Systems Administrator

ABOUT COLOR OF CHANGE

Color Of Change is the nation's largest online racial justice organization. We help people respond effectively to injustice in the world around us. As a national online force driven by millions of members, we campaign on issues of criminal justice, economic justice, voter freedom, big tech, and culture change and work to move decision-makers in corporations and governments to create a more human and less hostile world for Black people in America. Visit www.colorofchange.org to learn more.

POSITION DESCRIPTION 

The Systems Administrator provides maintenance to the Color Of Change technology infrastructure and customer support for user requests. The candidate will report to the Director of IT/InfoSec and will have the ability to manage multiple tasks/projects concurrently with steady progress toward timely completion. The candidate will also have a strong commitment to the success of their assigned projects, the team, and the company - doing so with a strong work ethic, a highly motivated self-starter, and a positive attitude. 

RESPONSIBILITIES

• This position is required to travel between the DC and NY offices as needed but is allowed to work remotely when applicable.
• Respond to user requests for service, troubleshoot problems, and resolve to the end user's satisfaction in an office and remote environment.
• Support Mac hardware components, desktop operating system software, and application software; manage and oversee MDM policies of our SaaS accounts and users at an administrative level.
• Coordinate with vendors to identify, monitor, test, & report system issues. 
• Help create IT support documents to improve processes & procedures for the IT & Information Security team.  
• Perform System administrative tasks with Okta, Google Admin, Jamf, Meraki, BetterCloud, Bitdefender, Slack, Zendesk, and other Software as a Service (SaaS) environments. 
• Assist in the deployment, configuration, cable management, patch management, and testing of new workstations, peripheral equipment, and software.
• Manage cloud infrastructure (AWS) to ensure engineers have a secure and maintained environment in which to run production services. 
• Continuously improve the operations through enhanced data-gathering, monitoring of cloud environments, & automated monthly security patching strategy.
• Assist with inventory management, equipment health checks, reimaging hardware, and recycling old hardware.
• Assist with all technical operations, reporting, and auditing of our current processes and procedures. 
• Lead onboarding & offboarding of employees, as well as coordinating with other departments to improve our security posture and overall employee experience. 
• Be a team player and collaborate with your peers to troubleshoot issues.
• Shipping and receiving laptops and peripherals as needed.
• Other duties as may be assigned. 

QUALIFICATIONS

• 3+ years of IT Systems Administration and Support experience in a corporate environment
• Strong customer service experience and ability to provide top-quality service to the executive team
• A customer-service orientation. You’ll need to support our staff‘s ability to perform at the highest possible level. A successful candidate will be responsive but also proactive, addressing needs that staff, donors, and vendors may not even be aware of. 
• You’re able to work calmly and intentionally under pressure.
• The candidate should be flexible, adaptable, and able to manage multiple tasks and responsibilities in a dynamic and fast-paced environment.
• Must possess strong technical capabilities with the ability to learn and apply new skills quickly, efficiently, and with great attention to detail
• Good language skills, including writing, editing, and verbal communication.
• Good analytical and research skills
• Ability to work autonomously in a very fast-paced environment
• Experience with computer hardware and networking, A+, or CompTIA, Network +, Security +, preferred but not mandatory depending on experience level
• Strong technical knowledge of MAC hardware, OS, AV, and Microsoft Office applications
• Technical knowledge of current networking protocols
• Experience working in a team-oriented, collaborative environment
• Cloud Administration (AWS) and Telephony / VoIP experience a bonus

MORE INFORMATION 

Location: New York, NY  

FLSA Status: Non-Exempt 

Employees Report to this Position:  No

Job Classification: Bargaining

Reporting Structure: This role reports to the Director of IT & Information Security 

COMPENSATION

The salary range for the Systems Administrator position is $72,000- $75,600. Color Of Change also offers a competitive benefits package. This is a full-time, non-exempt position.

HOW TO APPLY

Interested applicants should click the "Apply for this position" link and submit a resume and COC-specific cover letter. Applications will be received on a rolling basis.

WORKING ENVIRONMENT

Working at Color Of Change (COC), you should be prepared to work remotely and/or in the assigned office location when hired. This position requires working core hours, Monday - Friday, on a laptop for most of the work day and additional time as required by job duties. We are not offering U.S. visa sponsorship for this role.

Color Of Change is an equal-opportunity employer. Color Of Change prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religion, sex, gender identity, age, national origin, genetic characteristics, disability, status as a special disabled veteran or veteran, marital status, sexual orientation, sexual identity or any other basis prohibited by law.