Transgender Gender Nonconforming Intersex Programs Specialist (TGNCI)

POSITION TITLE: Transgender Gender Nonconforming Intersex Programs Specialist (TGNCI)

LOCATION/NEIGHBORHOOD: 75 Laguna Street, San Francisco, CA 94102

San Francisco neighborhood – Hayes Valley, Upper mid-market

REMOTE/ON-SITE/COMBO: Combo: Remote 1x week/On-site 4x week

DEPARTMENT: Community Engagement Department

REPORTS TO: Manager of TGI Programs

FLSA STATUS: Full-time, Non-exempt

FTE STATUS: 00

COMPENSATION: $28.00-$31.00 per hour

PUBLIC TRANSIT PROXIMITY: ½ block from F Line, 1 block from Bus lines 6 & 7

SCHEDULE: 40hrs/week

Generally, Monday, Tuesday, Thursday and Friday 9 a.m. to 5 p.m. Wednesday 12 p.m.

to 8:30 p.m. Last Sunday of each month 10:30 a.m. to 4 p.m. Occasional work on

additional weekends and evenings.

POSITION SUMMARY: Openhouse seeks a positive, compassionate, caring, and organized TGNCI Programs Specialist who is a passionate advocate for Trans and Gender Nonconforming older adults seeking high quality aging services in San Francisco Bay Area. Our ideal candidate will represent Openhouse and support our program partners to improve access and quality of care for Trans and Gender Nonconforming older adults and adults with disabilities through outreach, supportive community engagement, and community-building activities that center the needs of trans elders. The TGNCI Programs Specialist is responsible for providing programmatic oversight and ongoing support, outreach and recruitment, and accessibility to social services for TGNCI older adults age 55+ and adults with disabilities. Due to the nature of the position, weekend and evening scheduling and some additional duties may be required.

ABOUT OPENHOUSE: Openhouse was founded in 1998 to empower Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ+) older adults to overcome the unique challenges they face as they age by providing LGBTQ+ welcoming housing, resources, high-impact direct services, and innovative community programs. As a result, Openhouse reduces isolation and empowers LGBTQ+ older adults to improve their overall health, well-being, and economic security. We are a dynamic and entrepreneurial on the leading edge of the growing field of aging services for LGBTQ+ elders at the local, state, and national levels. Openhouse believes in manifesting opportunities with, and not just for, LGBTQ+ older adults to build and reconnect with community by providing housing, direct services, and community programs.

Openhouse is committed to building a diverse, inclusive, and equitable workplace. We encourage applications from people of all backgrounds, including but not limited to candidates who identify as women, people of color, members of the LGBTQIA2S++ community, and individuals across the gender spectrum. We recognize that systemic inequities may discourage some candidates from applying unless they meet every qualification listed. If you believe your skills and experiences align with the role and you are passionate about our mission, we encourage you to apply. We value the unique perspectives and talents that each individual brings to our organization. Openhouse is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by law.

DUTIES AND RESPONSIBILITIES:

The Community Engagement programs team organizes hundreds of hours of intellectually stimulating activities each month that bring LGBTQIA2S++ older adults together to meet, socialize, and learn together. Working as part of Openhouse’s Community Engagement team, the TGNCI Programs Specialist designs and facilitates affirming spaces including social groups, wellness activities, and cultural events that foster belonging and reduce isolation among TGI elders in San Francisco. The TGNCI Programs Specialist plays a vital role in advancing Openhouse’s mission to help LGBTQIA2S++ older adults connect, thrive, and age with dignity and joy.

KEY DUTIES & RESPONSIBILITIES:

Provide Program Support that Includes:

• Working collaboratively with the Manager of TGI programming to support person-centered, TGI culturally responsive programming to ensure a safer, inclusive and welcoming environment for TGI older adults and adults with disabilities in San Francisco Bay area.
• Working collaboratively with key external partners to maintain strong partnerships and deliver high quality programming and services.
• Co-facilitating weekly support groups of more than forty TGI older adults and adults with disabilities in a manner that promotes mutual respect and emotional safety.
• Fostering and demonstrating inclusivity, in both dialogue and action that aligns with Openhouse’s mission.
• Supporting logistics, as needed, for the weekly Trans Resilience Support Group, biweekly 50+ & Fabulous Trans Support Group, TGI Emotional Support Group, Monthly Sunday Celebration Lunch and Karaoke, regular TGI outings, and other TGI-specific programming at Openhouse and offsite.
• Collaborating with the TGI Program Manager to develop the annual program calendar, both for internal and partnership programs.
• Supporting community members enrolled in SFCHC, TGIJP, and Shanti-PAWS programs through warm handoffs to trans-affirming health and social services, both internal and external to Openhouse.
• Supporting and participating in the TGI Advisory Board meetings and program celebration events. 
• Other duties as assigned.

