Volunteer Engagement Associate

Title: Volunteer Engagement Associate (Medical Brigades)

Location: USA (remote)

Language(s): English

Purpose Statement: A critical role responsible for organizational growth, volunteer engagement, and retention. The Volunteer Engagement Associate (VEA) focuses on creating, nurturing, closing, and retaining leads for all of Global Medical Brigades’ in-person and virtual programming. The VEA reports directly to the Growth Team Lead.

Responsibilities include but not limited to:

Lead Generation, Lead Management & Chapter Creation (80%) 

• Interact professionally with potential volunteers via phone, email, telephone conferencing, webinars, on social media and in person, cater to their unique needs, and convert leads into chapter leaders.
• Pursue all leads that come in through websites, social media, and referrals. 
• Nurture and convert inbound leads into chapters and begin the planning processes of their brigade, to help meet organization-wide growth goals.
• Maintain organized and accurate lead conversion information and activity reports in Hubspot CRM.
• Provide engaging and articulate information about Global Brigades’ value proposition to potential leaders and provide customized support as they navigate the Chapter creation process.
• Work with the Marketing and Program Teams to foster partnerships with official and unofficial partners to promote all Medical Brigades programs.
• Creatively generate new lead opportunities by capitalizing on internal opportunities (brigades, student leadership conferences, Campus Chairperson program, internships), and external opportunities (external conferences, distributing marketing materials, webinars) on occasion.
• Collaborate with the Marketing Team on social posts, blog content, ideas for landing pages, external conferences etc. in order to generate new leads.
• Create and maintain updates of chapter creation marketing materials and plan to conduct active outreach to students.
• Increase retention by maintaining strong chapter relationships after they have completed their brigades by encouraging leader transitions and future brigade planning.
• Collaborate with the Marketing team to develop nurturing campaigns and email content.

CRM Development & Management (10%)

• Ensuring quick follow up times and frequent touch points with leads and contacts.
• Support in the creation of strategic workflows to drive lead conversion and retention across all audiences.
• Maintain communication processes for lead conversion, engagement, and retention across all audiences in Hubspot CRM.
• Act as a resource to maximize CRM efficiency across departments and boards.
• Conduct quarterly updates and analysis of Hubspot materials to keep current and responsive to student trends.

Leadership Development Programs (Campus Chairpersons and Chapter Leaders) (10%)

• Support Campus Chairpersons to represent their campus, unite and empower their chapters, and grow the GB movement by providing mentorship and guidance as needed. 
• Facilitate monthly Campus Chairperson meetings which aim to foster a support network and provide guidance with common chapter challenges
• Grow the Campus Chairperson program by retaining existing and identifying new Campus Chairpersons through various recruitment initiatives and cross-team collaboration. 
• Maintain the Campus Chairperson base year to year by facilitating strong leadership transitions and executing various retention initiatives.
• Recruit, identify and support Student Leadership Conference (SLC) hosts. 
• Lead coordination of conferences in conjunction with Campus Chairpersons by creating conference web pages, coordinating recruitment efforts, curating itineraries, and ensuring logistics are executed.
• Attend internal and external conferences as needed to present and facilitate conference activities, speak passionately about the organization, and foster meaningful connections with leaders/volunteers.

Minimal Requirements:

• Verbal and written fluency in English required 
• Bachelor’s degree or educational equivalency required
• Previous experience with Global Brigades or other international volunteer programs preferred
• Experience with CRM (Hubspot) is preferred 
• Organized, with an ability to identify new projects and prioritize time-sensitive assignments 
• Must be comfortable with public speaking and confidence with engaging in groups (English) 
• Able to adhere to the organization’s virtual work environment policies and maintain regular, consistent working hours (Monday-Friday) 
• Strong communication skills; able to work in a virtual environment and adhere to virtual work policies 
• Strong passion and ability to communicate Global Brigades’ holistic model 
• Minimal travel to Global Brigades events as needed
• Reliable internet and the ability to work from home

Compensation and Logistics:

• Staff member is based in USA
• Monthly Salary
• Receives work computer / subsidy
• May be eligible for health insurance or reimbursement

To apply, applicants must submit their resume and a short (1-2 minute) video cover letter detailing what they will bring to the Volunteer Engagement team, and why they're the perfect fit for the role. Submit your resume and link to your video on this form.