Chief Operating Officer (COO)

Job Purpose

The Mental Health Association of Maryland (MHAMD) and its subsidiary, BrainFutures, are seeking an experienced administrator to align all aspects of operations with organizational objectives and mission. The successful candidate will be a hands-on systems thinker, seasoned manager and creative problem solver with demonstrated experience leading strategic implementation and providing oversight of information technology systems, internal controls and finance; assuring efficient operation of human resources and all operational support services; and ensuring alignment with strategic and programmatic goals. MHAMD seeks a COO who will lead with compassion, support team members in reaching their potential, and advance collaboration and accountability across programmatic and operational teams.

Established in 1915, the Mental Health Association of Maryland (MHAMD) is the nation’s second oldest mental health citizen advocacy organization, uniting consumers, families, providers, advocates and concerned citizens for unified action in all aspects of mental health. We envision a just, humane, inclusive and healthy society which affords each individual respect, dignity, and the opportunity to achieve their full potential – free from stigma, prejudice and discrimination. MHAMD is committed to ensuring every Marylander’s fundamental right to quality mental health and substance use care through systems and policy change; oversight of service quality; outreach, education and training; and rapid access to science-informed, evidence-based advances in care. We founded BrainFutures in 2016, a national non-profit dedicated to improving human outcomes by assessing and advancing practical applications of new scientific understanding of the brain.

Required Qualifications and Experience

• Minimum of 5 years of professional executive leadership experience, nonprofit sector preferred
• Bachelor’s degree
• Technology fluency and execution mindset, including expertise in planning, directing and overseeing all operational activities of information technology and data systems
• Vendor and contract management, including legal review of contracts and other documents
• Thorough substantive knowledge and understanding of nonprofit financial management, grant accounting, internal control systems, regulatory compliance and reporting
• Prior experience providing strategic oversight of human resources including personnel, compensation and recruiting
• A systems thinker who can evaluate and enhance internal processes across all departments, who possesses broad experience with the full range of administrative business functions and systems
• Demonstrated initiative and critical thinking skills to identify and solve operational challenges
• Team player with superior management skills, and ability to engage, motivate, mentor and lead teams
• Impeccable integrity, excellent judgment and creative problem-solving skills
• Proven ability to handle confidential information with discretion
• Commitment to the missions of MHAMD and BrainFutures

Responsibilities

• Oversee information technology infrastructure (data systems, networks and computer systems) to ensure optimal performance and alignment with organizational goals
• Set objectives and strategies for information technology in partnership with the management team, monitor changing needs and advances in technology, recommend solutions to streamline internal operations, providing analysis of costs, value and risks
• Oversee constituent database, ensure system alignment with organizational and programmatic goals, maintain standards and policies for data system management and accuracy, ensure staff training and compliance with required procedures, and maintain appropriate system records
• Oversee all aspects of organizational finances, manage banking functions, ensure best practices in annual audit, develop financial business plans, and ensure appropriate internal controls and financial procedures
• Oversee human resources functions including recruitment, hiring, onboarding, and compensation and benefits administration, ensuring that HR policies reflect best practices
• Oversee risk management and legal issues, including review of contracts, leases and other legal documents, ensure appropriate levels of insurance and compliance with local, state and federal law
• Lead and support the finance, information technology and operations teams promoting a culture of high performance, continuous improvement, accountability, and cross-team partnership
• Model and foster a strong customer service mentality, ensuring that staff approach their work with responsiveness, professionalism, and a commitment to effectively serving both internal and external stakeholders
• Develop tools to establish priorities, set objectives, assign accountabilities and evaluate operations
• Serve as a member of the organization’s management team, ensuring alignment of operations to advance organizational priorities and mission

Position Classification

Full time, hybrid, exempt, and benefits. Benefits include vacation, sick, personal, and holidays, life insurance, short-term and long-term disability, 403(b) retirement plan, medical, dental and vision insurance, health savings account, and mileage reimbursement.

Compensation Information

Salary Range: $135,000 – $180,000 annually. Compensation will be based on the candidate’s experience and qualifications.

General Conditions

• Monday – Friday generally, with ability to flexibly perform activities weekends and evenings
• Ability to sit or stand for prolonged periods
• Must be able to lift-up to 25 pounds at times
• Valid driver’s license, reliable transportation, and active automobile insurance coverage
• Home office or designated space to conduct confidential business including secure access to high-speed internet

Location

State of Maryland

MHAMD is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Benefits include vacation, sick, personal, and holidays, life insurance, short-term and long-term disability, 403(b) retirement plan, medical, dental and vision insurance, health savings account, and mileage reimbursement.