Branch Launch Manager

Role Overview:

The Branch Launch Manager (BLM)

Is responsible for expanding our operations in Riverside, CA. Must be familiar with cities/counties near Riverside, CA and San Bernardino, CA. (San Bernardino, Moreno Valley, Riverside). This includes surveying the market, understanding areas of operation based on target population presence, and building a local branch team. During the launch phase, the BLM will be directly involved in outreach, recruitment, onboarding of new members to the program. BLM is responsible for the day-to-day operations and loan portfolio of the branch, ensuring that field staff are performing their duties and responsibilities efficiently. The Branch Launch Manager will oversee that the target is being met for clients who qualify for our services and ensure a culture of service excellence in the branch.

Leadership:

Directs, manages, coordinates, and executes all day-to-day operations, meetings and activities in the Branch. Experienced hiring talented candidates and managing, motivating, and leading teams. Provides guidance and leadership to team members, sets team objectives, develops, and trains, mentors, and coaches, conducts team performance reviews and delivers on-going team feedback and communication. Ensures expectations for compliance, quality performance, and professionalism. Sets goals and target for the branch and is responsible for their achievement. Oversees that attendance and payments and microloan related activities across all centers are within the guidelines. 

Relationship Management:

The Branch Launch Manager will be responsible for building key relationships in the community to recruit and onboard new members into the program. The BLM will be responsible for ensuring the Branch provides strong customer service and good member experience to grow and retain our membership over the long term.

Champion the launch and set-up of field operations in Riverside, CA. This includes identifying our target population, conducting outreach and marketing activities, recruiting new groups of members into the program. Builds and improves relationships with current and potential new clients. Aims to preserve clients and renew clients’ loans on timely manner. Helps promote and maintain a positive company image. Demonstrates ability to recognize conflict and implement positive, respectful resolutions. Understands customer needs and develops plans to address them. Resolves customer complaints quickly and effectively. Manages both in-person activities in the community and virtual activities with members. 

 Financial Management:

Manage the branch’s loan portfolio growth and quality targets. Strategizing on identifying what needs to happen financially for the company to achieve its short- and long-term goals. Oversee employees to ensure quality and accuracy of loan amount and related activities, including compliance of loan criteria, disbursements, collections of repayment and reconciliation of daily payments are met. Develop employees to effectively decide the best way to execute on plans to achieve their loan portfolio, client intake, retention and renewals.

Work Location:

We have begun our transition to in-person operations in phases. We have resumed our in- person field work for community outreach and member recruitment. Our branch offices are beginning the transition to in-person activities on a variable work schedule until further

notice.

Qualifications:

• Required: fluent in Spanish & English.
• Bachelor’s degree or 5 years of experience.
• 2-4 years of managing a team.
• Customer-oriented mindset, problem-solving attitude.
• Excellent communication skills.
• Teamwork and leadership skills.
• Self-starter and ability to work independently.
• Attentive to detail and organized.
• Must be self-motivated, flexible, and able to manage several tasks at one time.
• Valid Driver’s license required.
• Familiar with cities/counties near Riverside, CA.

What we offer you:

• Medical, dental, and vision insurance plans
• Generous Paid Time Off options for vacation, sick, and personal days
• Paid Holiday Schedule
• Employee Wellness Program
• 401K retirement savings plans
• Flexible Spending Account (FSA)
• Training
• Opportunity for advancement
• And more!