Front Desk Supervisor - Renewal House

Title:                          Front Desk Supervisor                   

Program:                  Renewal House

Salary Range:          $40,000

Program Description:

Renewal House is a congregate care supportive housing program located in the Bronx. Renewal House provides supportive housing to up to 50 single adult men who have a history of substance use.

Essential Duties and Responsibilities:

Under the general direction of the Program Director, with some latitude for independent action, the Front Desk Supervisor directs a staff of Front Desk aides, in providing direct assistance to the clients in adhering to the rules and regulations of the program; performs related work. The essential duties of the Front Desk Supervisor include but are not limited to the following activities:

• Performs all Front Desk Attendant duties
• Oversees the operations of the facility, including emergencies
• Supervises and provides training for new hires, informing them of all policies and procedures as outlined in the front desk manual 
• Coordinates weekly schedule
• Reviews and documents incident reports
• Reviews logbook prior to shift concluding
• Provides crisis intervention and shares pertinent information with appropriate staff
• Provides on-call coverage during non-clinical hours as necessary
• Reports directly to the Program Director
• Participates in the design and implementation of program improvements, policies, procedures, and other strategic planning efforts.
• Provide emergency first aid/CPR assistance when needed.
• Works flexible days and hours during weekends and holidays
• Consistently review front desk binders for up-to-date and accurate documentation
• Assist with administrative duties and day-to-day activities
• Performs other duties as assigned by the Assistant and Program Directors.

Qualifications:

• High School Diploma/GED and experience working with homeless/formerly homeless, substance use, and mental health populations.
• Fire Safety Training Completion preferred.
• Trained in De-escalation & Cultural competency
• Trained in Opioid Overdose Prevention
• Spanish Speaking Preferred.

All newly hired Project Renewal staff must provide verification of being fully vaccinated against Covid-19.

We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance;403(b); FSAs (health care, dependent care & commuter expenses); Short-and-Long-Term Disability; Generous Paid Vacation, Personal Days, Sick and Holidays