Audience Services Coordinator

About BRIC: 

BRIC is a leading arts and media institution anchored in Downtown Brooklyn whose work spans contemporary visual and performing arts, media, and civic action. For over forty years, BRIC has shaped Brooklyn’s cultural and media landscape by presenting and incubating artists, creators, students and media makers. As a creative catalyst for the community, BRIC ignites learning in people of all ages and centralizes diverse voices that take risks and drive culture forward. BRIC builds Brooklyn’s creative future.

About the Audience Services Coordinator Role: 

BRIC seeks an Audience Services Supervisor to ensure the implementation of BRIC’s guest services protocols and policies as well as manage Front of House Operations for BRIC Events. This is a non-exempt role that works primarily a Wednesday through Sunday, 10am - 6pm schedule but is subject to change based on event needs.

What You’ll Do in the Role:

The Audience Services Coordinator will be responsible for the following in addition to any other project as assigned by their manager, the Operations Manager: 

Event Supervision

• Work with the Operations Team and BRIC event Producers to ensure that all  audience services policies and front of house protocols are implemented both for events and for day to day operations. 
• Work with Operations Manager to ensure all events run smoothly from an audience perspective including implementing plans to enhance audience flow, visitor experience, concessions and other space use needs.
• Work with production to set up and breakdown all events at BRIC House. 
• Serve as lead for events and point of contact for front of house staff including Ushers, Cafe Associates, Custodial Team and Security, to ensure all members of the Operations team are working in concert, following schedules and protocols. 
• Ensure cafe and box office staff follow BRIC protocols as it relates to monies. Act as the primary point of contact for cash drawers at events. 
• Ensure all end of event reporting is completed in a timely manner including final reconciliation reports and end of night reports. 
• Oversee and implement resources to address ADA and accessibility needs for BRIC Events.
• Act as first point of contact for patron questions. 

Box Office Management

• Oversee the box office and associated staff for ticketed programming at BRIC House and the Lena Horne Bandshell during BRIC Celebrate Brooklyn! 
• Manage comp and guest lists for all events and ensure that correct information is available for check in.
• Work in Universe and Ticketmaster to set up and maintain all show builds for ticketed events at BRIC. 
• Provide Producers and the Finance Department with regular reports related to advanced sales and RSVP numbers. 
• Work with the Finance Department to settle out all ticketing income for events. 

Administrative Responsibilities

• Act as the main point of contact for the Operations team at the building on weekends, both for guests and staff. 
• Work with the Operations Coordinator to provide weekly coverage of the Welcome Desk. 
• Manage all documentation and reporting for the department as related to attendance, guest experience and events.

You’ll Bring these Skills and Strengths to the Role:

• Mission & Values Alignment: A passion for BRIC’s support of the arts in Brooklyn and a deep commitment to building community, igniting learning and making change through the arts and creativity.
• Experience & Qualifications: 2 years in a customer service role, with House Management or Box office experience being preferred. 
• Detail Oriented & the Ability to Multitask
• Communication & Relationship Building
• Commitment to Equity & Inclusion: Brings experience operationalizing equity within the fundraising function and setting an equity and justice rooted strategy for team management. 

Other Things to Know:

• Compensation: The annual salary range for this position is $45 - $50K. 
• Status and location: This is a full-time, exempt role based in our Brooklyn office. 
• Benefits: BRIC has a comprehensive benefits package, including paid time off, 403B retirement plan, pre-tax transit cards, medical flexible spending plans and more. BRIC currently pays 100% of the premium for employee medical, dental and vision coverage starting on the first of the month after 2 months of employment. 
• Mission & Values: BRIC is committed to building Brooklyn's creative future. We advance opportunities for visual artists, performers, and media makers. We present bold work that reflects diverse audiences and speaks to the world. We ignite learning in people of all ages. We unite Brooklyn through art and creativity to build community and make change.

How to Apply:

All applicants must submit a resume, together with a cover letter outlining the ways in which their skills and experience align with our specific needs, via our online application portal found here on our website.  Candidates of color and from traditionally underrepresented backgrounds are highly encouraged to apply.

BRIC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, military and veteran status, genetic information or any other factor which cannot be used as a basis for an employment decision.

Benefits: BRIC has a comprehensive benefits package, including paid time off, 403B retirement plan, pre-tax transit cards, medical flexible spending plans and more. BRIC currently pays 100% of the premium for employee medical, dental and vision coverage starting on the first of the month after 2 months of employment.

All applicants must submit a resume, together with a cover letter outlining the ways in which their skills and experience align with our specific needs, via our online application portal found here on our website.  Candidates of color and from traditionally underrepresented backgrounds are highly encouraged to apply.

BRIC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, military and veteran status, genetic information or any other factor which cannot be used as a basis for an employment decision.