Bilingual Business Services Specialist - onsite

Program Support & Client Services:

The Business Services Specialist will provide services at the Upper Manhattan Business Outreach Center, co-located with the NY Women's Chamber of Commerce in West Harlem. S/he is responsible for providing community outreach, workshops and one-on-one consultations to clients in areas such as

• Entrepreneurship and business development
• M/W/DBE certification applications for NYC, NYS etc. based upon client's eligibility.
• Access to capital

This individual assist small business clients and new entrepreneurs to access programs, resources and apply for M/W/DBE certifications. The Business Services Specialist will assess client needs for referrals internally and externally, review documentation and interface with government agencies on behalf of small business clients. The Business Services Specialist communicates directly with and collects documentation from external parties relevant to client applications. They identify resources and provide accurate information regarding programs, services, policies, and procedures, and connect clients to appropriate internal and external supports.

Outreach & Engagement:

The Business Services Specialist markets and raises awareness about programs and services, conducts outreach to the target population, recruits and enrolls program participants, conducts client interviews and needs assessments, and recommends programs and services. The Business Services Specialist assists with establishing and strengthening partnerships with agencies and organizations to enhance and grow the organization’s programs.

Tracking & Reporting:

The Business Services Specialist conducts client assessments and follow-up, tracks client progress, and prepares reports. They facilitate the intake and referral process, input all client information into CRM systems, and ensure accuracy and quality. In coordination with program leads, they input pre/post assessment data and maintain organized records.

Additional Responsibilities:

• Assist with office administration, communications, etc.
• Creating client success stories.
• Assist in launching new initiatives based upon client needs and service opportunities.
• Responsive to team and organization needs during collaborative activities and events.

Skills:

• Proven organizational skills with strong attention to detail
• Experience working with entrepreneurs
• Experience with M/W/DBE Certification programs and applications processes
• Experience conducting outreach and organizing events
• Experience facilitating trainings, seminars, or workshops
• Strong written and verbal communication skills
• Proficiency with MS Office, CRM/databases, and social media
• Ability to manage multiple tasks and projects concurrently
• Flexibility and adaptability to changing priorities
• Experience working in small business / economic development organization preferred
• Excellent customer service skills

Other Requirements:

• Occasional weekends and non-traditional work hours required
• Ability to meet multiple deadlines during peak workload periods
• Work is performed in a typical office setting and may require travel within NYC

health insurance, retirement plan, PTO, family medical leave

Spanish fluency required - verbal and written