Program Manager

What You’ll Do

As Program Manager for The Women’s Project (TWP), you’ll report to the Sr. Director and lead a program that helps women and gender-nonconforming people who are being provided an alternative to pre-trial detention and incarceration through participation in the Project. You’ll lead a team of four (subject to growth) providing services that include comprehensive care coordination, court support, wellness groups, employment and education assistance, and connections to treatment and housing. Although TWP does not provide behavioral health care treatment, you’ll use your clinical and behavioral health expertise to inform staff and enhance the quality of services provided including intake, reentry care coordination, referrals, service connection plans, wellness programming, and aftercare. You’ll provide structured supervision and support, ensuring that all case management/reentry care coordination services are high quality, trauma-informed, gender-responsive, and appropriately individualized.

Your Responsibilities Will Include:

• Directly supervising LMSW and reentry care coordination team members including individual weekly check-ins to monitor caseload progress, organization and leadership of regular team meetings, preparation of annual performance reviews, and identification and proposal of appropriate training opportunities.
• Overseeing and improving the referral and intake process to maximize efficiency and scale, including administration of assessment tools, interviews, and timelines.
• Devising and delivering a new aftercare success program to support participants' focus on long-term stabilization during transition through the completion of the program.
• Providing timely and critical feedback to staff on the development and modification of individualized service plans, goal plans, and aftercare success plans to ensure that planned interventions are robust, effective, clinically appropriate, and feasible.
• Planning, development, and management of all participant wellness programming, including two to four weekly workshops/events (virtual and in-person), ensuring that programming is culturally engaging, trauma-informed, and gender-responsive. Programming will be a combination of TWP-led (including a series on Seeking Safety and Anger Management, and the curriculum created and facilitated by the Clinical Manager) and community-led (developed with community partners and external consultants, including Nurturing Parenting). All programs will relate to the 5 social determinants of health.
• Cultivating relationships with the reentry and social services community throughout New York City, including arranging introductions and site visits, facilitating virtual meet-and-greets for staff, and building internal directories for housing, behavioral health, benefits, education, and other resources.
• Conducting regular reviews of the case management system to ensure quality and completion of important program records, including intake, case notes, service/goal plans, and external referrals.
• Assisting Senior Director with data collection, reporting to Fedcap and funders, program design/development, hiring, written procedures, and other operational functions as needed.
• Directing MSW Intern program.

You’re a great fit for this role if you have:

• Master's in social work (MSW) or PhD in Social Work, Mental Health Counseling, or a related field.
• LCSW (preferred); alternatively, LMSW or LMHC
• SIFI certification (preferred, but not required)
• Significant social work experience (minimum 4 years, more preferred) including at least 3+ years supervising social workers and/or case managers in the social services field.
• Experience delivering services to people impacted by the criminal legal system, particularly women.
• Experience working with and knowledge of reentry, social service, and behavioral health service providers in the five boroughs of New York City.
• Experience planning and leading participant/client groups.
• Excellent verbal and written communication skills, organizational skills, and attention to detail.
• Composure when confronted with people in crisis.
• Comfort giving and receiving constructive feedback in the context of supervisor/employee relationships.
• Knowledge of and commitment to:
  • Alternatives to incarceration.
  • Gender-responsive services.
  • Trauma-informed care.
  • Culturally informed and inclusive programming.
  • Person-centered and judgment-neutral language when communicating about people with criminal legal involvement, substance use disorders, and mental health challenges.
  • Affirming spaces for LGBTQI+ participants.
  • Anti-racist principles.

Compensation

• $85,000-$95,000

Location

• Hybrid

Who We Are

The Women's Project (TWP) is a Wildcat Service Corporation community-based program aimed at securing the release of women and gender-nonconforming people held in New York City's jails and preventing the incarceration of women in New York State prisons. TWP staff provide comprehensive care coordination, court support, wellness groups, employment and education assistance, and connections to treatment and housing.

Wildcat Service Corporation was founded in July 1972 by visionary social entrepreneur, Herb Sturz. It was the first organization in the United States to design and implement a transitional work program for unemployed persons with criminal convictions. Each year Wildcat continues to assist thousands of individuals overcome economic and wellness barriers by providing employment opportunities, education, health, and social support.

Wildcat joined The Fedcap Group (www.fedcap.org) in 2011. The Fedcap Group is a family of companies that provides programs and services that change the lives of persons with barriers by leveraging the “Power of the Possible.”

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.