LSO Weekend Manager

JOIN THE NEW SCHOOL

At The New School, we redefine the boundaries of education, creativity, and innovation. Founded in 1919 and located in the heart of New York City, we are home to over 9,000 students from over 100 countries, offering more than 135 degree and diploma programs across our renowned colleges, including Parsons School of Design, The New School for Social Research, Eugene Lang college of Liberal Arts, Parsons Paris, and the College of Performing Arts. Our progressive, interdisciplinary approach has earned us recognition as one of the most forward-thinking institutions in the world.

We are seeking a Weekend Manager with strong operational experience and a demonstrated commitment to delivering exceptional customer service. Reporting to the Senior Manager of Learning Space Operations, the Weekend Manager collaborates with a team that includes Assistant Managers, Technology Center Supervisors, and Student Workers to ensure consistent operational support across our Learning Spaces during assigned shifts.

This role covers two weekend shifts and three weekday shifts and plays a critical role in maintaining the functionality, accessibility, and service quality of our learning environments.

CORE CAPABILITIES AND PRIMARY DUTIES AND RESPONSIBILITIES

Customer Service & Support

• Serve as the single point of contact for customer service and support related to Learning Space Operations and print services during the weekend.
• Provide in-class support by going on-site to classrooms, as directed by IT Central, to assist instructors with technology issues, escalating when necessary.
• Follow up on outstanding classroom issues, collaborating with other IT teams and campus departments.
• Serve as an escalation point for incidents or requests not resolved by front-line staff and monitor the Learning Space Operations email inbox.

Operational Oversight

• Act as Manager-on-Duty during assigned shifts, representing IT Management and providing direct oversight of all Learning Spaces facilities and part-time staff operations.
• Track office supplies, print consumables, and manage the receipt of purchase orders.
• Perform administrative tasks related to Learning Space Operations as needed and according to assigned areas.

Process Improvement & Reporting

• Collaborate with management to assess operations and recommend improvements to work processes.
• Collect and present data to support service improvement recommendations.
• Use service level agreements (SLAs) to report progress and achievements to upper management, providing regular statistics and improvement plans.

Staff Development

• Train and mentor staff to deliver a successful and consistent customer experience.

Other

• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor's degree (BA or BS) or equivalent professional level work experience in educational technology or related field.
• Available to work weekends and some weekdays and occasionally evenings.
• Experience managing a high demand, technology services facilities and sharing responsibilities with a talented team with strong technical skills.
• Experience with printing and resolving printing issues.
• Reliable and effective time management skills.
• Advanced level of technical, communication, written and spoken, and administrative skills.

WORK MODE

On campus - This position is primarily in-person and is based on campus to support effective in-person collaboration and engagement. Hybrid work arrangements may be considered on a case-by-case basis, depending on the nature of the role and operational needs. Any such arrangement must be discussed and approved in advance by the appropriate division lead or their designee.

SALARY RANGE

$64,350

WHY JOIN US?

This is an extraordinary opportunity to work closely with a visionary leader and contribute meaningfully to a forward-thinking institution that’s reshaping the future of higher education. You’ll be at the nexus of strategy, operations, and innovation in a role that grows with your impact.

BENEFITS AT THE NEW SCHOOL

The New School is committed to supporting the well-being and success of our faculty and staff. We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their eligible dependents. Highlights include:

Health & Wellness

• Comprehensive medical, dental, and vision coverage
• Employee Assistance Program (EAP)

Financial Wellness

• Retirement plan administered by TIAA
• Qualified Transportation Expense Plan

Work-Life Balance

• Paid vacation and sick leave, with accruals starting on your first day
• Paid holidays and floating holidays
• Work mode & Telework Policy (if applicable)

Professional Growth

• Career advancement and professional development opportunities
• Access to university programs, lectures, and events featuring world-renowned speakers and organizations
• Tuition waiver benefit for eligible employees and dependents

Additional Perks

• Employee discounts with local vendors and service providers

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce.

We look forward to receiving your application!

Medical, dental, vision, vacation, sick, floating holidays, commuter benefits, retirement benefits.