Senior Director of Operations

Be the pulse that keeps our mission moving.

At King Street Center, we believe every child and family deserves stability, belonging, and the chance to thrive. As our Senior Director of Operations, you will be the steady heartbeat of the organization — the one who holds it all together with clarity, care, and purpose. You’ll build and nurture the systems, culture, and financial strength that allow our programs and people to flourish. In this role, you are both the strategist and the glue: ensuring that every policy, process, and partnership advances equity and strengthens our shared commitment to community. If you thrive at the intersection of heart and structure — leading with both precision and compassion — we invite you to help shape what excellence looks like at King Street Center.

Position Summary

Reporting to the Executive Director and serving as an integral member of the senior leadership team, the Senior Director of Operations is responsible for the development of King Street Center’s financial and operational strategies and contributes to the development of the organization’s strategic goals. In addition to the strategic components, the Sr Director of Operations will be charged with developing and implementing more sophisticated policies and procedures in the finance, human resources, and general operational realms. They will ensure the internal daily planning, implementation, management and oversight of the organization is running smoothly and will supervise the human resources manager, operations manager, and facilities director. They are supervised by the Executive Director and considered to be second in command when the executive director is out or unreachable.

Supervisory Responsibilities

This position supervises the Facilities Director, Human Resources Manager and Operations Manager. The Senior Director will coach and support the team while ensuring strategic goals are met.

Qualifications

Experience:

• Minimum 7–10 years of experience in operations, finance, administration, or organizational leadership, preferably in a mission-driven or nonprofit setting.
• Minimum 3 years of experience supervising a team of at least three direct reports, including manager-level or departmental leaders.
• Demonstrated success building and scaling organizational systems and teams, with a track record of strengthening infrastructure to support growth.
• Experience managing finance, human resources, facilities, and organizational systems, including data management and compliance.
• Familiarity with youth development, education, or community-based organizations preferred; passion for equity and opportunity for all children required.
• Strong skills in strategic planning, execution, team leadership, and change management, with a collaborative approach to aligning departments around shared goals.

Knowledge & Skills:

• Strategic and Operational Leadership
• Financial Acumen
• Team Leadership & Development
• Interpersonal & Adaptive Skills
• Data & Decision-Making

Required Competencies:

• Strategic Mindset
• Builds Effective Teams
• Drives Vision and Purpose
• Plans and Aligns
• Communicates Effectively

Who Thrives in This Role?

You love a blank canvas, can spot opportunity in uncertainty, and know how to turn ideas into results. You thrive in high-energy, change-oriented environments and lead with both heart and hustle. You don’t just want to run a program—you want to build it.

Core Responsibilities

Strategy, Vision, and Leadership

• Serve as a thought partner to the Executive Director, Senior Director of Philanthropy, and Senior Director of Programs with an eye towards organizational expansion and enhancement.
• Develop and implement the infrastructure needed to support the growth of the organization.
• Advise the Executive Director and other key members of senior leadership on budgeting, cash flow, and policy matters.
• With the Executive Director, serve as the management liaison to the board’s finance and building and safety committees; effectively communicate and present critical matters at select board of directors and committee meetings.
• Contribute to the development of King Street Center’s strategic goals and objectives, as well as the overall management of the organization.
• Mentor, coach, and supervise the Human Resources Manager, Facilities Director, Operations Manager, and also oversee external contractors such as the fractional CFO and bookkeeper to ensure the day-to-day administrative operations of the organization are running smoothly.
• Lead the operationalization of the Strategic Plan, ensuring each goal has clear metrics, timelines, and accountability structures across departments.”
• Oversee organizational risk management systems, including compliance, insurance, data protection, and incident reporting processes.
• Ensure all operational systems, policies, and vendor partnerships are aligned with KSC’s equity values and inclusive workplace practices.

Human Resources Strategy and Oversight

• Oversee and direct high level human resources strategy, including compensation, talent acquisition and retention strategies, and employee development in alignment with KSC’s growth and strategic initiatives.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality and equity.
• Ensure opportunities for professional development in collaboration with senior leadership team
• Responsible for helping to build and maintain a strong organizational culture
• Integrate trauma-informed and staff-wellbeing practices into HR policies, supervision models, and organizational culture.
• Develop systems to track workforce metrics—recruitment, retention, turnover, satisfaction
• Ensure equitable hiring, pay equity audits, and inclusive professional pathways.

Operations & Administration

• Develop policies, systems, and procedures, including internal communications, that will improve day-to-day operations. Collaborate with senior leadership on the implementation of those processes and systems.
• Establish quantitative and qualitative metrics, guidelines, and standards by which the organization’s efficiency and effectiveness can be evaluated; identify opportunities for improvement.
• Create and lead engaging staff days for all KSC staff to build organizational culture and staff competencies.
• Create a dashboard for tracking agency-wide strategic plan goals in a data driven way.
• In collaboration with the senior leadership team, establish and execute procedures for safety and emergency response and management.
• Integrate best practices, technology, and automation tools to streamline operations and improve quality of services delivered.
• Lead process improvement initiatives that enhance operational efficiency, environmental sustainability, and resource stewardship.

Finance

• Under the direction of the Executive Director and in partnership with the senior leadership team, plan, direct, implement, evaluate, monitor, and forecast budgets and costs to achieve financial objectives.
• Review and update financial processes, programs, and protocols to ensure the agency is operating efficiently and in compliance with all laws.
• Regularly review bank account activity, deposits, and financial reports.
• Partner with the Senior Director of Programs and Family Support Director to ensure projected income for CCFAP is met in accordance with financial goals.
• Oversee the annual audit
• Partner with development, programs, and Executive Director to develop financial reports for grants and state funds
• Oversee and execute strategic projects having to do with finances

Employment Details

• Compensation: $75,000-95,000 per year
• Location: This is a primarily on-site position with the option of remote work 1-2 days per week after initial 90 days
• Hours: Monday through Friday, 40 hours a week between the hours of 8:00am - 6:00pm, year-round.
• Status: Exempt, Salary
• Benefits:
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Healthy Living Allowance
  • Paid Time Off
  • Employee Assistance Program
  • Retirement Benefit
  • Parental Leave
  • Disability Insurance
  • Life Insurance

Diversity Statement

King Street Center, which serves predominantly BIPOC children from Burlington's immigrant and refugee communities is dedicated to equity, inclusion, and belonging and builds an equity lens across the organization in policies, procedures, and programs. As a BIPOC led organization, serving BIPOC children and families, King Street is committed to centering equity, inclusion, and belonging in all facets of our work.

To Apply

Candidates should review the full job description here and then send the following to hr@kingstreetcenter.org:

1. Resume
2. Cover letter that includes:

• Description of your relevant experience
• Why you would like to work at King Street Center
• What of the listed competencies you would bring to the position and team to help grow the program in a change-oriented environment
• Description of your experience in a change oriented environment

1. Three professional references

The above statements are intended to describe the general nature and level of work to be performed by the individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties as necessary. King Street Center is an equal opportunity employer.