and 2 conference calls. 
• Time: Minimum 5 hours per week (excluding meeting time). 

Benefits: 

• Leadership development opportunities. 
• Networking opportunities. 
• An opportunity to give back to the community