Organizational Overview
Call For Action, Inc. (CFA) is an international, nonprofit network of consumer hotlines founded in 1963. The organization is tax-exempt and donations are tax-deductible.
Our Mission
To empower consumers by giving them a voice larger than their own.
Volunteer professionals in offices around the world are trained to
assist consumers through mediation and education to resolve problems
with businesses, government agencies, and other organizations. Our
services are free and confidential and available to all individuals and
small businesses.
Quick Facts
* One call connects consumers with the help they need to solve their problems.
* CFA resolves 90% of all cases.
* Over 1,000 volunteer professionals donate over 300,000 hours a year to help consumers in need.
* Annually, CFA saves consumers over $12 million in lost goods, services, and refunds.
* Every day, CFA’s radio and television partners broadcast to over 80 million people worldwide.
* CFA assists individuals and small businesses victimized by fraud and with general consumer issues.
How Does it Work?
When a consumer contacts CFA, a volunteer listens as the problem is
described – that volunteer now “owns” the case until a resolution is
secured. The volunteer will contact the company or agency directly to
promote dispute resolution. CFA works cooperatively with State and
Federal agencies to help track and combat scams.
Media Partners
Each Call For Action office is associated with a local media outlet that
provides working space, supplies, and promotion of CFA services. This
cooperation strengthens our connection to the community, and gives our
volunteers clout when working on consumers’ behalf. Information
collected by CFA on trends and new frauds affecting consumers is used by
our media partners to prepare news reports.
Organizational Overview
Call For Action, Inc. (CFA) is an international, nonprofit network of consumer hotlines founded in 1963. The organization is tax-exempt and donations are tax-deductible.
Our Mission
To empower consumers by giving…