Community Engagement Manager

The mission of TPSS Co-op is to promote healthful living by offering wholesome foods, high-quality produce, and community resources, in a clean, friendly, co-operative grocery store... that you own!

Each staff member is asked to help create an environment which encourages respect, honesty, and trust amongst all co-workers and also offers the highest degree of service to each customer; each staff member is asked to help maintain the store image as an ethical and positive place to work and to shop. In addition, TPSS Co-op is committed to being an educational resource to the community on ecological, environmental, and food-related issues.

OVERVIEW:

Under the supervision of and in coordination with the General Manager, the Community Engagement Manager plans, directs, and operationalizes all matters of the Co-op’s communications, member, shopper, and vendor engagement, as well as education, events, and community involvement.

ESSENTIAL DUTIES:

Communications

• Develop and maintain a consistent TPSS Co-op brand across digital and print materials.
• Create newsletters, store updates, promotional materials, and the Annual Report.
• Manage email lists and member communication channels.

Member & Shopper Engagement

• Collaborate with department managers on marketing strategies, product promotions, and signage.
• Encourage member participation and gather feedback to improve customer experience.
• Analyze shopper behavior to inform marketing efforts.
• Maintain the in-store member area and respond to shopper suggestions.

Vendor Engagement

• Build relationships with vendors and coordinate in-store demos and event partnerships.
• Share product feedback with vendors in collaboration with department managers.

Events & Education

• Plan and execute TPSS events (e.g., Earth Day), school tours, and educational opportunities.
• Represent TPSS at local festivals and community events.

Community Outreach

• Manage donation requests, Round-Up campaigns, and local partnerships.
• Oversee community programs such as food donations and compost collection.
• Serve as a liaison with community groups and initiatives.

Other Responsibilities

• May supervise Community Engagement staff.
• Perform additional duties as needed.

QUALIFICATIONS:

• A business, marketing, or public relations-related degree or equivalent successful professional experience in community outreach and development, membership management, or communications.
• Knowledge of natural and organic foods and interest in the cooperative model are preferred
• Skilled in marketing tools, including PR, writing, website management, and market research.
• Experience with visual merchandising.
• Strong organizational, written, and verbal communication skills.
• Able to work independently and collaboratively with minimal supervision.
• Initiative-driven, reliable, and flexible to work occasionally off core hours.
• Willingness and ability to learn to meet the changing requirements of the job.

Pay Range: $60,000 –$63,000.

BENEFITS & PERKS:

• Medical (No cost to employee on the HMO plan - yes, FREE employee-only plan!)
• Dental & Vision (FREE Basic employee only plan!)
• Accidental death insurance
• Life insurance
• Paid time off
• Health Reimbursement Account
• Employee Assistance Program
• MarylandSaves Program
• Employee discount