Intake & Engagement Specialist

Title:            

Intake and Engagement Specialist

Program:      

Next Step

Salary:          

$41,000 to $45,000

Program Description:

Currently PRI is operating in a hybrid model with staff working three days in the office and two days from home. This is subject to change based on program needs and performance outcome.

Next Step is Project Renewal’s award-winning job placement program which places homeless, formerly homeless, and low-income individuals in competitive employment. Since 2000, Project Renewal has helped nearly 5,000 New Yorkers find and retain employment, achieve economic security, lead more fulfilling lives, and positively contribute to their communities. 

Overall Responsibilities:

The Intake and Engagement Specialist will conduct outreach, facilitate info sessions, screen, and enroll individuals into the Workforce Development training programs.  The Intake and Engagement Specialist will provide guidance to clients accepted into the Employment Training Program from intake to training and help them transition to job search and employment and provide retention services to clients. The Case Manager will also be responsible for the coordination with referral sources, the NYC Human Resource Administration, and other providers to document client eligibility and progress in city and internal systems. 

Essential Duties and Responsibilities:

Reporting to the Coordinator of Workforce Development, duties include, but are not limited to:

Recruitment and Intake

• Assist in recruiting candidates for Workforce Development training programs.
• Attend community outreach events as needed or scheduled to recruit clients for the training programs.
• Conduct info sessions, schedule interviews and intakes for applicants and complete enrollment paperwork. 
• Document, maintain and upload all required documents for all candidates interviewed for the program in a timely manner.
• Meet with clients individually to assess current skills and barriers to develop a career plan. 

Case Management 

• Manage a caseload of enrolled clients and assist participants in addressing challenges that may impede them from attending and/or completing the training program.
• Implement service plans for participants accepted to program based on their needs.
• Coordinate and collaborate with the Job Development to assist clients in preparing and securing employment.
• Coordinate with the Training Team to ensure clients submit the required documentation to enroll in the training programs.
• Coordinate with various government agencies to determine and track clients eligibility in specific contracts, such as Human Resources Administration (HRA). 
• Document participants progress in Salesforce and other systems required by funding sources.
• Maintain weekly and bi-weekly contact with clients while enrolled in training.
• Prepare clients for employment through individualized activities including resume and cover letter development, assistance with job applications, and resource referrals. 
• Collaborate with the Training Team to facilitate workshops, as needed, to support clients in successful participation and completion of the training program.

Job Retention Services

• Manage a caseload of unemployed and employed clients from the Employment Training Program and provide ongoing job retention services biweekly that meet program goals.
• Obtain job placement and retention (30, 90, 180, 365 days) milestone documentation including pay stubs and employment verification forms.
• Communicate with employed participants on job functions and help navigate any barriers to sustained employment.  
• Coordinate with other team members to advise on participants status and assist participants with career advancement goals.
• Maintain employment data such as wage increases, promotions, resignations, and terminations in various systems. 
• Other duties as assigned

Core Competencies

• Strong attention to detail and problem-solving. 
• Understand the needs of the participants who have histories of homelessness, justice involvement, substance use, and mental illness.
• Ability to multitask in a fast-paced environment.
• Ability to work under deadlines and changing priorities.  
• Ability to produce clear, accurate and well-organized case notes.
• Maintain confidentiality of client records.
• Ability to work in a team environment as well as independently.
• Show respect and empathy to the clients, colleagues and leadership team.   

Qualifications:

• B.A. degree preferred
• At least 2 to 3 years case management, counseling, or workforce development experience
• Excellent facilitation, presentation and communication skills with the ability to inspire and engage adult learners
• Prior experience working with vulnerable populations, including individuals who have histories of homelessness, justice involvement, substance use, and serious mental illness.
• Strong problem solving and analytical skills Knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Knowledge of virtual platforms (Microsoft Teams, Zoom, Slack, Google Classroom, etc.…) 
• Preferred: Good working knowledge of Salesforce or another database

 All newly hired Project Renewal staff must provide verification of being fully vaccinated against Covid

We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); FSAs (health care, dependent care & commuter expenses); Short-and-Long-Term Disability; Generous Paid Vacation, Personal Days, Sick and Holidays