Outreach/Liaise and Engage TGNCI Older Adults in Services by:

• Making wellness calls to the TGI community roster and taking effective action to provide needed emotional, social, and practical support.
• Engaging TGI seniors in Openhouse mission through education, information about programs and services and community-building opportunities.
• Conducting outreach that will include phone calls, emails, in-person dialogue, festival tabling and announcements in newsletters to reach potential TGI participants and service providers about Openhouse TGI program.
• Ensuring proper level of support to TGI seniors and adults with disabilities, including addressing barriers to future engagement and service connection, with short-term practical support, and referrals to longer term support services when available.
• Engaging in supporting community engagement activities and Openhouse services as needed.
• Advocating for community members and connecting them to TGI Community Case manager and/or Openhouse Resource and referral navigator for service providers such as rent relief, food bank, support services/case management, etc.
• Referring interested community members to collaborative partner TGI older adult programs.
• Providing and eliciting community member feedback about Openhouse programs and partnership programs and help continue to make improvements in program delivery and services over time.
• Other duties as assigned.

Engage in Community Organization Outreach and Relationship Development by:

• Promoting Openhouse TGI programs and services broadly across San Francisco service organizations, fairs, exhibitions, and community groups.
• Working with Openhouse staff to provide education and information about partnership programs and assist them in referring potential community members for enrollment.

Fulfilling Administrative Tasks that include:

• Completing OH registration for participants enrolled in program.
• Assisting the Manager of TGI Programs in conducting program evaluations and Consumer Satisfaction surveys twice per year with older adults and volunteers to maintain high quality programming tailored to program outcomes.
• Entering data collected using internal databases (Neon One) and external reporting systems (GetCare).

REQUIRED QUALIFICATIONS

• Experience working with older LGBTQIA++ adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimer’s disease, behavioral health, caregiver wellness, traumatic brain injury, etc.
• Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of the communities supported by Openhouse’s mission.
• Experience facilitating groups (preferably older adults and/or TGI population) in settings such as community centers demonstrating ability to manage group energy, respond to changing needs and support participants with empathy
• Ability to work with minimal supervision.
• Minimum of 2 years of experience with administrative responsibilities.
• Excellent interpersonal and time management skills.
• Proficient with Microsoft Office Suite of products (Word, Excel, Outlook) and the ability to quickly learn software programs, online databases and tools.
• Good critical thinking skills and the ability to prioritize multiple tasks.
• Fluency in English.

DESIRED QUALIFICATIONS:

In addition to the required qualifications, the ideal candidate for the position will be able to demonstrate:

• Familiarity with de-escalation techniques and conflict–resolution strategies to resolve issues while maintaining the dignity of all involved.
• Community development/organizing skills are highly valued.
• Experience working with Transgender, Gender non-conforming and Intersex older adults and adults with disabilities is highly valued.
• Knowledge of San Francisco’s aging and disability resources preferred.
• Knowledge of and familiarity with client assessment, documentation and databases, and information and referral appreciated.
• Proficiency in a second language is a plus.

PHYSICAL REQUIREMENTS:

• Full COVID vaccination required (or approved accommodation).
• Physical skills and ability to participate in event and program planning and execution, and ability to be independently mobile in the community.

WORKING CONDITIONS & REQUIREMENTS

• Must be available to attend and work occasional events outside of standard work hours, including:
• Occasional evening meetings and events
• Community events throughout the year
• Must be able to travel locally to meetings or offsite events.
• Must be able to operate a computer and other common office machinery such as a copier/printer up to eight hours/day daily.
• Must be able to work in a shared office space, with moderate levels of noise.

COMPENSATION: Starting range is $28.00/hour to $31.00/hour, commensurate with experience. This is a full-time (1.0 FTE) non-exempt position. Openhouse offers a dynamic, vibrant, collaborative and supportive work environment. All eligible employees may participate in insurance benefits upon first of the month following 30 days after date of hire – full-time employees are eligible for health insurance, while full- and part-time employees are eligible for dental, vision, and LTD insurance. Openhouse also offers a wide range of additional benefits to employees including, but not limited to: EAP, paid vacation time off, 14 paid holidays, 401(k) with employer match (available after first year of consecutive employment), commuter benefit, legal name and gender change. Some benefits are pro-rated based on employee Full Time Equivalent (FTE).

TO APPLY: E-mail cover letter and resume detailing your qualifications and interest in the position to HR@openhousesf.org. No phone calls please.

Pursuant to the San Francisco Fair Chance Ordinance and the California Fair Chance Act, Company will consider for employment qualified applicants with arrest and conviction records. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to the applicant. After making a conditional offer and running a background check, if Company is concerned about a conviction(s) that is directly related to the job, the applicant will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. More information about the Fair Chance Act can be found by visiting https://calcivilrights.ca.gov/fair-chance-act.

Openhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All eligible employees may participate in insurance benefits upon first of the month following 30 days after date of hire – full-time employees are eligible for health insurance, while full- and part-time employees are eligible for dental, vision, and LTD insurance. Openhouse also offers a wide range of additional benefits to employees including, but not limited to: EAP, paid vacation time off, 14 paid holidays, 401(k) with employer match (available after first year of consecutive employment), commuter benefit, legal name and gender change. Some benefits are pro-rated based on employee Full Time Equivalent (FTE).