Impact Program Coordinator

The Impact Program Coordinator, reporting to the Sr. Impact Program Manager is an essential role inside Start Small Think Big. You will be responsible for helping to understand the impact of our work, provide critical data to support decision making across all areas of the organization, support our strategic initiatives, and support our funding efforts. The Impact Program Coordinator will help to collect data, track progress against KPIs, manage our CRM database, and build and provide key reports across our programs and other functional teams. The data and analysis provided by the Impact Program helps to fuel strategic planning and innovation across all layers of the organization.

Working Conditions

Start Small works in a remote-first, hybrid environment. Our staff work from home with occasional, self determined (up to 2-4 times per month) co-working days in NY City. We encourage in-person connections, but do not require it. As we evolve our model, there may be a need to attend some in-person events, meetings in the Tri State area. We also encourage attendance at our staff retreats (up to 2 per year.)  This is primarily a sedentary job that may involve some movement to carry out your job duties, including traveling to meet with staff, conducting meetings, whiteboard sessions, etc. This role is a full-time, exempt position. 

Key Responsibilities

• Communicate directly with clients as part of ongoing data collection
• Monitor the annual follow-up process by tracking survey completion, editing surveys, and analyzing the results.
• Help to maintain and validate Start Small Think Big’s client database, including the collection, entry, storage, processing/cleaning, and summarizing of all constituent data. 
• Create reports and dashboards to support the work of Start Small Think Big’s Programs and other functional teams.
• Provide support and troubleshooting to internal teams related to reports and dashboard.
• Participate in improving in our data collection and management practices.

Skills, Knowledge and Expertise

There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. We'll honor your lived and professional experience as key aspects of your candidacy for the role and prioritize applicants with experience dismantling the structural inequities that disproportionately impact entrepreneurs with historically marginalized identities. We are most likely to be interested in your  candidacy if you can demonstrate the majority of the qualifications and experiences listed below:

• College degree and/or 2+ years of relevant experience in Monitoring & Evaluation, Data Analysis, Research, Statistics, or related fields 
• Spanish language fluency is strongly preferred 
• Excellent computer skills and experience with Salesforce (or similar CRM platforms), BI Software (Tableau, etc.), and Analytical Tools (R, Stata, etc) strongly preferred
• Ability to share complex data and learnings across diverse audiences 
• Strong relationship-building and communication skills, including the ability to work effectively across cultural differences as well as a demonstrated commitment to ongoing learning and self-reflection on one’s personal identity
• Strong organizational and time management skills. Ability to meet deadlines and juggle multiple tasks.
• Flexibility, adaptability, and creativity.

Start Small Think Big provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Generous PTO package (25 days) and all federal holidays
• 4-day work week (Mon - Thur)
• Hybrid work arrangement with core & flexible hours
• Safe & sick time separate from PTO
• Paid parental leave (up to 12 weeks)
• 3 paid volunteering days
• Tuition reimbursement (after 12 months of employment)
• Supplementary training and skills training stipends
• Home office set-up stipend
• Competitive health insurance package with contributions for employee + dependent children
• 401k with employer contributions up to $1,200 per year
• Life, AD&D insurance
• Access to various other benefits including health and dependent Care FSAs, pre-tax commuter plan, dental and vision insurance