Temporary Resource Navigation Support

POSITION: Temporary Resource Navigation Support

CLASSIFICATION: Part time – Cannot exceed 20 hours, non-exempt

REPORTS TO: Director of Programs

COMPENSATION: $28/hr

POSITION START: ASAP

WORK SCHEDULE: Part time. In-person. Tuesday-Saturday.

PREFERENCES: Spanish-speaking preferred

ORGANIZATIONAL MISSION

A Sense of Home strives to prevent homelessness by creating first-ever homes for youth aging out of foster care with donated furniture and home goods. 30% of those struggling with homelessness are former foster youth. The homeless crisis can only end through prevention.

POSITION PURPOSE

The Temporary Resource Navigation Support is A Sense of Home’s liaison to the ASOH Members. They help to foster a sense of community and support Members with navigating resources. In addition, they help to increase access to resources through networking and partnership building.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conducting comprehensive check ins with Members and learning their needs through conversations
• Maintaining good interpersonal relationships with staff, Members, donors, volunteers, and other stakeholders.
• Helping to build and update ASOH’s Resource Network and restock Resource Network cover sheet templates as needed
• Working collaboratively with the Intake Coordinator to ensure recipients’ smooth transition into the Member Community with warm hand offs
• Working collaboratively with the Housing and Resource Navigator for warm hand offs and work to maintain Member housing stability
• Sharing resources to the Communications Team to be put into the Monthly Resource Newsletter
• Contributing to the ASOH Resources Instagram account through sharing resources with the Communications Manager and featuring in content, in collaboration with the Director of Programs and Director of Community Impact
• Helping to improve access to resources and partnerships through networking and relationship building
• Documenting status updates on the ASOH app
• Confirming and tracking PIFA attendance at Home Creations
• Onboarding new Members and PIFA with welcome emails and supporting with Recipient closeouts
• Maintaining the resource lounge: keeping it tidy, well stocked, and updated, including identifying new resources to include and contributing to the biweekly low inventory report
• Monitor the members@asenseofhome.org email account and providing resource support as needed

All employees who work in the department cover for each other during periods when an employee is out, or a position is vacant. This means you may have to occasionally take on tasks outside the normal scope of your job.

Duties and responsibilities may be added, deleted, modified or changed at any time at ASOH’s discretion, to fulfill the Position Purpose. Changes may be made formally, informally either verbally or in writing.

EDUCATION/EXPERIENCE

• Bachelor’s degree preferred
• Prior experience working with former foster youth/transition age youth (TAY) preferred
• Ideally suited for someone has experience with case management/resource navigation
• Related experience with problem solving, conflict resolution, verbal de-escalation, program development, team work, partnership building, event planning, social media, and working with diverse populations.
• Proficient in Excel and Word
• Excels in communication both in written and oral form
• Has good time management and organization skills
• Valid driver’s license, proof of vehicle insurance as driving for work may be required

ESSENTIAL JOB FUNCTIONS

• Working with computers, scanners, and other related equipment
• Public speaking to groups of 12 and more
• Motivating others
• Using various data management software
• Communicating with persons outside the organization, supervisors, peers, etc.
• Organizing, planning, and prioritizing work
• Thinking creatively and innovatively
• Updating and using relevant knowledge
• Making decisions and solving problems
• Scheduling work and activities
• Processing information and verifying accuracy of data
• Working directly with the public
• Establishing and maintaining interpersonal relationships
• Assessing the qualities of things, services, or people
• Performing administrative activities
• Documenting/recording information and maintaining logs
• Evaluating information to determine compliance with standards/policies

KNOWLEDGE REQUIREMENT

• Analytical Skills - Ability to process and analyze vague, abstract verbal and written instructions. Ability to visualize and assess abstract ideas and develop structured plans for implementation of marketing plans. Ability to read, analyze complex documents, and communicate analysis in oral and written form.
• Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Communications and Media - Requires public speaking, phone conversations, use of email, writing letters and memos, face-to-face discussions with individuals or teams and contact with others.
• English Language - Strong knowledge in reading, writing, and speaking of the English language. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the Company.
• Customer and Personal Service - Knowledge of principles and processes for providing superior customer and personal services.
• Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Computers and Electronics - Working knowledge of email, social media networks, computers, smartphones, equipment, graphics software and CRM system.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Law and Government - Knowledge of applicable laws, regulations, and ordinances

