Director of Case Management, Border Butterflies Project

Position: Director of Case Management, Border Butterflies Project

Status: Full Time

Location: This position can be remote or work out of TLC’s offices in Oakland or Brooklyn. Preference to people living in Southern California, southwest, or southern regions of the United States.

Reports to: Director of Border Butterflies Project

Salary: $120,590- $127,340 (approximate based on location)

Note: We’re thrilled by the interest in this role! To help our team manage the volume of applications, we kindly ask that you avoid calling or emailing to check on your status. We’ll be sure to reach out if you’re selected to move forward.

About Transgender Law Center

Transgender Law Center (TLC) is the largest national, trans-led organization working to set all people free. We champion the rights of all transgender and gender-nonconforming people to make their own choices and live freely, safely, and authentically. Prioritizing BIPOC, disabled, and HIV+ communities, we advance community-driven strategies that harness trans knowledge, power, and joy to ensure that we all not only survive but thrive at all ages and phases of life.

You can learn more about our work at www.transgenderlawcenter.org.

About Border Butterflies Project

Border Butterflies is a project anchored by the Black LGBTQIA Migrant Project, Transgender Law Center, Familia: Trans Queer Liberation Movement, and other Tijuana based organizations. The project aims to support LGBTQ+ asylum seekers at the US-Mexico border with legal, humanitarian, post-detention, and organizing support.

About the Position

The Director of Case Management will lead and expand the Border Butterflies Project’s case management program, ensuring that LGBTQ+ asylum seekers across the United States and at the southern border receive effective, coordinated, and compassionate support. This role requires both strategic program development and hands-on case management.

With 300 active participants—ranging from light-touch support to intensive wraparound services—the Director will oversee a team of staff while also taking on cases directly, particularly when triage is needed or gaps arise. The ideal candidate is a trauma-informed leader who can balance staff supervision, burnout prevention, and boundary-setting with a deep commitment to participant care. The Director will design and implement strategies to scale services, improve risk assessment and harm reduction practices, and ensure responsive, participant-centered support.

Key Responsibilities

Program Leadership & Development

• Build and expand the case management program to meet the evolving needs of LGBTQ+ asylum seekers across the United States and at the Southern border in Tijuana.
• Design systems for triage, risk assessment, and harm reduction to prioritize and respond to acute and ongoing participant needs.
• Develop and implement strategies for scaling services and improving wraparound care.

Staff Supervision & Support

• Work with staff and volunteers to triage urgent participant needs, identify priorities, and coordinate timely responses.
• Oversee staff caseloads to model best practices and remain grounded in service delivery.
• Supervise, train, and mentor case management staff, ensuring high-quality, trauma-informed service delivery.
• Support staff in maintaining healthy boundaries and adopting burnout-prevention practices.
• Foster a collaborative, compassionate, and accountable team culture.
• Provide direct case management support when staff capacity is exceeded or in complex cases.

Partnerships & Community Relationships

• Cultivate and strengthen relationships with organizations across the country to connect participants to essential resources, including housing, food, healthcare, and legal services.
• Serve as a key liaison between the Border Butterflies Project and external service providers.

Trauma-Informed Practice

• Integrate trauma-informed care principles into all aspects of case management and staff supervision.
• Implement organizational practices that prioritize participant dignity, agency, and safety.
• Model and implement resilience and sustainability strategies for staff working with high-need populations.

Qualifications & Requirements

• Previous Experience
  • Minimum 5–7 years of experience in case management, social work, or related field, including direct service with LGBTQ+ and/or migrant communities.
  • At least 3 years of supervisory or program leadership experience, ideally in a nonprofit or community-based setting.
  • Masters of Social Work required.
• Core Skills & Competencies
  • Proven ability to design, scale, and implement case management programs in dynamic, high-need contexts.
  • Demonstrated expertise in trauma-informed care, harm reduction, and risk assessment.
  • Skilled in triage and prioritization, with capacity to manage multiple requests under pressure.
  • Excellent relationship-building skills with diverse organizations and service providers nationwide.
  • Strong organizational, communication, and problem-solving skills, with the ability to balance big-picture strategy and hands-on service delivery.
  • Must be fluent in Spanish and English. Fluency in other languages a strong plus.
• Leadership & Values
  • Commitment to mentoring and supporting staff through boundary-setting and burnout prevention strategies.
  • Ability to foster a collaborative, accountable, and compassionate team culture.
  • Flexible and adaptive leadership style, willing to step in with direct case management when needed.
  • Deep understanding of intersecting oppressions including anti-Blackness, white supremacy, transphobia, ableism, misogyny, colonialism, and capitalism.
  • Demonstrated capacity to provide a welcoming presence to clients experiencing trauma, and a demonstrated client-centered, trauma-informed perspective and cultural responsibility to the diverse populations we serve.

Benefits

• Medical/dental/vision (TLC covers 100% of premiums for employees, 80% for dependents)
• Employer-funded Health Reimbursement Account (currently $3,500 per year)
• Employer-funded Lifestyle Spending Account (currently $1,500 per year)
• Optional employee-funded Flexible Spending Account
• Employee Assistance Fund that can grant financial assistance for certain qualifying disasters and personal hardships
• Short-term and long-term disability insurance
• 3 weeks’ sick leave
• 19 days’ vacation (24 after 3 years’ employment) and 12 holidays
• Organizational ‘slowdown’ in winter and summer, including, historically, 2 paid time off in the summer and 2 weeks paid time off at the end of the year (separate from employee vacation time)
• 2-month paid sabbatical program available after 5 years’ employment
• Retirement plan with partial organizational matching
• Indemnity insurance for critical illness, hospital confinement, and accidents
• Professional development & coaching
• Office setup, phone and internet reimbursement (if working from home)
• Additional mental health, budgeting, travel, and pet benefits

EQUAL OPPORTUNITY EMPLOYER

Transgender Law Center is proud to be an affirmative action employer. All interested individuals, including Black, indigenous, and other people of color; women and femmes; people with disabilities; and people who are transgender, intersex, lesbian, gay, bisexual, or queer are particularly urged to apply. For more information about Transgender Law Center please visit our website: www.transgenderlawcenter.org.