Impact Director

City Year is dedicated to helping students and schools succeed. City Year AmeriCorps members serve full City Year partners with schools to create learning environments where all students can build on their strengths, persevere through challenges and thrive. Diverse teams of City Year AmeriCorps members serve in schools full time as student success coaches. They help students cultivate social, emotional and academic skills, whether that’s mastering fractions or learning to work in teams—skills that are important in school and in life. Through their work in schools and communities, City Year AmeriCorps members make a difference in the lives of students they serve while also acquiring valuable skills that prepare them to become the next generation of civically engaged leaders.

City Year is among the nation’s fastest-growing nonprofit social enterprises. The organization’s 900 staff and 3,000 AmeriCorps members work and serve in 29 communities across the country. A proud member of the AmeriCorps national service network, City Year is supported by the Corporation for National and Community Service, local school districts and private philanthropy from corporations, foundations and individuals. City Year has earned Charity Navigator’s highest rating since 2003, certifying our commitment to accountability, transparency and responsible fiscal management. Less than 1% of rated organizations have received this distinction for 16 consecutive years, placing City Year among the most trustworthy nonprofits in America.

City Year Milwaukee (CYMKE) was founded in 2010 and will deploy AmeriCorps members serving in 8 Milwaukee Public Schools for the 2024-25 school year.

Position Overview 

Reporting to the Managing Director, Impact, the Impact Director plays a critical role in implementing and tracking outcomes of City Year Milwaukee’s school-based service model. The Impact Director supervises up to 5 Impact Managers overseeing up to 50 AmeriCorps members serving across multiple school sites.    

The Impact Director is responsible for the overall management of the day-to-day programmatic operations of their team. Additionally, the Impact Director is responsible for leading the Impact Team on processes and systems for data collection, tracking, and reporting, as well as overseeing the execution of a highly rated AmeriCorps member experience. The Impact Director will collaborate closely with the Managing Director of Impact to ensure that City Year Milwaukee meets the needs of the students in the schools in which we serve, the goals as established with our district partners, and the AmeriCorps members who commit to serve for 1-3 years.  

Responsibilities 

Whole School Whole Child Implementation 

• Responsible for implementation of City Year’s Whole School, Whole Child model across assigned schools by aligning City Year’s national program model with the needs of Milwaukee Public Schools 
• Leads team in identifying clear lead measures that tell the story of impact and lead on intervention enrollment, consistency, and quality 
• Conduct regular school visits to support Impact Managers through observations and coaching and provide coaching on continuous improvement of the AmeriCorps member experience 
• Support targeted national initiatives as assigned 
• Support implementation of the Site Advancement Plan  

Management & People Development 

• Directly supervise up to 5 Impact Managers  
• Develop high performing staff and AmeriCorps members and use performance management process to coach team members to meet individual development and performance goals 
• Work with Impact Leadership Team and Chief of Staff to identify training needs of staff and AmeriCorps members to ensure alignment with service delivery priorities and outcomes 
• Maintain a strong sense of City Year culture and values; foster strong connections between City Year culture and the impact of our work in schools 
• Play a leading role in advancing City Year Milwaukee’s commitment to Diversity, Belonging, Inclusivity, and Equity  

School Partnerships 

• Meet with school administrators monthly to assess partnership strengths and opportunities 
• Coach Impact Managers on building and leveraging school relationships, focusing on stakeholders such as principals, teachers, and students 
• Manage schoolhouse challenges that are escalated, as necessary 
• Lead in the planning and execution of quarterly Principal Summits 

AmeriCorps Member Experience (ACME) 

• Own the planning and execution of AmeriCorps Member recognition and appreciation activities, support with planning of other site wide initiatives and activities focused on corps members including event logistics   
• Collaborate with Service and Learning Director to advocate career development (LACY) opportunities to meet corps members needs and build relationships with career partners based on corps members career interests 
• Support Community Partnerships Manager with strategic implementation of high school student recruitment 
• Serve as the primary point person for team’s quarterly corps member survey (Culture Amp) completion, review, feedback loop and action steps at a site level 
• Work with Directors and Managing Director of Impact to conduct ongoing feedback sessions with AmeriCorps Members to gauge their service experience  
• Collaborate with designated site point to support AmeriCorps Members in understanding and accessing their existing benefits (example: health benefits, Employee Assistance Program, counseling support services, etc.) 

This role is for you if you have: 

• At least 3 years of management experience with strong track record of results: 
• Setting high expectations and holding self and team accountable for performance goals 
• Developing diverse talent through coaching, performance reviews, and leadership opportunities 
• Using progress and outcome data to inform team management  
• Experience working in youth development and/or educational setting. 
• Classroom educator experience highly preferred 
• A background high school level education and curriculum highly preferred 
• Ability to establish sustainable partnerships with schools, district administration, and relevant stakeholders 
• Ability to effectively make and communicate decisions 
• A Strong passion for and commitment to City Year’s mission of delivering high impact service to children and schools; developing young adults participating in national service as powerful civic leaders and life-long active citizens; promoting and advancing the concept of voluntary national service; belief in youth as agents of social change 
• City Year/AmeriCorps experience is a plus 

Competencies for Success: 

To succeed in this role, an applicant must have the following competencies: 

• Talent Development: shares leadership opportunities; supports talent development and staffing organization-wide; proven success managing and coaching diverse teams towards a common goal. 
• External Relationship Development: takes initiative in establishing new partnerships and external opportunities; ability to secure commitments to organization. 
• Decision Making/Judgment understands and manages organizational decision-making, including integration across network/departments; effectively communicates, manages, owns & champions decisions being implemented. 
• Communication: understands audience to deliver convincing and well-organized presentations; facilitates effectively to move initiatives forward; uses brand to convey mission and goals; coaches others. 

Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

• Employment at City Year is at-will. 
• City Year does not sponsor work authorization visas.

COVID-19 Notice 

Our number one priority is the health and safety of our employees and AmeriCorps members and their families; our students and school partners; and the community at large from COVID-19. Proof of COVID-19 vaccination is required for employment and service – all staff members, including remote staff, and AmeriCorps members are required to be fully vaccinated* no later than their start date. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able to provide such accommodations without undue hardship to the organization pursuant to applicable law. Notwithstanding any language herein, City Year will comply with any state, local, or federal orders, statutes, or regulations that may conflict with the COVID-19 vaccination policy. 

*Individuals are considered fully vaccinated 14 days after the completion of their primary vaccination series.

• Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.
• Active City Year Staff members must login to Workday to apply internally.