Gift Shop Manager

Position Description – Bookstore/Giftshop Manager

Summary: Join our team at the National Defense University Foundation Store! We're looking for a friendly Gift Shop Manager to provide exceptional customer service in our store. You’ll engage with diverse clientele from around the world while supporting the National Defense University. This position offers a flexible schedule with no holidays or weekends. Background check required.

The Manager is responsible for maintaining and operating all gift shop related functions under the guidance of the CEO and President. Responsibilities include completing Point of Sale reports, maintaining & tracking inventory requests, monthly inventory counts, placing orders of merchandise, performing market research for new items, and implementing sale campaigns . Of note, Gift Shop Manager working at the gift shop may be the first exposure a student, faculty or guest has had to the NDUF. Engaging positively presents an opportunity to promote the Foundation and to be of service to NDU.

Day-to-Day Responsibilities. 

• Open and close the bookstore Monday-Thursday (10 AM- 2 PM)
• Operate cash register and manage inventory
• Produce financial reports
• Place product orders based on student needs
• Maintain store appearance and cleanliness
• Provide excellent customer service to NDU staff, students, and military members
• Relay information to the NDU Foundation team
• Promote university and foundation initiatives
• Help with NDU Foundation events
• Ability to travel for 3 days per year for pop-up shops in Norfolk at the Joint Forces Staff College

Requirements:

• 2-3 years prior retail management experience in a clothing or gift shop
• Knowledge of Microsoft 365 and Adobe
• Familiarity with Square POS system and Canva is a plus
• Strong interpersonal skills and ability to work independently
• Ability to lift up to 50 lbs. and stand for long periods
• Must be familiar and comfortable with military and/or government agencies, and with service members and families, and foreign military and families

English proficiency is required; additional languages a plus. We strongly encourage military spouses and family members and civilian agency spouses and family members to apply, including particularly spouses or family members of those assigned to NDU.