ONG (Setor Social)

Information & Support Officer

O trabalho pode ser executado em ou perto de Fleet, England, Reino Unido
Publicado há 7 dias

Resumo dos Detalhes

Comprometimento de Tempo
Carga Horária Integral
Prazo para Inscrições
24 de maio de 2024
Pelo menos GBP 29.050 / ano
Circa £29,050 per annum (dependent on level)


Job summary:

Recently named Charity of the Year by Just Giving Awards 2022, we’re committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait.

The way people are accessing support is evolving and we need to ensure that we are developing support services that reflect the complex needs of a brain tumour diagnosis using a range of platforms, from a traditional phone line service to innovative, engaging and instant solutions.

Supporting a wide range of people, from those who are looking for general information about treatment or care, to those who need more detailed support from the point of diagnosis, you will be passionate about improving the lives of those affected by a brain tumour. You will be comfortable providing emotional and practical support and information across different channels; capable at breaking down complex, scientific information in an accessible and personalised way and committed to developing pioneering resources to support our community in smarter ways. You’ll be able to work flexibly and collaboratively across our Support Team.

Who we’re looking for:

If you are keen to use your skills and experience to make a meaningful difference, are an exceptional communicator and have the ability to engage with a wide range of people through different channels then we’d love to hear from you!

A high degree of empathy is a must and resilience is key. You’ll also have great problem solving skills, and be able to identify where improvements to our support offer can be made.

Key accountabilities:

·Provide specialist emotional and practical support and information to people affected by brain tumours, their friends, families and carers through a variety of solutions including phone, email, webchat, online, social media plus new evolving channels

·Provide high quality information which reflects the most up to date research, clinical information and treatments, in a way people can understand. Conducting the research yourself and adapting your communication to suit the person you are supporting is key

·Offer coaching guidance to empower individuals, helping them to achieve the appropriate next steps

·Work in conjunction with the Volunteer Development Manager to recruit, train and manage volunteers who assist in delivering support services

·Lead on aspects of cross team projects and develop new resources that meet our community’s needs, while collaborating with other teams and external partners

·Identify gaps in knowledge across the Support Team and identify possible training areas

·Develop information for our website and other resources, for example, writing initial drafts and reviewing information

·Plan and facilitate online and in person events for the brain tumour community, including online meet ups for young adults

·Day to day management of our online peer support platforms, for example our Facebook groups for Young Adults affected by a brain tumour diagnosis

·Update and maintain accurate contact information on the CRM database, producing data reports as required to evidence the impact and reach of our support services

·Identify, manage and escalate safeguarding concerns in line with The Charity guidelines

·Review day to day tasks across the Support Team

You’ll be a great fit if:

We encourage you to apply to the role even if you do not meet all of the criteria.


·Background experience in a supporter, help line, health care, science or psychology related role

·Experience of communicating complicated subject matter to lay audiences in a variety of ways

·Working in a support capacity, in particular with young people

·Project management experience

·Experience of working with patient and carer organisations

Knowledge, Skills & Abilities:

·Excellent written and verbal communication skills, with the ability to adapt communication styles for difference audiences

·Proven listening and emotional support skills and a strong ability to empathise

*Solutions focused with a positive ‘can do’ attitude

·Knowledge of health, the human brain, cancer or brain tumours

·Ability to prioritise and work under pressure with good time management

·Able to work flexibly and creatively to respond to the emerging needs across the Support Team

·Good understanding of social media platforms and how people use them

·Self-reliant and competent IT user including digital platforms, data insights, internet, email, databases, spreadsheets, desktop publishing and MS Office

·A professional person with the social skills necessary to deal with a range of stakeholders with the self confidence and stature to support people affected by brain tumours

·Understanding of databases and reporting functionality

*Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.

What we’d like to give you:

You’ll be joining a collaborative, bold and innovative team of individuals who put our community first and are connected by a passion to make a real difference.


While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working provided you have adequate broadband and IT capability, with an average of 2-3 days in the office each week.

Working hours: This role is 37.5 hours per week, with some out of hours working.

Benchmarked salary: Circa £29,050 per annum (dependent on level)

Our amazing benefits:

·25 days annual leave (pro-rated for those who are part-time). Increases yearly with length of service

·Celebrate your work anniversary in true Charity style

·Occupational Sick Pay

·Hybrid working

·Flexible working

·Charity pension

*1 day life leave per year to celebrate a special moment of your choice

·Wellbeing support including professional counselling

·A personalised on-boarding programme

·Cycle to Work Scheme

·Perkbox – our team discount portal

·Health care vouchers

*Some of these benefits are non-contractual and are subject to change

Diversity & Inclusion:

The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.

We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.

You can find out more about what we’re doing to become a diverse organisation here.

Eligibility to work:

Whilst we'd love to have you on board, we want to be upfront as we’d hate to waste your time applying for a role where we can’t take you on. At the moment, we're unable to offer visa sponsorship for any of our positions. We're currently seeking candidates who are already authorised to work in the UK without the need for sponsorship, who can remain on a permanent basis.

How to apply to our team:

Please apply by clicking the red ‘join our team’ button on our website, attaching your CV and a covering letter explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours.

We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please drop us a line at

Advert close date: 24 May 2024

First interview date and location: TBC over Zoom

Second interview date and location: TBC at our office in Fleet

The post holder will also:

·Contribute to achieving the objectives of The Brain Tumour Charity

·Live and breathe our values by being bold, collaborative and innovative, with a community-first  approach to everything you do

·Undertake any additional and ad hoc tasks as required

·Participate in team meetings and other meetings as required

· Monitor and evaluate activities and provide written reports

·Represent The Charity at external events in a professional manner

·Work within an equal opportunities framework

·Adhere to all The Charity’s policies, procedures and working

·Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies

We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.

Job summary:

Recently named Charity of the Year by Just Giving Awards 2022, we’re committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK…


O trabalho pode ser executado em ou perto de Fleet, England, Reino Unido
27 Rye Cl, Fleet GU51 2UH, UK

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