Manager, Human Services - Community Partnerships

The Human Services Department (HSD) consists of a talented team that works to build strong communities by enriching the quality of life for individuals and families in Oakland. 

HSD is seeking a highly skilled and equity focused Human Services Manager to lead its Community Partnerships Division. Under administrative direction, this position uses operational decision making in the direction and coordination of work in the Community Partnerships Division which consist of the Alameda County - Oakland Community Action Partnership, whose mission is to address poverty partners strategically with all HSD divisions, especially Head Start and Homelessness, to build systems of support including healthy food access, employment pipelines, and economic empowerment strategies such as the Earned Income Tax Credit. Oakland ReCAST is a multi-departmental, multi-agency partnership that supports community resilience in the face of trauma. Oakland ReCAST works to strengthen, heal, and reimagine the systems that community members seek when in distress through training, capacity building, coaching and fostering cross-system collaboration and coordination. 

We are looking for someone who: 

• Has superb leadership and supervisory skills, including experience in a union environment. 
• Has an ability to set a vision for program staff that is both unifying and inspiring for City staff, collaborative partners and community members. 
• Has an understanding of Oakland's diverse and vibrant community; experience engaging community members in leadership development.
• Has a proven track record of working in collaborations and cultivating partnerships to strengthen program services. 
• Understands the complexity of leading a large public sector initiative with a complex funding structure and compliance requirements.
• Has an excellent understanding of blended funding streams and budgetary principles and practices involved with overseeing a complex budget with multiple federal, state and local sources.

What you will typically be responsible for: 

• Directing, managing, and implementing a variety of programs related to children, youth, aging and adult services; ensuring quality service delivery, compliance with federal, state, and local regulations, and thorough recordkeeping for program monitoring and evaluation purposes.
• Maintaining effective relations with a variety of community organizations, groups and individuals.
• Developing and directing the implementation of short-term and long-term goals, objectives, policies, procedures and work standards for a division that meet the needs of the affected population; coordinating the work of a division with outside agencies, consultants and vendors.
• Identifying and applying for grant funding; strategically planning for fund development and leveraging to ensure ongoing program support.
• Directing the selection, supervision, and evaluation of assigned staff; planning and implementing staff training and development to enhance program effectiveness.
• Conveying program successes and needs; coordinating with and directing staff to foster outreach and awareness of available programs and services in the community.

A few reasons you might love this job:  

• You will engage community members in discussions on the development of programs.
• You will be a part of a dynamic team environment that supports and encourages one another. 
• You will have the opportunity to be innovative and creative in your work.
• City employees are fiercely passionate about public service and community, and proud to uplift Oakland as a dynamic, innovative, vibrant city that is always on the forefront of social, economic, racial, and environmental justice.

A few challenges you might face in this job:  

• You will need to understand program variances and track multiple funding cycles. 
• You will need to balance multiple priorities with competing and critical deadlines. 
• You will have to navigate the application of complex federal, state, and local policies and processes.
• You will need to be able to work under pressure and successfully work through organizational crises.

Competencies:  

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims. 
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results. 
• Self-Management: Showing personal organization, self-discipline, and dependability. 
• Presentation Skill: Formally delivering information to groups. 
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships. 
• Coaching & Developing Others: Supporting others in stretching and expanding their capabilities. 
• Visionary Leadership: Taking a long-term view and building a shared vision with others; acting as a catalyst for organizational change. 
• Leading Cross-Functional Collaboration: Demonstrating cooperation and teamwork while working within and across departments, divisions, and teams. 
• Managing Organizational Complexity: Maneuvering through complex political situations and functions within the organization. 
• Allocating Resources: Prioritizing the use of fiscal and material resources to maximize organizational effectiveness.

Education: Bachelor's degree from an accredited college or university in public or business administration, human services, health services, sociology, psychology or closely related field. Master's degree in a related field is desirable.

Experience: Five (5) years of responsible supervisory or managerial experience in human services program administration.

What’s in it for you? 

• Work/Life Balance: 37.5 hour work weeks, and a flexible/hybrid remote schedule
•  15 paid holidays
• Vacation – 2 weeks per year minimum with the ability to accrue more depending on public sector years of service
• Retirement – CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security
• Health – The City of Oakland pays for the cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care and other HMO and PPO plans
• Dental – The City of Oakland pays for Delta Dental full premium for employees and eligible dependents
• Vision – The City of Oakland pays for VSP full premium for employees and eligible dependents
• Sick leave – Employees accrue 12 days per year
• Deferred Compensation – 457(b) pre-tax plan and an after-tax ROTH 401(k)plan
• Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Life Insurance, Tuition Reimbursement, Employee Training, & possible Telecommuting.