Case Manager

Case Manager

The Case Manager interviews clients and families and coordinates and plans programs and activities to meet their needs. They also conduct annual assessments to support clients in their path to self-sufficiency.

The Case Manager reports directly to the Director of Case Management. 

Related Responsibilities:

Client Services:

• Complies with SCN policies and procedures.
• Develops long term goals with clients.
• Develops and maintains ongoing caseload in parity with fellow case managers within the level of SCN client services policies and procedures.
• Maintains appropriate professional boundaries in keeping with client services policies and procedures.
• Provide crisis intervention and assists families in understanding the implications and complexities of their life circumstances. 
• Conduct and maintain intake assessments for SCN clients at the start of each FY.
• Familiarize themselves with standard concepts, practices, and procedures within the field. 
• Develop case plans with clients with a trajectory toward self-sufficiency.
• Maintain appropriate professional boundaries in keeping with client services policies and procedures.
• Deliver client services in a culturally-competent and trauma-informed manner.
• Assess whether clients will need mental health support.
• Update case notes and data within the appropriate parameter.
• Conduct initial CM assessment on new clients in conjunction with the intake coordinator.
• Attend and participate in meetings with fellow staff and partner organizations at the discretion of the Director of Case Management.
• Ensure intake and all documentation follows the format set by the Director of Case Management.
• Plan and execute an activity or program for clients where applicable.
• Inputs necessary data on a weekly basis at a minimum.
• Ensures intake and all documentation follows the format set by the Director of Case Management.
• Makes appropriate referrals and linkages to ensure clients have needs met.
• Attends and participates in interdisciplinary team meetings with partner organizations.
• Attends meetings and trainings at the discretion of the Director of Case Management.
• Provides or helps in securing transportation to designated clients to doctor’s appointments & other needs, as needed and with the support of the Director of Case Management.
• Supports client by attending appointments where needed - medical appointments, local IDHS FCRC, DMV, etc.
• Plans and executes an activity or program for clients where applicable.
• Must attend all required trainings and meetings hosted by funders.
• Plans and executes workshops for clients based on needs on a monthly basis.
• Submit data and anecdotes on a quarterly basis (more often if during a peak fundraising season) to help support development narrative and strategy.

Qualifications: 

• Bachelor’s Degree.
• Arabic or Spanish, strongly preferred.
• Strong interpersonal with the demonstrated ability to engage with the client base.
• Commitment to social justice and basic understanding of issues affecting refugees. 
• Knowledge of Salesforce, Google Products, Microsoft Office preferred.
• Inputs necessary data on a weekly basis at a minimum.
• Meets bi-weekly with the Director of Case Management to discuss team issues and ensure data integrity.

This position is not exempt from overtime.