Care Coordinator III

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Job Category: Education & Community Services, Regular, 40 hours per week, 12 months per year

Employee Type: FT Non-Exempt

Agency Overview

At Neighborhood House (NH), our vision is a healthy, diverse, and welcoming community, free of poverty and racism, where all people thrive. We serve over 16,000 individuals in Seattle/South King County in the areas of early learning, youth development, citizenship, employment, health, housing, resource navigation, and aging adults. In addition to direct services, we use our experience and deep connection to our communities to advocate for equitable access to services, and policy changes that advance equity for all.

Neighborhood House is on a mission to becoming a multi-cultural, anti-racist agency. We are achieving this by sharing power, listening to and learning from each other and our communities, and working to repair past inequities. We are building a culture where equity is the foundation, inclusiveness is the default, and access for marginalized communities is the norm.

Our Agency Values include Community, Equity, Integrity, Relationships, and Sustainability. More information about our Agency Values can be found here.

Click here for more details about our benefits program.

The Aging & Disability Services Care Coordinator III’s primary responsibility is to support older adults, individuals with disabilities, and their caregivers to achieve their goals for community and independent living. Care Coordinators will conduct initial assessments with potential clients to confirm program eligibility and identify the client’s goals. Care Coordinators will then work closely with clients and families to navigate the complex social and health services delivery systems, and collaborate with the client’s medical, mental health, social services and other providers to assist the client to maintain the highest level of stability and independence in the community. Clients can qualify for comprehensive case management services through a number of different programs, and therefore Care Coordinators will be trained to work within the policies of these different eligibility groups.

This position will serve clients who are eligible for the Health Home program, and other care coordination funding through the King County Area Agency on Aging. ADS Care Coordinator III’s utilize clinical skills and evidence-based approaches to support highly vulnerable clients with very complex health and social service needs. Care Coordinator III’s must have in-depth knowledge and experience leading therapeutic interventions for clients with co-occurring health and mental health challenges. Care Coordinator III’s will frequently collaborate with other ADS and NH staff, taking direct referrals, providing division-wide training opportunities, and serving as a program expert.

Responsibilities

• Maintain and support a caseload of at least 55 active clients with complex health and social service needs each month.
• Conduct initial and ongoing client-centered assessments in accordance with program requirements and utilizing the appropriate program tools based on the client’s eligibility and resources.
• Utilize evidence-based, clinical approaches and therapeutic techniques to promote program participation and develop strong therapeutic relationships with clients in an effort to empower the client to reach his/her/their goals.
• Visit clients at their home or at the location of his/her/their choosing.
• Generate, update, and document client-centered care plans based on the client’s goals and in accordance the program policies for that client’s eligibility.
• Research, identify, and coordinate resources and intervention services focused on promoting the client’s goals.
• Provide information and education to the client and their caregiver(s) about the healthcare and social services systems and chronic disease management to help the client become more confident in managing his/her/their community living; empower the client to be an active participant in the care planning process.
• Follow up on referrals and services, providing advocacy for client needs; ensure that the client is connected to appropriate, effective services in a timely manner.
• Maintain strong partnerships with health and community service providers, government entities, and housing authorities.
• Collaborate with division leadership to plan, organize, and lead trainings for ADS staff on relevant psychoeducational and therapeutic techniques that could benefit clients served across the division.
• Provide clinical expertise in clinical case reviews, training, group supervision, and case consultations.
• Maintain timely, accurate, and complete records of all clients and client services in accordance with program requirements.
• Actively engage in ongoing continuous quality improvement to enhance program operations.
• Observe patterns in client needs and interests. Communicate these needs or service gaps to the team and participate in shared problem solving.
• Complete all required trainings and seek out opportunities to further develop clinical skills in an effort to improve service delivery to clients.
• Assist in organizing and facilitating team and community events to address community needs.
• Represent the agency by participating in activities, networks and professional organizations related to program areas.
• Work with a cooperative, solution-focused spirit within the program, across NH departments, and with partner organizations.
• Perform other duties as assigned.

Qualifications

Minimum Qualifications

• Bachelor's Degree in social work, psychology, social services, human services, behavioral sciences or related field and two years of paid social services experience; or Bachelor Degree in unrelated field and four years of paid social services experience, AND approval from funder for a waiver to the standard minimum qualifications.
• Direct experience serving older adults and/or individuals with disabilities and their families; knowledge of related issues and social/health related resources specific to these client groups.
• Training and experience in Motivational Interviewing, Problem Solving Therapy, Cognitive Behavioral Therapy or other similar therapeutic approaches.
• Experience recruiting and maintaining a caseload of voluntary clients for a health and wellness program despite multiple barriers to engagement.
• Ability to work with limited supervision and considerable self-direction.
• Demonstrated ability to perform job duties within the context of complex regulations and definitions and to complete extensive technical documentation.
• Proven organizational skills, attention to detail and the ability to manage multiple tasks, including the ability to work on multiple projects.
• Good listening and oral/written communications skills and a non-judgmental, positive, problem-solving attitude with individuals from a wide range of cultural backgrounds.
• Computer literacy, including MS Office.
• Willingness to comply with established agency policies and performance standards, which may include productivity/personal responsibility, client/customer services, teamwork, and maintaining a professional demeanor.
• Must have reliable, independent transportation for frequent travel to client homes and between sites.

Required Credentials

• Must pass Neighborhood House background check requirements.
• Position requires Washington State bi-annual criminal background re-check.

Post-Hire on-the-job Training Requirements

• Current First Aid Certificate within 30 days of hire.
• Current CPR Certificate within 30 days of hire.
• Sexual Harassment Training within 30 days of hire.
• Child Abuse and Neglect training (within 2 weeks of hire).
• Family Development Certification (must be obtained within 12 months of hire).
• TCARE Certification (within 12 months of hire).
• Person Centered Options Training (must be obtained within 6 months of hire).

Employment Practice

Neighborhood House is committed to diversity and to equal opportunity employment. As an equal opportunity employer, we support and follow federal, state and local laws prohibiting employment discrimination. Neighborhood House does not exclude, deny benefits to, or otherwise discriminate on the basis of race, age, sex, color, creed, religion, caste, disability, national origin, marital status, mental or physical ability including HIV status, height, weight, veteran status, military obligations, sexual orientation and expression of gender identity, or any other classification protected by law. Management and HR staff are committed to ensuring that all personnel decisions that affect employees, clients, volunteers, and board members are made in accordance with the equal employment opportunity principles of nondiscrimination.

For more information

Inquiries may be directed to People and Culture at (206) 461-8430 or by e-mail to jobs@nhwa.org.

Click here for more details about our benefits program.