Director of Consumer Services

Director Of Consumer Services

Salary: $80,000

The Center for Independence of the Disabled in New York (CIDNY) is a leading organization serving and representing people with disabilities in New York City. Our goal is to ensure full integration, independence, and equal opportunity for all people with disabilities by removing barriers to the social, economic, cultural, and civic life of the community.

Position Summary: The Director of Consumer Services will be a member of the Management Team and will report to the Executive Director. The Director of Consumer Services will provide the following:

Provide supervision to enhance Senior Benefits Counselors and Benefits Counselors understanding of how to work with people with disabilities in the following areas:

· The importance of privacy and confidentiality.

· Establishing relationships with all individuals.

· Provide Peer counseling techniques.

· Independent living skills training.

· Self-advocacy skill development.

· Deinstitutionalization and prevention of institutionalization.

· Benefits advisement.

· Maintaining documentation of the individual’s goals and progress towards achieving those goals and outcomes.

· Referral to other agencies including referral methodology.

· Provision of language appropriate services.

· Provision of reasonable accommodations.

· Handling complaints, crises, and difficult behaviors with consumers.

The ideal candidate will support the supervisors, contract manager, and consult with the executive director to provide contractual updates and staff updates. Some of the individual programs are as follows: Independent Consumer Advocacy Network, Consumer Health Advocacy, and State office for the aging are Health initiative funding sources. (ICAN-CHA-SOFA)

Some benefits initiatives are Access VR, ACL, National Council on Aging, Nutrition Outreach Education Program. (NOEP and NCOA) are benefits entitlement programs that assist with SSA, SNAP, Public assistance, Medicaid, Medicare, Housing support, and any other benefits like half fare metro to support consumers living in the community.

Provide individual direct supervision (e.g., weekly, bi-weekly) to Senior Benefits Counselors for discussion of ongoing cases and review of Benefits Counselors’ case record timeliness and accuracy and ensure that Senior Benefits Counselors are conducting case reviews meetings with Benefits Counselors on a regular basis. In addition, provide direct supervision to Program Coordinators and Intake Counselors; providing goals and skills on how to maximize their time and achieving contract deliverables.

· Provide and coordinate oral and written performance feedback for staff.

· Coordinate in-service training to increase staff knowledge of independent living, public benefits, and other identified learning program needs.

· Develop and manage relationships with external agencies.

The Director of Consumer Services shall:

· Oversee Intake Specialists and assist in managing staffing and workload requirements for Senior Benefits Counselors & Benefits Counselors.

· Develop quality indicators for individual case notes and progress goals.

· Conduct quarterly quality reviews of individual case notes and provide organized feedback to staff on identified deviations from quality indicators.

The Director of Consumer Services shall:

· Provide reports to funders.

· Work with contract manager regarding contract compliance and deliverable.

· Meet with funders to discuss contract performance.

· Provide input regarding program and funding opportunities.

· Contribute to agency responses to RFPs related to individual services and community needs.

The Director of Consumer Services shall:

· Assist in aggregating staff’s contribution to the organization’s systemic advocacy by communicating observed barriers/successes related to benefits and services available to people with disabilities, participating in advocacy activities and identifying individuals’ who may participate in advocacy efforts.

· Contribute, as needed, to the formulation of strategic advocacy and education agendas.

· Contribute, as appropriate, to the organization’s development of “best practices.”

· Master’s degree (MSW preferred) or equivalent degree and at least three years of post-graduate supervisory & administrative experience.

· Excellent oral and written communication skills.

· Proven management skills, including ability to provide effective transfer of knowledge to staff members in the conduct of casework and data entries.

· Ability to problem solve quickly and calmly in a fast-paced environment.

· Computer proficiency in Microsoft applications and ability to quickly learn new database systems.

· Expertise on a range of disability issues.

· Language fluency in a language other than English desired.

· Strong commitment to CIDNY’s mission.

Position Specifics:

● Location: CIDNY’s Manhattan Office 1010 Avenue of the Americas, Suite 301, NY, NY 10018 on the corner of Sixth Avenue and 38thStreet.

● Monday – Friday. Hybrid position, two days in office, may change in the future.

● Benefits available: Medical, paid time off, Sick pay, Paid holidays, Dental, Life insurance, Vision, and 403B plan.

PROOF OF COVID-19 VACCINATION AND BOOSTER REQUIRED.

To apply, please send your resume and cover letter to Makenzi Cooley, Executive Assistant. Do not send resume by fax. Please use the job title as email header. NO PHONE CALLS PLEASE.

To apply, please send your resume and cover letter to Makenzi Cooley, Executive Assistant at mcooley@cidny.org. Do not send resume by fax. Please use the job title as email header. NO PHONE CALLS PLEASE.