Consumer Engagement Manager

Consumer Engagement Manager

Position Summary:

Reporting to the Chief

Experience Officer (CXO), the Consumer Engagement Manager, will lead the charge in

revolutionizing SAGE’s national consumer programs for LGBTQ+ elders and their

caregivers, while ensuring that LGBTQ+ elders' voices are central to these

efforts. You'll drive innovation in SAGE’s current projects like SAGE x HearMe, a text-based support app, SAGECents, a financial wellness app, and other programs in development.

The Consumer Engagement Manager will also be responsible for creating a user-first approach to program and product content that is relevant to the audiences we intend to reach, and a strategy to reach LGBTQ+ elders across the country who are not already engaged with or known to SAGE, with a particular focus on those historically not accessing such programs, i.e., BIPOC (Black, Indigenous, People of Color), TGNB (Transgender and Gender

Non-Binary), and rural LGBTQ+ elders.

Salary Range:  $75k- $85k

Responsibilities:

• Manage existing tech-enabled initiatives for optimal user experiences.
• Develop strategies to enhance consumer engagement and satisfaction.
• Establish KPIs and assess program impact.
• Collaborate with teams and stakeholders to improve scalability and sustainability.

User-First Engagement and Analysis:

• Conduct research and feedback loops with LGBTQ+ elders.
• Foster collaboration with LGBTQ+ elders and partners in design.
• Ensure robust data collection and analysis processes.

Innovation, Research, and Design:

• Collaborate across SAGE departments to improve user experiences.
• Conduct tests of new initiatives for iterative refinement.
• Uphold ethical standards in technology adoption.
• Prioritize inclusivity and accessibility in design.

Administrative Management:

• Work with Marketing & Communications Team on outreach strategies with diverse

community focus.

• Develop policies and procedures for consumer initiatives.
• Work with the CXO in developing a roadmap for consumer-facing national initiatives.
• Work with SAGE’s Development Team to resource national initiatives and provide consumer-led data for fundraising.
• Perform other assigned duties.

This is a hybrid position, will require you to come into the office 2/3 days out of week.

Required

Qualifications:

• Bachelor's degree or equivalent experience in a relevant field such as technology-enabled

programming, human-computer interaction, or design.

• Experience in conducting data-driven audience research, market analysis, and competitive

assessments to inform program design and development.

• Strong project management skills with the ability to manage multiple projects simultaneously and drive them to successful completion.
• Excellent communication skills, both verbal and written, with the ability to effectively

collaborate with diverse stakeholders and present ideas clearly and

persuasively.

• Ability to work independently and as part of a team in a fast-paced and dynamic

environment, with a strong commitment to SAGE's mission and values of

diversity, equity, and inclusion.

• Knowledge of cultural competency issues and sensitivity to the needs and experiences of

diverse LGBTQ+ elder communities.

Preferred qualifications:

• Knowledge of LGBTQ+ aging issues.
• Experience working with or within nonprofit organizations, particularly those focused on

LGBTQ+ advocacy or aging services.

Familiarity with data analysis tools and techniques for interpreting and visualizing

quantitative data.

• Familiarity with social and aging services networks and supports, as well as an

understanding of the challenges faced by LGBTQ+ elders in accessing these services.

• Proficiency in online learning platforms and virtual engagement tools.
• Proficiency in languages other than English, particularly Spanish, to better serve diverse communities.

EEO:

Equal Employment Opportunity

SAGE is an Equal Opportunity Employer that does not discriminate on the basis

of actual or perceived race, ethnicity, creed, color, religion, sex or gender,

sexual orientation, gender identity, gender expression, alienage or national

origin, ancestry, age, citizenship status, marital or family status, family

medical history or genetic information, veteran status, HIV serostatus,

military or military discharge status, height, weight, disability or handicap,

domestic violence victim status, employment status, socioeconomic status,

criminal history or arrest record, sexual or other reproductive health

decisions, natural hair or hairstyle, or any other status or characteristic

protected by applicable federal, state, or local laws. SAGE is dedicated to

this policy, with respect to all matters concerning employment.