WORK ENVIRONMENT

• Lifting and moving - Requires ability to lift, move, transport, and stage furniture and other home goods sometimes in excess of 25 pounds.
• Body positioning - requires using hands to handle, control, or feel objects, tools or controls and prolonged periods of standing and/or sitting
• Competition - requires competition or awareness of competitive pressures
• Conflict - requires dealing with potentially unpleasant, angry, or discourteous people, including conflict situations
• Impact of decisions - requires making decisions that impact the results of co-workers, vendors, sponsors, donors, volunteers or the company
• Opportunity to make decisions without supervision - Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
• Level of challenge - requires being exact or highly accurate. Also requires repeating the same physical activities or mental activities over and over - often with freedom to determine tasks, priorities, and goals
• Pace and scheduling - requires meeting strict deadlines and adhering to tight timelines
• Personal Interaction - requires work with external individuals, organizations, businesses, or the public. Also, requires coordinating or leading others in accomplishing work activities and work with others in a group or team
• Responsibility for Others - Includes responsibility for work outcomes, results, and safety of others

WORK SETTING - Requires working in office space as well as warehouse space in cold or hot conditions as well as outdoors in hot, cold, wet, humid and/or dry conditions. Work is often performed in recipients’ homes. Also, requires ability to climb stairs or hills at times while lifting. Work is often performed in warehouse settings with tight spaces for travel/access. Requires ability to lift, reach, hold and move heavy items, at times onto and from shelving units.

DIVERSITY AND INCLUSION

ASOH is committed to diversity, equity, and inclusion and strongly encourages people of color, women, LGBTQ+ individuals, and those with protected class backgrounds to apply. We value the individuals that we hire and look forward to creating a positive work environment for all identities.

OUR COMMITMENT

We are committed to not only provide a diverse and inclusive workplace, but we value the health and well-being of our team members. ASOH offers 100% paid health and medical benefits to employees, along with generous paid sick and vacation time. We also believe in providing a workplace that fosters advancement and professional development for all employees, conducting our day-to-day business practices accordingly.

HISTORY AND CONTEXT

ASOH began as a random act of kindness when the founders saw an injustice and acted upon it. They noticed that young people exiting foster care had overcome the odds against them, achieved securing a roof over their heads, only to be forced to sleep on cold bare floors, and struggle without fridges, stoves, lighting, a table to eat from nor study off of. The lack of means to make a space a home, is a significant inequity that has proven to hold back those working and studying hard to overcome the challenges of the world and create a better future for themselves.

ACKNOWLEDGEMENT

Your employment relationship is and is intended to be at will. This job description contains the entire agreement between you and A Sense of Home as to the duration of your employment and the circumstances under which your employment may be terminated. Nothing contained in this, or any other materials generated by A Sense of Home or its employees, or any statement made by any employee of the organization, shall require the company to have “just” or “good cause” to terminate the employment relationship or to change the terms and conditions of your employment. Notwithstanding any disciplinary procedures or A Sense of Home rules or regulations, either you or A Sense of Home may terminate the employment relationship at any time, for any reason, with or without cause or prior notice. Further, A Sense of Home can demote, transfer, suspend or otherwise discipline an employee in its sole and absolute discretion. Nothing in this job description, or any other personnel documents creates or is intended to create a promise or representation of continued or indefinite employment or employment for a specific term, in a specific position, or at a specific rate of pay, or to prohibit A Sense of Home from terminating you for any reason even if previously agreed that such a reason would not result in termination.

I also understand that A Sense of Home has the right to change the compensation, assignments, duties, responsibilities, or geographical location of my job at any time, with or without cause.

By submitting an application, I confirm that I have read the A Sense of Home Temporary Resource Navigation Support Job Description and acknowledge that a copy has been given to me at the time of signing below.

No benefits are provided for temporary, part time employees.

Spanish language proficiency is preferred.