Election Protection Hotline Specialist

Join Our Team at the Lawyers’ Committee for Civil Rights Under Law!

About Us: The Lawyers’ Committee for Civil Rights Under Law stands at the forefront of national racial justice legal advocacy. Established in 1963 at the behest of President John F. Kennedy, our organization employs legal advocacy to champion racial justice. We strive, within and beyond the courtrooms, to ensure that Black individuals and people of color have a resounding voice, equal opportunities, and the power to materialize the promises of our democracy.

Position: Election Protection Hotline Specialist
Location: Washington, DC
Status: Term Limited until January 2025

Job Summary: Are you passionate about safeguarding democratic processes? Join us as an Election Protection Hotline Specialist! This pivotal role involves collaborating with hundreds of legal volunteers to address voter concerns reported to the 866-OUR-VOTE hotline. As part of our dynamic hotline infrastructure team, you'll be at the forefront of managing day-to-day operations. Expect a fast-paced environment, multitasking, and a commitment to early mornings, evenings, and weekends. Embrace the opportunity to learn and employ cutting-edge technology.

Duties and Responsibilities:

• Support the Election Protection contact center, ensuring top-notch assistance to voters using the 866-OUR-VOTE hotline.
• Organize schedules and workflows for numerous legal volunteers, ensuring exceptional assistance and collecting essential data.
• Craft volunteer communications such as newsletters and emails, and promptly respond to volunteer inquiries.
• Maintain proper staffing levels based on anticipated call volumes and direct volunteers to necessary resources.
• Aid volunteers with technical queries related to Twilio, Rocket Chat, Okta, and troubleshoot connectivity and login issues.
• Collaborate on updating voting rights reference materials and conduct volunteer training.
• Conduct research to enhance resources addressing caller questions and update volunteer references.
• Monitor interactions in the Election Protection database to ensure information accuracy and identify trends.
• Create daily reports summarizing call data to inform Election Protection coalition activities.
• Identify and engage volunteers for leadership roles and assist in post-election analysis.

Minimum Requirements and Competencies:

• Experience in managing and training volunteers.
• Proficiency across various technology platforms.
• Exceptional written and verbal communication skills.
• Bachelor’s Degree preferred.
• Adaptability to learning new technology and specialized tools.
• Strong organizational skills, detail-oriented, patient, and flexible.
• Collaborative team player with an amiable disposition.
• Prior experience working with minority communities is required.
• Experience in campaigns, election processes, organizing, or voter protection efforts is necessary.
• Previous experience managing remote volunteers is advantageous.
• Candidates with prior Election Protection hotline experience are strongly encouraged to apply.

Work Environment: This role operates within a professional office environment, utilizing standard office equipment and software.

Join our mission for equitable elections and be a catalyst for change. Apply now and become a part of our dedicated team committed to advancing civil rights!

Commitment to Diversity and Inclusion: The Lawyers’ Committee embraces diversity and inclusion in our workplace. We strongly encourage candidates of color and candidates from underrepresented communities to apply. The Lawyers’ Committee does not discriminate on the basis of actual or perceived race, religion, color, national origin, ancestry, disability, medical condition, marital status, sex, age, sexual orientation, gender identity or expression, family responsibility, personal appearance, genetic information, matriculation, political affiliation, or any other status protected under law.

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